Crashing on Launch

[steel vigil]

Reproduction Steps Launching the Game
Repro Rate Every time
Game Platform Steam
Game Version latest? (can't open the game)
Input Mode Keyboard and Mouse
PC and GPU specs ryzen 5 3600, 3060 ti, 32gb ram

Crash log
LoginId:8acab9724151261dd37ef5afec80872c
EpicAccountId:d327782ae6d64acdbdf7b02735b22e16

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00007fffc347a150

openxr_loader
openxr_loader
openxr_loader
ntdll
openxr_loader
ProjectCoral_Win64_Shipping!FOpenXRHMDPlugin::InitInstance()
ProjectCoral_Win64_Shipping!FOpenXRHMDPlugin::InitInstanceAndSystem()
ProjectCoral_Win64_Shipping!FOpenXRHMDPlugin::IsStandaloneStereoOnlyDevice()
ProjectCoral_Win64_Shipping!FSlateRHIRenderer::FSlateRHIRenderer()
ProjectCoral_Win64_Shipping!FSlateRHIRendererModule::CreateSlateRHIRenderer()
ProjectCoral_Win64_Shipping!FEngineLoop::PreInitPreStartupScreen()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

[steel vigil]

<@&623110459301560330> anyone?

[patent yew]

Hello! I'm sorry for the crash issue you've encountered. May I ask if you have tried to verify the game? You can do that by right-clicking the game on the Steam library, clicking Installed Files, and clicking Verify Integrity of Game Files.

If the issue persists, can you please send us a video of when you launched the game and the crash happened? Thank you!

[steel vigil]

Yes, i tried that. besides that did i try countless "fixes" from youtube videos or reddit posts but nothing could've helped me.

No need for a video cuz nothing happens 😂 i start the game and get that little coral island window and an immediate crash without the game even opening properly

[patent yew]

I see. I'm sorry if the issue still persist after you tried those steps.

Do you happen to connect a VR when playing Coral Island previously by any chance?

[steel vigil]

I do own one, but it wasn‘t connected to the pc at that time

[steel vigil]

come on now

i want to play the game as soon as possible, if that pace continues i'll never be able to play the game cuz we never get anywhere with them responds taking up to multiple days

<@&909661844698972160> can anyone of you help that doesn't take up to 1-3 business days to answer

[robust light]

No, Moderators are volunteer helpers for the Discord server, we don't work on the game. The developers are based in Indonesia and it's late in the evening for them right now. Your best bet is probably to reply to the Developer that was asking for additional information, which you've already done, and wait for them to respond.

[steel vigil]

Alright, still thank you tho for the answer

Besides that, please dont get me wrong im just upset cuz its taking too long

im waiting a week for 2 questions

you gotta admit that ain't cool, i get it, y'all got alot of work, but hopping threads ain't it. coming on a thread asking whats up, how do you need help and move on to the next one

couple days later you'll answer, that's not good

that give's me the vibe y'all dont give a damn

not tryna point fingers, you know what i mean

[robust light]

I understand your frustration. As a Moderator, I don't have any insight into their process, so I can't provide any information on that, but you can try reaching out to them again if they don't get back to you during their workday. It's possible they need to investigate the issue more or discuss it with the other members of the development team.

[patent yew]

Hi there! Apologies for the delayed response—we needed a bit more time to check in with the development team. Just a quick note for future reference: please avoid tagging moderators in the crash or bug report channels. You can tag me or the CS team member who replied to your report instead.

Regarding the crash issue, have you tried some of the following steps to see if it resolves the problem?

• Ensure your GPU drivers are fully up to date.
• Have you checked for updates to the OpenXR Runtime?
  • If you're using SteamVR, you can update it by opening Steam, going to SteamVR settings, and checking for updates.
• If you already have the OpenXR Runtime installed, could you try reinstalling it and see if that helps?

Let us know how it goes!

[steel vigil]

Thank you very much, it was because of OpenXR being installed on my system

i removed it due to it being discontinued from 2024 and now the game works

tho it's weird that they're colliding with each other since coral island doesn't even have vr support