#Help me!!!

1 messages · Page 1 of 1 (latest)

modern jetty
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Very Good Afternoon!
I need help please!
I bought the game Coral Island while still in early access on June 23, 2023 and I didn't have any problems! However, I wanted to wait for the game to be released and then have the full experience and dive into this Coral Island adventure... unfortunately, that is not happening and luckily I am addicted to the game because otherwise, I would already have it uninstalled for good!
It happens that I open the game and after two or three days in the game, the game crashes and ends up closing. It's really bad because I lose the whole day in the game and everything I did during that day, because, unfortunately, the game only saves when you put the character to sleep!
When the game crashes, I open my computer's task manager and the memory goes from 46% to 98/99% and turns red, apparently, that's why the game closes! My computer has 24GB of RAM, this shouldn't be happening!
To try to solve the problem, I've already formatted the computer, I've uninstalled the game and reinstalled it, I've played other games and that doesn't happen, I've updated all the drives, I've had enough of watching videos on the internet to try a resolution and nothing!
Please, I need your help if possible!

If you have any questions, please ask, this text was translated by Google Translate!

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onyx robin
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Hello @modern jetty. I'm really sorry for the inconvenience that happened and I'm here to help you! SalutingDuck

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When the game crashes, does it open a window where there's a bunch of code in there? If yes, can you share the code with us?

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You can access it by copy-paste this file path into your Windows Explorer: %localappdata%\ProjectCoral\Saved\Crashes then filter the date to the recent one, and send the .xml file here

modern jetty
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Thank you very much for your help @onyx robin, I hope you can help me with this problem!

modern jetty
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@onyx robin Will you please help me?

onyx robin
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Apologies for the wait for my response @modern jetty 🙇‍♀️

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Thank you for sharing the crash log with us. Can you please share your full device specs?

modern jetty
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Ram - 24GB

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Thank you for your help once again. Do you think you will be able to solve my problem? These are the specifications you asked me for, if you need anything else, just let me know.
Thanks

onyx robin
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Thanks for sharing your device's specs with us!

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We'll do our best to help you solve this issue Duck_Saluting_Emoji

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Can you try to verify the integrity of game files to see if it would solve the issue? You can do that by right-clicking the game on Steam Library > Properties > Installed Files > Verify Integrity of Game Files

modern jetty
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I'm really grateful because I really love this game!
I bought the game and was immediately hooked! 🙂
Last year when I played, none of this happened, I stopped playing because it was still incomplete and now that I've come to play, something like this happens!
I apologize for bothering you but really, it's difficult to play it at the moment... I continue to play but I completed two days in the game, left the game and re-entered it and so on consecutively and believe me... if it was another game that I didn't If I liked Coral Island as much as I do, I would have already tried playing it!
In any case, let's hope this turns out and everything is fine!
Thank you once again!

onyx robin
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Hey, no worries! Our purpose here is to help all the players if they encounter any issues approve2

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Thank you so much and please let us know again 😊

modern jetty
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Do you thing if you can fix my problem and how many time will be?

onyx robin
modern jetty
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yes

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I've done everything possible!
I've formatted my computer, I've updated all the drivers, I've uninstalled the game and reinstalled it, I've played the game hogwarts legacy which is heavier than coral island to see if it was the game or my computer and I managed to play hogwarts legacy very well, without crashing, without anything!
I set the graphics of the coral island game to minimum and it didn't help and I also disabled some options in steam for better performance and it didn't help!

Translated with DeepL.com (free version)

onyx robin
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I see. Thanks for letting us know that verifying the integrity of game files didn't work Peanut_ImOkay_Emoji

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I'll notify the teams about this and get back to you again!

modern jetty
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Right. Thank you very much!
I just wanted to let you know that I won't be able to log into discord from the 23rd until the 30th of this month because I'll be without my computer for travel reasons!

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I'd like to leave you with a suggestion that lots of people have already suggested, which is that the coral island game should have a way of saving the game manually, at any time during the game day! That would be great!

onyx robin
onyx robin
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After you're back, can you please check if you played in the High-quality preset in the game Setting? If so, have you tried to change the preset to Medium or Low to see if the issue persists? 😮

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Can you please try to change the graphics card used to the High-Performace for Coral Island?
Here are the detailed steps:

  1. Type "Graphics Settings" in the Start menu
  2. Click Desktop App
  3. Select the Coral Island application
  4. Click Options
  5. Set the Graphic preference to High Performance
change_graphic_settings.png
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Thank you!

modern jetty
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Hi @onyx robin, how are you?
Thank you very much for your words!
I already downloaded all the game graphics and yes, the problem continued! I just followed the steps you asked me to follow and I already put it in as you told me! I'll play a little to see if it works and I'll get back to you with the results.

modern jetty
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I played during today's pie, after making the change you posted here and the problem continues. What I notice is that the game almost always crashes when I'm storing items in chests! It never crashes when I'm in the savannah, or at the bottom of the sea! It's practically always when I'm messing with the trunks!

modern jetty
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@onyx robin im back of the trip

onyx robin
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@modern jetty I'm really sorry for not getting back to you sooner! 🙇‍♀️

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So the game works fine now but it only crashes when you interact with the chest? Can you send us a new crash log for this? 😮

onyx robin
modern jetty
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@onyx robin No problem!
I restarted the game again and it doesn't seem to be crashing like it used to! I don't know if it's because I'm still at the beginning of the game and I've only got a few things and that's why the game lags a bit, but it doesn't crash!
I'll keep going and if it crashes again, I'll let you know!
Is that okay?

onyx robin
modern jetty
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thank you @onyx robin thank you so mutch

modern jetty
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@onyx robin Dinda, amazingly enough, it crashed again!!! And it's always when I move the chests! I have several chests, I don't know if that interferes!

onyx robin
modern jetty
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no @onyx robin. The game simply gets stuck on the character, I can't click on anything else and after a minute or so, the game closes completely! Sometimes my screen goes black because I'm trying to open the task manager and I can't, so I end up having to turn off the computer in the tower!

onyx robin
modern jetty
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@onyx robin I can't do that because the game doesn't always crash! What I can do is when the game crashes, try to take screenshots of everything that happens!

onyx robin
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Can you send your newest crash log so we can see if the crash code is the same as the one you've already sent before? 😮

modern jetty
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yes, but not in this moment! Tomorow i will send! thank you