opening game crash (Xbox PC pass & Xbox 1 cloud play) | Stairway Games | Page 1

viral pasture Oct 3, 2024, 7:48 PM

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(game version v1.1-226) Everytime I go to open the game on my computer, the first message I get is it isn't syncing with the cloud. So when I select "play offline", it just says it fatally crashes.

I can get a little further on my Xbox with cloud play, and by that I just mean I can select my save (fall 4 year 3 btw, tons of progress), but then it "fatally" crashes again.

My Xbox has been doing this for a couple days now, but this is the first time my PC has crashed.

I really don't wanna lose all my progress 😭

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rough fable Oct 4, 2024, 12:16 AM

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Hello @viral pasture. I'm so sorry this issue happened to you! 🙇‍♀️

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Can you tell me where you usually play the game? On your PC or the console?

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Is both PC and console crashed as soon as you click load save file?

viral pasture Oct 4, 2024, 1:16 AM

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I usually play on PC because I don't have the new Xbox . It was just the console, but now the PC is doing it too

rough fable Oct 4, 2024, 3:27 AM

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Can you share your device’s specifications details (CPU, GPU, RAM, HDD/SSD, etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/ 🙂

Tech Guided

How to Check Your PC Specs in Windows

In this easy-to-follow guide, we'll walk you step-by-step through how to quickly check your computer's specs (CPU, GPU, motherboard, & RAM).

viral pasture Oct 5, 2024, 3:12 AM

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Hi, my PC is working with the game now, I've been playing all day

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I think that it maybe wasn't syncing correctly with the cloud. My PC and Xbox are both very old, so it could've been equipment errors?

rough fable Oct 8, 2024, 11:38 PM

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Thanks for letting us know that you're able to play the game again, @viral pasture! approve2

rough fable Oct 8, 2024, 11:39 PM

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viral pasture I think that it maybe wasn't syncing correctly with the cloud. My PC and Xbox ar...

Ah, there might be a possibility. You can check for the minimum and recommended requirement for your PC on our Steam page! 😊

viral pasture Oct 8, 2024, 11:57 PM

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Thank you so much for your help 🙂

rough fable Oct 9, 2024, 12:00 AM

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viral pasture Thank you so much for your help 🙂

You're welcome! And please don't hesitate to reach out again if you encounter another issue! approve2

#opening game crash (Xbox PC pass & Xbox 1 cloud play)