- **Title crashing upon launching the game
- Reproduction Steps game crashes after launching.
- Repro Rate happens every single time I try to launch
- Game Platform steam pc
- Game Version cant access
- **Input controller
- PC and GPU specs details image
#Crashing apon launch
sacred birch
Crashing apon launch
main shadow
Hi hi @sacred birch. So sorry about the crash you've experienced!
Can you share the full crash log in here? You can access them by copy-paste this file path into your Windows Explorer: %localappdata%\ProjectCoral\Saved\Crashes filter the files by date to find the most recent one and send the .xml file here
Also, can you please try to verify the integrity of game files by right-clicking the game on Steam Library > Properties > Installed Files > Verify Integrity of Game Files to see if you can finally open the game without crashing?
Thank you! 🙂
sacred birch
i verified the files integrity then i uninstalled the game completely and re installed the game and still crashes
main shadow
Thanks for sharing this and letting us know that verifying the integrity of the game files didn’t work! 😮
Could you tell us which part of the game is crashing? Are you able to launch the game to the main menu before it crashes? If possible, sharing a video of the issue would be really helpful for us to investigate further 🙂
sacred birch
Sure I will send a video one moment
sacred birch
sacred birch
?
main shadow
Alright, thanks for sharing the video! I’ll forward this to the team and get back to you as soon as I have an update. Appreciate your patience! 
sacred birch
thank you kindly
main shadow
Hi again @sacred birch. Can you share your RAM specs? Also are you playing using HDD/SSD? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/ 🙂
sacred birch
Ok did my ram and specs change that drastically for the game to all of a sudden stop working after almost a year of playing? What changed within the game that's causing these crashes? Nothing about my pc has changed...
main shadow
That’s exactly what we’re trying to figure out! Based on the crash log code, it might have something to do with your RAM. Could you share the specs so we can check? 🙂
sacred birch
Sure I did a system restore that's almost finished
main shadow
Okay, please do let us know again! 
main shadow
That's correct! Could you also open Task Manager and go to the Performance tab so we can see if you're using HDD/SSD? 🙂
sacred birch
main shadow
Okie dokie! I'll share this with the team and get back to you again
sacred birch
thank you ❤️
main shadow
Hi again @sacred birch. It looks like we're still need some information. Could you please provide a screenshot of your Local Disk C, similar to this one? 🙂
Additionally, could you please share a video of you opening the Task Manager's performance tab while launching Coral Island and when it crashes? This will help us assess your system's performance during the crash. Thanks so much for your help!
main shadow
Thank you so much! I'll share this with the teams right away
main shadow
Hi @sacred birch. Thank you for your patience! I have an update from the teams. Could you let me know if you're using any mods? If you are, it might be causing the crash during loading, as outdated mods can conflict with the game. You can try disabling the mods to see if that resolves the issue 🙂
If you're not using mods, could you please try switching to the Beta branch to see if you can get into the game without crashing? Here’s how to access the Beta version: #mp-announcement message
Let me know how it goes. Thank you!
sacred birch
i am pretty positive i dont have any mods but if i did where would i deactivate them just in case? i am also doing the second option
the game still crashed after doing option 2
i looked at all the files and i dont see any mods either
no mods folder
main shadow
Unfortunately, we can’t really help with checking mods since Coral Island doesn’t officially support mods. However, you could try asking other community members in the #💡modding-suggestions channel—they might be able to help! 🙂
Another option you can try is to completely uninstall Coral Island, clear out its files, and then reinstall it. Here's how to do it:
- Uninstall Coral Island from Steam.
- Open your folder and navigate to Local Disk (C:) (or the drive where the game is installed).
- Go to SteamLibrary > steamapps > common and delete the Coral Island folder entirely.
- Reinstall the game via Steam.
Based on the crash log, it seems there may be outdated files or data causing the game to crash. By removing all files during uninstallation, hopefully any problematic files are cleared before reinstalling. Thank you! 😊
sacred birch
Thank you I got in
main shadow
Thank you I got in
You’re able to play the game now? Yay, that’s fantastic news! 🎉
Thanks so much for keeping us updated. If you run into any other issues, don’t hesitate to reach out—we’re here to help! 😊