#Game won't open after installing on new device

1 messages · Page 1 of 1 (latest)

valid granite
#

I am playing on a nitro 5, Intel Core i5-10300H | NVIDIA GeForce RTX 3050 | 12GB RAM | 256GBSSD
(I got additional storage or ram I can't remember which.)
I have tried uninstalling and reinstalling, the crash happens either when I open the initial game, or when I get to the main menu and load a file. I tried making a new file, still crashed that one too (and character creation was very messed up?)

so it happens 100% of the time. I cannot load my game.

I am on the current game version.

I hope this is fixable 😭

rn_image_picker_lib_temp_1ee22057-12e5-4fe3-bfae-5f7c845e0510.jpg
forest escarp
#

Hiya @valid granite. So sorry that you ran into a crash. Could you also share your save and crash log file here?

To locate the crash log, you can follow these steps:

  • Copy-paste this file path into Windows Explorer: %localappdata%\ProjectCoral\Saved\Crashes
  • Sort the files by date modified and compress all the folders corresponding to the date you played into zip files.
    As for the save file, it's located inside the SaveGames folder under the Saved one (sav. files).

Thank you so much. 🙂

forest escarp
#

Hello @valid granite! Just checking in—does the crash issue still happen when you open the game? Thank you!

valid granite
#

yes, sorry- I didn't notice the prior message.

I will do those things now

#

sorry, I am unsure how to access the save file.

forest escarp
#

As for the save file, you can copy and paste this file path into your Windows Explorer:
%localappdata%\ProjectCoral\Saved\SaveGames

You can compress the Savegames folder in a ZIP file and attach it here.
Thanks again for your help!

valid granite
forest escarp
# valid granite

Thank you! If you play again, could you send us a video showing the moment you open the save file and the crash occurs?

In the meantime, we’ll review the save and crash log file with the team.

valid granite
forest escarp
# valid granite

Much appreciated!
We have also tried to open both of your save files and we're unable to replicate the crash on our end. We can open it without any issues.

May I ask if you have tried to verify the game? You can do it by following these steps:

  • Open Steam → Go to Library
  • Right-click Coral Island → Select Properties
  • Go to Installed Files → Click Verify Integrity of Game Files
  • Restart Steam and try launching the game
valid granite
#

this is all that comes up after completing the verification

rn_image_picker_lib_temp_3b28d116-9ce1-4ef6-a749-6f0f293c5317.jpg
forest escarp
# valid granite this is all that comes up after completing the verification

Ahh, I see. Could you please send the newest crash log file here?
Additionally, could you please try to change the graphics card used to the High Performance one for Coral Island?

Here are the detailed steps:

  • Type "Graphics Settings" in the Start menu
  • Click Desktop App
  • Select the Coral Island application
  • Click Options
  • Set the Graphic preference to High Performance
valid granite
#

I have changed it

forest escarp
# valid granite I have changed it

Thank you! After you change it, does the crash issue still occur?
If you're using any mods, please disable or remove them to see if that resolves the issue. Additionally, you can also ensure your graphics card drivers are up to date, and you could also try to reinstall it.

I will relay the crash log to the team for checking. 😊

valid granite
forest escarp
#

Hello @valid granite! Hope you're doing well.Llama_Saranghae_Emoji

Just checking in—does the crash still happen when you load the game? Let us know when you get a chance.

Thanks so much! 🙌

valid granite
#

yes, unfortunately it still displays with the same crash error

forest escarp
valid granite
valid granite
forest escarp
#

Additionally, about what you mentioned earlier regarding the character creation being really messed up—could you share a few more details about what happened?

If you're able to, could you try creating a new character again and send us a short video of the process? That would help us understand the issue better. Thank you so much!

valid granite
#

unfortunately it was upon launching the game, I am no longer able to get into the character creation. For some reason it was just a one time thing it let me get to that step.
there was a lot of missing/out of place assets

forest escarp
valid granite
#

I did transfer my save file, yes. I played the same save file on a seperate device and it still works 😔

#

and it did not occur on my previous one

forest escarp
# valid granite I did transfer my save file, yes. I played the same save file on a seperate devi...

I see. Could you try these steps to see if it helps resolve the issue, Clementine?

  1. Turn off Steam Cloud for Coral Island
    -Open your Steam Library
    -Right-click on Coral Island > choose Properties
    -Go to the General tab
    -Under Steam Cloud, uncheck the option:
    "Keep game saves in the Steam Cloud for Coral Island"

  2. Move your save files
    -Go to this folder on your PC:
    %LocalAppData%\ProjectCoral\Saved\SaveGames
    -Move everything in the SaveGames folder to another location outside the Coral Island folder (e.g., your Desktop)

  3. Verify game files

  4. Launch the game and check if the issue still occurs.

Let us know how it goes, or if you run into any trouble while trying these steps! Thank you.

valid granite
#

I can do this tomorrow as it is late here. Thanks!

forest escarp
valid granite
forest escarp
valid granite