#game crash
1 messages · Page 1 of 1 (latest)
So sorry to hear about the crash that you've experienced. 🙇♀️ We've released a hotfix for Xbox previously (here to check the changelist: https://discord.com/channels/623097219628662784/1027403332790272000).
May I ask if you already updated the game when the crash issue occurred? If so, could you please provide more information following our guidelines here: https://discord.com/channels/623097219628662784/1179982157825974374? Thank you!
Ok more info for you
Xbox Series X
Game version 1-1.1227
Day in issue Spring 20 Year 2
Issue started after last game update to 1.1227
I played Coral Island on Oct. 7 after the update to 1.1-1227. I played the day Spring 20 four times and each time the game was very laggy. At the end of the day when I would go to bed the game would try to save and the game crashed back to the Xbox Home Screen. On the fourth crash, I went to go back in to try again and my save file was gone.
Please let me know if you need more info.
Hi, I was going to post re this but found it has already been reported.
Xbox S
v1.1-227
Year 3, Summer 12
Thank you for the fix, I’m happy to be playing again.
I’m also experiencing lag, which is not something I experienced before however I am still experiencing game crash back to Xbox Home Screen when going to sleep; thankfully 90% of the time the game saves - so not a major issue, but something I think it’s better for you to be aware of as this is what started 2 weeks before the game wouldn’t let me load the save. 🩷
Truly appreciate the details. Oh, we're really sorry that your save file was gone. 🙇♀️
Can you try going to the in-game Settings > changing Show Backup to "Yes" > starting a new game until finish the Opening cutscene > going back to the save list on the Main Menu (Title) > toggling on the Show Backup on the bottom left side of your screen to see if you're able to find the backup for your missing save file?
Hi. Thank you for adding your report here and for your support. 😊 I'm sorry for the crash that you encountered too. 🙇♀️
May I ask if there are any different in-game activities that you did when the crash issue occurred vs when it did not? Do you happen to go to Underwater or Savannah on that day?