Game crashes every time at the end of Summer 7 Year 2 | Stairway Games | Page 1

lavish walrus Sep 8, 2024, 9:19 AM

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Reproduction Steps: everytime I go to bed with my character to save the game and go to the next day it just crashes and does not register the save.
Repro rate: everytime
Platform: Steam
Game Version: v1.1-1226
Input mode: mouse and keyboard
PC and GPU specs details:gpu: 1070
cpu: 3700x
ram: 16gb
crash log: LoginId:40d1680540f5916dfe486b934595e564
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000008

ProjectCoral_Win64_Shipping!AC_LootManager::RemoveEntry() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\HismcManager\Loot\C_LootManager.cpp:112]
ProjectCoral_Win64_Shipping!AC_GridTileSystemBase::RemoveTileObject() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Grid\C_GridTileSystemBase.cpp:2644]
ProjectCoral_Win64_Shipping!AC_DivingTileSystem::CleanExpiredResources() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Diving\C_DivingTileSystem.cpp:559]
ProjectCoral_Win64_Shipping!AC_DivingTileSystem::OnWorldUpdate() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Diving\C_DivingTileSystem.cpp:141]
ProjectCoral_Win64_Shipping!UFunction::Invoke()
ProjectCoral_Win64_Shipping!UObject::ProcessEvent()
ProjectCoral_Win64_Shipping!AActor::ProcessEvent()
ProjectCoral_Win64_Shipping!TMulticastScriptDelegate<FWeakObjectPtr>::ProcessMulticastDelegate<UObject>() [C:\Program Files\Epic Games\UE_4.27\Engine\Source\Runtime\Core\Public\UObject\ScriptDelegates.h:488]
ProjectCoral_Win64_Shipping!FTimerManager::Tick()
ProjectCoral_Win64_Shipping!UWorld::Tick()
ProjectCoral_Win64_Shipping!UGameEngine::Tick()
ProjectCoral_Win64_Shipping!FEngineLoop::Tick()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

raw marsh Sep 10, 2024, 1:58 AM

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Hello there! I'm truly sorry for the crash issue you've encountered. 🙇‍♀️ Thank you for taking the time to report this to us.
To help us determine the problem, could you please describe your in-game activities that day?

Also, can you send us a screenshot of your GPU Performance Tab with us?
You can do that by right-click on the taskbar and select Task Manager. Go to the Performance tab and on the left-hand side, scroll down to GPU. Thank you!

lavish walrus Sep 11, 2024, 10:11 AM

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Hi, the first two times it happened I was just walking around town and giving quest items to characters for example I gave a tea leaf to Charles and looked for Mayors hat which I returned to him, and some more quests. Now it also happens when I start Summer 7 do nothing and just go immediately back to bed.
Here is a screenshot of my GPU while running the game

raw marsh Sep 12, 2024, 12:16 AM

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Hi sagekov! Thank you for sending the update and screenshot.

May I ask if you happen to have a video of your detailed steps before the crash issue occurs?
It will help us to determine the problem better. You can record it using the phone and send it whenever you can.

Additionally, could you send us the updated crash logs and your save file here? Thank you!

lavish walrus Sep 15, 2024, 4:30 PM

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LoginId:40d1680540f5916dfe486b934595e564
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000008

ProjectCoral_Win64_Shipping!AC_LootManager::RemoveEntry() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\HismcManager\Loot\C_LootManager.cpp:112]
ProjectCoral_Win64_Shipping!AC_GridTileSystemBase::RemoveTileObject() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Grid\C_GridTileSystemBase.cpp:2644]
ProjectCoral_Win64_Shipping!AC_DivingTileSystem::CleanExpiredResources() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Diving\C_DivingTileSystem.cpp:559]
ProjectCoral_Win64_Shipping!AC_DivingTileSystem::OnWorldUpdate() [E:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Diving\C_DivingTileSystem.cpp:141]
ProjectCoral_Win64_Shipping!UFunction::Invoke()
ProjectCoral_Win64_Shipping!UObject::ProcessEvent()
ProjectCoral_Win64_Shipping!AActor::ProcessEvent()
ProjectCoral_Win64_Shipping!TMulticastScriptDelegate<FWeakObjectPtr>::ProcessMulticastDelegate<UObject>() [C:\Program Files\Epic Games\UE_4.27\Engine\Source\Runtime\Core\Public\UObject\ScriptDelegates.h:488]
ProjectCoral_Win64_Shipping!FTimerManager::Tick()
ProjectCoral_Win64_Shipping!UWorld::Tick()
ProjectCoral_Win64_Shipping!UGameEngine::Tick()
ProjectCoral_Win64_Shipping!FEngineLoop::Tick()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

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📎 DailySave_0.sav

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raw marsh Sep 17, 2024, 12:31 AM

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lavish walrus

Hello sagekov! Thank you for sending the necessary details to us. Can you tell us your detailed activities in the previous in-game days before the issue start to occur? Do you happen to decorate your Farm and place some new items there? Thank you!

lavish walrus Sep 17, 2024, 1:19 PM

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Hej, a few days before it started happening I added the barn to my farm other than that I have not added something else.

raw marsh Sep 18, 2024, 12:36 AM

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lavish walrus Hej, a few days before it started happening I added the barn to my farm other th...

I see! Do you remember the in-game date when you add Barn to your farm?
Can you also send us your Backup file here? It's inside the SaveGames folder. You can compress the folder into a zip file and send it here. Thank you!

lavish walrus Sep 21, 2024, 9:59 AM

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📎 Backup.zip

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If i remember correctly it was either at the first day of summer or the last day of spring in year 2.

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Not 100% sure which day exactly it was but from the age of my cow I could guess it was beginning of summer or end of spring

raw marsh Sep 23, 2024, 2:04 AM

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lavish walrus Not 100% sure which day exactly it was but from the age of my cow I could guess ...

Thank you, sagekov! We'll be checking on this with the team and get back to you if we need any other information.

raw marsh Sep 23, 2024, 5:16 AM

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lavish walrus Not 100% sure which day exactly it was but from the age of my cow I could guess ...

Hi sagekov! Our team would like to ask about your detailed steps on Summer 6. If you still remember, could you please describe your activities that day?
Do you happen to use Architect Desk to decorate your Farm? Or, use Decor Mode to decorate your house? Thank you!

lavish walrus Sep 24, 2024, 11:49 AM

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Hi, I can't remember if I used it. I know I looked at it to see what I can do with it but don't think I actually changed stuff on my farm through it

raw marsh Sep 26, 2024, 12:08 AM

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lavish walrus Hi, I can't remember if I used it. I know I looked at it to see what I can do wi...

Alright! Thank you for your confirmation, sagekov. May I ask if you roll back to the previous in-game day with the Backup feature and sleeping or save games the crash issue persists?

lavish walrus Sep 30, 2024, 4:45 PM

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Hej, no, I didn't even know there is a backup feature 😄 how can I use this and get to the previous day?

lavish roost Sep 30, 2024, 10:19 PM

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Same it's crashing every other day for me it seems when I clear more of the ocean out the worse the crashing has gotten, it used to be every 3 hours but now it's every 20ish minutes.

raw marsh Oct 1, 2024, 12:17 AM

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lavish walrus Hej, no, I didn't even know there is a backup feature 😄 how can I use this and ...

Ahh! To access the Backup feature, please navigate to the in-game Settings, then Game (scroll down), and select 'Yes' in the Show Backup option.
When you are about to load the game, there's a box in the corner: "Show backup", kindly check that ☑️
Thank you and sorry again for the inconvenience! 😊

raw marsh Oct 1, 2024, 12:19 AM

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lavish roost Same it's crashing every other day for me it seems when I clear more of the ocea...

Hi Jeanette! Thank you for adding your report here and I apologize for the crash issue that you encountered multiple times. 🙇‍♀️ To discuss it further, could you create a new crash report? We will investigate yours. Thanks again!

lavish walrus Oct 6, 2024, 9:36 AM

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Hi, so I tried it now and went back to day 6 of summer, when I go into day 7 and want to save there it crashes again

#Game crashes every time at the end of Summer 7 Year 2