Controller doesn't work on home screen so can't select play

[hushed saddle]

I can open the game but can't select play as my controller doesn't work on the home screen.
I've tried restarting the console and my controller works fine on other games.
Such a bummer as I can not play 😭

I'm playing on Xbox, game version v1.1b-1232

Please help!

[marsh gyro]

Hi @hushed saddle , apologies for the inconvenience! Could you tell us which Xbox are you playing from (Xbox PC/X/S)? And could you please record the issue so we can take a closer look?

Thank you 😄

[hushed saddle]

I'm playing on an Xbox X. I'm not able to move the cursor or select play 😭

There isn't anything to record as it is stuck at this screen

[marsh gyro]

Do you remember what you were doing on your last gameplay before this issue happened? 😲

[hushed saddle]

No because I haven't been able to get into the game for ages

[marsh gyro]

Could you send a clear video where you try to use the controller on the title screen so our team can take a closer look? Thank you for your understanding and cooperation

[hushed saddle]

I can but there is literally nothing to show because nothing happens

[marsh gyro]

The video would help us see how the controller works on the Xbox home screen compared to how it works on the game title screen! It'll help us look further into the issue 😄

[hushed saddle]

Oh I'm sorry I misunderstood you! You want me to open the game and then show you how it doesn't work on the title screen!

I'm on my way home from work so I'll send you a video within the hour.

Thanks so much for looking into this, I had to switch to playing another game 😭

[marsh gyro]

No worries! You can update us here any time 😄

[hushed saddle]

Ok hopefully this shows you how the remote works on my home screen but not on the title page!

[hushed saddle]

Sorry it took a few days. I had a crazy week at work lol

[marsh gyro]

Thank you for the update! I'll relay this to the team for checking and I'll reach back to you if we need more information 😉

[marsh gyro]

Hi, I'm back to ask some follow up questions to help us further investigate the issue 🫡

Could you confirm the following details for us?

• Do you remember when was the last time you played the game? A time estimate will do, this will help us determine what could cause the issue
• Have you tried using the right analog stick to navigate the title screen?

Thank you for your patience and cooperation

[hushed saddle]

Hello! I believe the last time I was able to access the game would have been late December.

Yes, I've tried to use the right analog stick, I've even tried the left...no luck.

I also just tried again and it is still frozen

Thanks for looking into it

[marsh gyro]

I see 😲 Other than that, have you ever made any changes to your controller settings?

[hushed saddle]

No I have not. I only have issues with Coral Island