My Game Crashes on Start Up | Stairway Games | Page 1

signal thicket Feb 22, 2025, 4:58 AM

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I play the game on my steam account. Here are my device specs: Windows 11 Pro / 11th Gen Core i7 / 16 GB.

The game does not get past the loading screen and just crashes after the Unreal Engine logo is displayed.

lunar geyser Feb 22, 2025, 6:16 AM

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@signal thicket Can you try verifying game files?
To do this: Right-click the game in your Steam Library → Properties → Installed Files → Verify Integrity of Game Files.

signal thicket Feb 22, 2025, 7:53 PM

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All 510 files were successfully validated but it still crashed after the UE logo

oak prism Feb 23, 2025, 10:48 PM

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Hi @signal thicket . So sorry about the crash you've experience and thank you for reaching out to us. Kindly check and complete your report by following our guidelines: ⁠https://discord.com/channels/623097219628662784/1179982157825974374 or copy-paste this template below:
Reproduction Steps:
Repro Rate:
Game Platform:
Game Version:
Input Mode:
PC and GPU specs details:
Crash log:
Your save file:
Attachment:
This will help us address your issue more effectively and ensure that all necessary information is provided for our teams to investigate promptly. Any additional Images/Videos, will be really helpful for us to determine the problem.

signal thicket Apr 4, 2025, 9:17 PM

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📎 DailySave_0.sav

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📎 DailySave_1.sav

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📎 Coral_Island_Issues_2.docx

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Sorry I've been busy with wedding planning...

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Please let me know if anything else is needed

oak prism Apr 6, 2025, 8:31 PM

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signal thicket

if you're able to record a video of the issue, that would be incredibly helpful in pinpointing the problem. Please feel free to share it whenever you're available.

Thank you so much.

signal thicket Apr 7, 2025, 9:34 PM

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If I may ask, how exactly would that help...?

#My Game Crashes on Start Up