Crashing while doing activity | Stairway Games | Page 1

ember rain Sep 11, 2024, 10:20 AM

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Reproduction Steps: Launching the Game, playing for a while
Repro Rate: Every time playing the game
Game Platform: Steam
Game Version: v1.1-1226
Input Mode: Keyboard and Mouse
PC and GPU specs details:
AMD Ryzen 5 5600H, RTX 3050 Laptop, 16GB ram

NOTE: I experienced crashing everytime I play the game for a while (I play on high setting). The game just freezes after a while, then a unreal crash log thing appear

FYI: I have tried to change the graphics setting to always use the High Performance for this game but it still have the same issue

📎 DailySave_0.sav 📎 DailySave_1.sav

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**Crash log: **

LoginId:97077c7444963c7bedcb40a2509f223d
EpicAccountId:7f0e674be27b4bc398bc3cd3f4e769f1

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000380

ProjectCoral_Win64_Shipping!AC_PlacedManager::AnimateMeshInstance() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\HismcManager\Placed\C_PlacedManager.cpp:1146]
ProjectCoral_Win64_Shipping!AC_PlacedManager::OnCollided() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\HismcManager\Placed\C_PlacedManager.cpp:1057]
ProjectCoral_Win64_Shipping!AC_GridTileSystemBase::OnInteraction() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Grid\C_GridTileSystemBase.cpp:3055]
ProjectCoral_Win64_Shipping!AC_GridTileSystemBase::OnOverlappingActorMoved() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Grid\C_GridTileSystemBase.cpp:3208]
ProjectCoral_Win64_Shipping!AC_TileActor::Tick() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\TileSystem\C_TileActor.cpp:77]
ProjectCoral_Win64_Shipping!AActor::TickActor()
ProjectCoral_Win64_Shipping!FActorTickFunction::ExecuteTick()
ProjectCoral_Win64_Shipping!TGraphTask<FTickFunctionTask>::ExecuteTask()
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilIdle()
ProjectCoral_Win64_Shipping!FTickTaskSequencer::ReleaseTickGroup()
ProjectCoral_Win64_Shipping!FTickTaskManager::RunTickGroup()
ProjectCoral_Win64_Shipping!UWorld::Tick()
ProjectCoral_Win64_Shipping!UGameEngine::Tick()
ProjectCoral_Win64_Shipping!FEngineLoop::Tick()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

shrewd finch Sep 12, 2024, 12:11 AM

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Hello yukiyaki! I'm so sorry for the crash issues that happened to you. Thank you for reporting this to us with the detailed information. 😊

May I ask if you happen to have a video of your detailed steps before the crash issue occurs?
It will help us to determine the problem better. You can record it using the phone and send it whenever you can. Thank you!

ember rain Sep 12, 2024, 3:33 PM

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Hi Rachma! Thanks for the reply. 🥹

After testing it many times, I found that if I tried to walk slowly without dashing, doing less activities, I could stay in the game longer (but still crashed before the end of the day). But if I did many activities (played the game normally), I would not be able to stay in the game for long, and then I would be kicked out of the game, the game would close immediately, and the "Unreal Engine Crash Report" screen would appear immediately.

Video Link >> https://mega.nz/file/rEEgnZob#4UoN5ljTriNhXyKd10GqBbx_qiNTFeuGCue_XfaZxIY
In this video, I played with normal activities, and you will notice that I was only in the game for 10 minutes IRL. It was so sad.

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This is the recent crash log after I took this video

VV
V

LoginId:97077c7444963c7bedcb40a2509f223d
EpicAccountId:7f0e674be27b4bc398bc3cd3f4e769f1

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000380

ProjectCoral_Win64_Shipping!AC_PlacedManager::AnimateMeshInstance() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\HismcManager\Placed\C_PlacedManager.cpp:1146]
ProjectCoral_Win64_Shipping!AC_PlacedManager::OnCollided() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\HismcManager\Placed\C_PlacedManager.cpp:1057]
ProjectCoral_Win64_Shipping!AC_GridTileSystemBase::OnInteraction() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Grid\C_GridTileSystemBase.cpp:3055]
ProjectCoral_Win64_Shipping!AC_GridTileSystemBase::OnOverlappingActorMoved() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Grid\C_GridTileSystemBase.cpp:3208]
ProjectCoral_Win64_Shipping!AC_TileActor::Tick() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\TileSystem\C_TileActor.cpp:77]
ProjectCoral_Win64_Shipping!AActor::TickActor()
ProjectCoral_Win64_Shipping!FActorTickFunction::ExecuteTick()
ProjectCoral_Win64_Shipping!TGraphTask<FTickFunctionTask>::ExecuteTask()
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilIdle()
ProjectCoral_Win64_Shipping!FTickTaskSequencer::ReleaseTickGroup()
ProjectCoral_Win64_Shipping!FTickTaskManager::RunTickGroup()
ProjectCoral_Win64_Shipping!UWorld::Tick()
ProjectCoral_Win64_Shipping!UGameEngine::Tick()
ProjectCoral_Win64_Shipping!FEngineLoop::Tick()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

shrewd finch Sep 13, 2024, 1:20 AM

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Hello yukiyaki! Thank you for providing the details, and I totally understand how frustrating this crash issue must be. 😔

Can I ask if you made any changes to your in-game settings before the crash first occurred? For instance, did the issue start after you switched the game to High Performance mode?

Also, have you tried the following steps to see if they help resolve the crash?

Verify Integrity of Game Files: Right-click the game in your Steam library, go to "Installed Files," and select "Verify Integrity of Game Files."
Ensure your GPU drivers are up to date.
Try reinstalling the game.

Let me know if any of these helps, and thank you again for your patience!

ember rain Sep 13, 2024, 2:04 AM

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Actually, before the last update I did change some game settings such as high performance, game time speed from 100% to 50%, combat setting from default to hit to aggro.

But before the latest update I can play it normally even though these settings were adjusted, but after the update, this same setting causes the game to crash? Do I need to try playing with medium performance game settings instead? 🥹

Also, I have tried all these step (verified integrity game files, update GPU, reinstalling the game) but it doesn't helped. 🥲

round pilot Sep 13, 2024, 3:13 PM

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Hii! it helped me so much to play the game in compatibility mode, which you could try when you go to steam < library < coral island (right click on it) < properties < installed files < search... < (right click on) Project Coral < properties < compatibility < perform troubleshooting for program compatibility (or something like that, my computer language is set on German)

this is how I can play with about 3 crashes per season in coral island and I had problems with it almost every in game day before that

hope it helps!

ember rain Sep 14, 2024, 4:19 AM

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Hi Celine!
aww, Thank you so much for the advice
I'll give it a try and give feedback! ☺️

shrewd finch Sep 17, 2024, 3:40 AM

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ember rain Actually, before the last update I did change some game settings such as high pe...

Hi yukiyaki! I see. Can you share some screenshots of your in-game Settings?
May I ask if you open the game and directly go to sleep or save to the next day, the crash issue also happens?

Kindly let us know if you've tried the method Celine has shared and if it helps resolve the crash. Thank you and sorry again for the inconvenience!

ember rain Sep 21, 2024, 3:01 PM

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Hi I'm back with the feedback!

I once opened a game and directly go to sleep to the next day and try to play, the crash issue also happens...

And I have tried the method Celine recommends.
Unfortunately, I still can't play it. The game still crashes. 😭

I have attached a video of my in-game settings here.
https://mega.nz/file/TVkxTCYL#7EGAxm7yJDmbb7CSo9PWhmeoosZn1EpFWtG1RubZz5k

200.44 MB file on MEGA

#Crashing while doing activity