No sound anywhere in the game even after reinstalling (Steam Deck)

[astral kraken]

• Title I have zero sound in my game, including menus, in game, or anywhere. No music, sound effects, or anything. Sound is turned up maximum on my external speakers as well as in game (10 on all settings). This is a new issue as of today
• Reproduction Steps I have reinstalled the game, restarted my system several times and it still occurs.
• Repro Rate All of the time
• Game Platform Steam Deck
• Game Version v1.1-1226
• Input Mode Steam Deck (controller) but also keyboard and mouse. No sound in desktop mode and also game mode.
• Your save file
• Attachment Attached

Also, I have verified Steam files through Steam > properties > verify game files. This did not help. I do not have this issue with any other Steam game.

Any assistance would be great 🙂

[oak parcel]

Hi there! Oh, do you remember if you changed any in-game Settings previously before the issue occurred?

Do you happen to have a video of the issue? We need to see and hear when there's no sound in your gameplay and also the details of your in-game Music Settings. If you're able to record the details, it will be very helpful!

A phone-recorded video will work. Kindly send it whenever you can. Thank you!

[coarse wagon]

This happens to me too, any other games, music and anything works normally, but somehow Coral Island alone won’t produce any sound from starting the game, the menu, and playing the game itself

[astral kraken]

Hi, I didn't change any in game settings at all for this, one moment it worked then it didn't. Let me record a video on my phone and I will upload it here 🙂

[astral kraken]

Yep, exactly the same as mine

[astral kraken]

Hey, sorry for the bad quality but here is a video. I opened the menu a couple of times so you can hear the Steam Deck sound is working. I also open the settings so you can see my sound settings are all up to max 🙂

[astral kraken]

Hi @oak parcel just wondering if you were able to look into this for me and the user above,based on our videos? Thanks

[oak parcel]

Hello everyone! Thank you for sending the videos to us. I'm sorry for not getting back to you sooner. I'll relay this to the team for checking and get back to you once there's any update. Thank you!

[oak parcel]

Hi @coarse wagon and @astral kraken, sorry to ping you, just to make sure that you get the notif. May we ask about your in-game activities on the day before the sound totally missing? Do you happen to experience any crash issues on that day? We need to know your detailed activities so we can try to replicate your steps. Thank you!

[coarse wagon]

I can’t recall, sorry. I just started that save, as you can see it’s at Spring Year 1 Day 3. I stopped playing not long after starting that save, and was just about to resume the game when I discovered the ‘no sound’. The same day, I found this post which describes the exact same problem I encountered. I tried the other saves I had, but it was the same ‘no sound’.

[astral kraken]

Hello @oak parcel , please feel free to tag me directly otherwise I don't see this very easily. The in-game day before I was diving, I recall. I don't remember if my game specifically crashed the exact in- game day before this one however at some point in my real time day, the game froze while saving/sleeping at night. After googling I found out I could exit then enter and it will have saved. The sound was working immediately after this, but stopped later on (in real time day, maybe an hour or so later). Happy to send other back up saves if you need. I'm excited to continue playing this game and will happily send you everything you need to try and fix this.

[oak parcel]

Thank you for your reply, everyone @coarse wagon @astral kraken! May I ask if you have tried to back to the previous in-game day from the Backup feature to see if the sound works in the previous save file? And yes, could you please send us your Backup files as well so we can check them?

Your save and backup file is most likely stored in the 'compatdata' directory. The filepath /home/deck/.local/share/Steam/steamapps/compatdata.
From there, you will see many folders with random numbers. The Coral Island folder should have the code number '1158160'.

Enter that folder, then navigate to the pfx folder, then drive_c folder. Follow this path: Users<username>\AppData\Local\ProjectCoral\Saved\SaveGames to find your save file. The Backup file is inside the SaveGames folder as well. Thank you!

[astral kraken]

@oak parcel I’ll send you those a little later on, but I should say that loading a prior save absolutely didn’t fix this issue for me, I tried that already sadly 😦

[astral kraken]

Hi @oak parcel sorry for taking a long time to reply. Here are my save files all taken from the main folder and backup folder.

@oak parcel Here are some more items from that folder. I hope this is enough to help you. I noticed user settings were within this folder so i've added this too.

[oak parcel]

Hello! Thank you for sharing the files with us. I'll relay this to the team for checking and get back to you if we need any other info.

[astral kraken]

@oak parcel Thank you so much for helping 🙂

[oak parcel]

Hello @astral kraken @coarse wagon! Our team would like to ask when you're on the Steam Game List, does the sound appear when you select some of the games that you have? If so, is it possible to send us a video of it as well? Thank you!

[astral kraken]

Yes it does, I included steam menu operations in my video I sent originally @oak parcel - you can see me opening the menu. Do you need a further video still?

[astral kraken]

Hi @oak parcel , sorry for the late reply. I actually bought a new gaming PC and have been playing on that for a while. The issue still occurs on my Steam Deck but I have been streaming it from my PC. Do you still need a video from me? The issue is still persisting. I do browse the menu in my original video though, if you could let the team know that?

[oak parcel]

Hello! I'm so sorry for the delayed response. Yes, the team means the video of when you are still in the Steam Menu, before clicking or load the Coral Island game. Could you share a video of it, Poppyann? Thank you!

[astral kraken]

Hi @oak parcel - I just started making the video for you and I’m pleased to say the sound has come back!!! It must have been fixed in a recent update. I’m so pleased, thanks for your help and the devs for fixing it.