Game crash No common theme | Stairway Games | Page 1

digital iris Mar 10, 2025, 3:35 PM

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Playing on Xbox X
Game version v1.1b-1232

Reporting several game crashes between yesterday and today IRL. I have no idea why it's crashing. I wasn't doing anything special just grabbing crops from the greenhouse to put in my Auto chest. It's Tuesday year 2 winter 23 so it's not the festival. I thought maybe it was the festival because it kept crashing when I did the trivia at the festival . So I didn't go at all for fear of it crashing again. I have planted my mystical seed and I did see several people saying this could be why, but I was also moving my barns and coops around. However, today in game I was not doing anything of that nature when it closed. I really love this game, but these random crashes are really annoying. Redoing things I just did will eventually make me quit. I really don't want that to happen.

covert ruin Mar 10, 2025, 10:06 PM

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Hello @digital iris,

I totally understand how frustrating it is to experience a crash after completing so many in-game activities—so sorry for the inconvenience. 🙇‍♀️

For the crash in the Trivia minigame, we’ve already fixed some related cases on the Steam platform, and we’re working on bringing the fix to Xbox as well.

Regarding the crash when harvesting the mythical pet and moving barns or coops, do you happen to have a video of the issue? That would be really helpful for us to understand your steps and try to replicate it.

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As for the latest random crash when you're not doing anything, could you let us know your previous in-game activities before the issue happened?

Thank you for your patience and support! 🙌

digital iris Mar 10, 2025, 10:25 PM

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I'm not sure I can. I went ahead and only moved one building at a time this time at the carpenter. I also took all my auto pet and collector's out of the buildings before moving them. Not having a phantom collector in my barn this time. The crash that finally made me post was wierd because as I said all I had done was remove barn and coop products. Then trees and auto-harvested veggies in the greenhouse. Walked out the door crash.

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Are you also aware that in the Auto-crate when looking at products in the crate that sometimes the name doesn't change?

covert ruin Mar 11, 2025, 2:13 AM

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digital iris I'm not sure I can. I went ahead and only moved one building at a time this time...

Ahh, I see. Do you remember how long you played (in real life) before the crash occurred?
If you play again and follow the same steps, and the crash happens again, kindly let us know.

In the meantime, I’ll also relay this to the team for further checking. Thank you!

covert ruin Mar 11, 2025, 2:15 AM

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digital iris Are you also aware that in the Auto-crate when looking at products in the crate ...

Ohh, are you referring to the Auto-Chest? If you have any screenshots or videos of the issue, that would be super helpful for us to better understand the problem you're experiencing. Many thanks!

digital iris Mar 11, 2025, 2:16 AM

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covert ruin Ohh, are you referring to the Auto-Chest? If you have any screenshots or videos ...

Yes I do have one.

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https://www.xbox.com/play/media/3V4KEkQuTp check this video at about 33+seconds