Main tools bug

[wicked skiff]

Hello, after the update, the pickaxe and the bug net disappeared from my inventory. Clicking on the bed gave me the option to retrieve tools, now I still have no pickaxe and bug net and I have the hoe and watering can twice. I have also noticed that three automatic feeders that I had with my animals have disappeared.
In the letterbox there was nothing, has anyone else had this happen?
Thanks

[inner reef]

Hi hi @wicked skiff! To help us determine the problem, could you provide more details following the https://discord.com/channels/623097219628662784/1222877204233584722?
You can also fill out the below template. Thank you!

• Reproduction Steps:
• Repro Rate:
• Game Platform:
• Game Version:
• Input Mode:
• Your save file:
• Attachment:

[wicked skiff]

Good morning, I add the information of the problem.
· Reproduction Steps: I logged in after an update on November 26. When I log in I see that I'm missing two main tools (bug net and pickaxe) but since it's been so long since I logged in I thought I had them by upgrading them. At the end of the day I make my character sleep and the next day I go to look for the tools but the npcs didn't have them, I look in the mailbox and there is nothing but when I look in the bed again I see that I can recover tools. When I recovered the tools I see that I don't have the ones I lost and that I have two more repeated.
· Repro Rate: Since then I have not gone back to sleep in case the problem gets worse, but every time I log in I keep missing these tools and I still have the other two repeated.
· Game Platform: Steam
· Game Version: v1.1b-1231
· Input Mode: Keyboard and mouse

[inner reef]

Thank you for adding the details here, Eride. Do you happen to have a video of when you load the game, the tools missing and they appear duplicated? This will be helpful for our team to determine the problem! 🙂

You can use the Steam Recording feature (you can check the details about it here: #1222877204233584722 message) or using phone. Thank you! 🙌

[wicked skiff]

Good evening
I can't post the video here because Discord has a 10MB limit. I uploaded it to MEGA, I'll pass you the link, if you still need to see something else we could agree a day and I'll share my screen with you.

Link: https://mega.nz/file/35VSyB5S#PN7KoNs-w_PJmuzMEt3wLN_ByCr1MRlJol7BYyMXzWw

Regards

[wicked skiff]

Good morning
Have you been able to look at my case? I am still waiting for a solution.
The link I sent you no longer works because it has been almost a month, I have managed to reduce the size of the video, I put it here.
Regards

This is the video

[runic fern]

Same problem for me, with lumina wand. Yesterday disappeared from My inventory and now I have a Basic wand (mine was upgraded to the max) that I can't update.

[inner reef]

Oh! I'm so sorry for the delayed response to your report, Eride 🙇‍♀️ Do you happen to still have the Backup save file for the previous day before Winter 14?
You can send the Backup folder in a zip file here, it's located inside the SaveGames folder where you find the DailySave files. Thank you!

[inner reef]

Hello there! Thank you for adding your experience here. Could you please share your save and backup file here as well?

[wicked skiff]

Good morning, I am sending you everything I have in the Backup folder and in the OldVersion folder. This is everything I have of the game on my computer.
Regards

[inner reef]

Well received! I will relay this to the team for checking. If we have any updates, we will get back to you. Thank you!

[wicked skiff]

Good morning
I have received no further response from you since this last message almost a month ago. I would like to know if there is a solution because I have been unable to play for more than two months😢 and if there is not, I would like to know if I could be compensated in some way (with money from the game for example) to start from scratch with some benefit.
Thank you very much
Regards

[sand cedar]

@wicked skiff Have you checked this since the last update? And have your tried to recover your missing tools at blacksmith and beachshack?
-# not a dev

[wicked skiff]

Yes, I have checked with every update but I still have the same problem as the video I attached above.
Yes, I have also tried to get them back at the blacksmith and at the beachshack but they don't have them, I'm still missing two tools and I still have two repeated tools.
Is there any solution?

[sand cedar]

Are you sure your tools are not being upgraded? Have you checked the "upgrade tool" option? It usually tells you if your tool is being upgraded.

[inner reef]

Hello @wicked skiff! Thank you for your patience while we looked into the issue. The team has checked your file, and it appears that both the Pickaxe and Bug Net are still in the upgrading state on our side.

Could you try visiting the Beach Shack and Blacksmith, then select the Upgrade Tools option? Does the same notification appear for you there as well?

Let us know, and thanks again for your help! 😊

[wicked skiff]

Hi, I've just checked and now I'm getting my tools updated! so it looks like I'll be able to get them back.
The only weird thing is that I still have two repeated tools in my inventory and now a second sword has also appeared, but having the tools I was missing I can now move forward in the game.
Thanks a lot!👏 😁
Regards