Crashing when I open storage and chests | Stairway Games | Page 1

sharp bloom · 2024-09-14T17:04:06.646Z

- **Title ** Crashing when I open storage and chests - **Reproduction Steps** (Explain the steps leading to the issue you are experiencing) I will make so much progress throughout the day, and then at the end of the day when I’m putting my items in my chests or house storage, it will freeze and then crash. It will go slow for a bit and I’d be scared it’s going to crash, but then it’s fine. Then randomly later that day, I’ll open a random chest or storage and it’ll just crash. It just happened at 23:30 while I was redecorating my shed and storing things. It genuinely makes me so mad and I want to cry because I love this game and it’s my relaxing game, until it crashes and deletes all my progress. - **Repro Rate** more often than I’d like, maybe like 1 or 2 times a week? - **Game Platform** Xbox Series X - **Game Version** v1.1-1226 - **Input Mode** Controller - **Attachment** it crashed so I couldn’t take a video but I’ve tried to capture it and it’s uploading. If it works I’ll upload it once it’s ready.

sharp bloom Sep 14, 2024, 5:04 PM

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**Title ** Crashing when I open storage and chests
Reproduction Steps (Explain the steps leading to the issue you are experiencing)
I will make so much progress throughout the day, and then at the end of the day when I’m putting my items in my chests or house storage, it will freeze and then crash. It will go slow for a bit and I’d be scared it’s going to crash, but then it’s fine. Then randomly later that day, I’ll open a random chest or storage and it’ll just crash. It just happened at 23:30 while I was redecorating my shed and storing things. It genuinely makes me so mad and I want to cry because I love this game and it’s my relaxing game, until it crashes and deletes all my progress.
Repro Rate more often than I’d like, maybe like 1 or 2 times a week?
Game Platform Xbox Series X
Game Version v1.1-1226
Input Mode Controller
Attachment it crashed so I couldn’t take a video but I’ve tried to capture it and it’s uploading. If it works I’ll upload it once it’s ready.

obtuse shoal Sep 17, 2024, 2:23 AM

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Hello @sharp bloom. Thank you for writing a report to us, and we're sorry for the crash you've experienced! 🙇‍♀️

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Can you let us know does the issue only happens if you open the chest at night? If you wake up and directly open the chest, will the issue persist? 😮

sharp bloom Sep 17, 2024, 2:31 AM

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obtuse shoal Can you let us know does the issue *only* happens if you open the chest at night...

Hello, no it’s just happened multiple times opening chests/storage, maybe 3 at this point? But I’ve crashed while saving too. But those two are the only ones I remember. I didn’t know you could report crashes before this so I couldn’t add my earlier crash experiences, sorry about that

sharp bloom Sep 17, 2024, 3:11 AM

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Okay it seems like it is mainly when I open my chests, it just happened again and I’m very sad. I made so much progress. I caught the hammerhead shark, got 100 shimmering coffers plus whatever else that dropped but those are what I was after. And I go back to my farm at the end of the day to put everything away..as I’m putting my stuff in the chest it freezes and crashes…I feel like crying

obtuse shoal Sep 17, 2024, 10:26 AM

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I'm sorry these crash issue is making you cry! Scott_Crying_Emoji and thank you for giving us additional information, it really helps us Butter_Saranghae_Emoji

There have been many reports of crashes when sleeping/saving, I'll note and add your info to the teams! Thank you, and once again we're sorry! 🙇‍♀️

#Crashing when I open storage and chests