crashing after saving

[candid coyote]

After completing the Savannah quest i went home, to bed and it crashed while saving. which really sucks
I am on win 11 and running with mouse and keyboard

[candid coyote]

Update: It crashed Yet again after saving, just lost ALOT of progress on decorating my home as well as like alot of coins :S i really wish this would be fixed, cus they game is unplayable like this..

[candid coyote]

Aaaaand another crash, this makes it 3 times its crashed today :S

[dreamy tide]

Hello Ashmadia! So sorryy for the crash issue you've encountered multiple times.
To help us determine the problem, could you please add more information following our guidelines here https://discord.com/channels/623097219628662784/1179982157825974374?

Could you please let us know which Savannah Quest you've completed?

[candid coyote]

Its the one with the memory pieces :)

the first one after unlocking savannah,

[dreamy tide]

Ahh, I see. Can you send your save and crash log file so we can investigate it further?
You can find the save file by copying and pasting this into your Windows Explorer: %localappdata%\ProjectCoral\Saved\SaveGames (the sav. file)

And for the crash log, it's in the Saved folder too under the Crashes folder (the .xml file).

Additionally, if you have any screenshots or videos of your detailed in-game activities, kindly send them too. It will be helpful for us to determine the issue. Thank you!

[candid coyote]

i Found these the newest one i think it is of the crash report

but i have 3-4 sav files one called daily save 0 and one called daily save 1 and one with 2

[dreamy tide]

For the save file, you can send it all to us. You can also zip the SaveGames folder and send it here.
Could you mention to us your character and farm name that encountered the crash issue?

[candid coyote]

Its Josephine the character Name and the Morgue that keeps crashing :I

and i tried compressing the SaveGames folder here it is i think

[dreamy tide]

Hello Ashmadia! Thank you for sharing the files. To help us replicate the issue, could you explain your detailed activities in the Savannah mines?
What is the level that you're in?

If you happen to be able to replicate the steps that led to the crash issue, is it possible to share a video of it? It will be very helpful to speed up the fixing process. Thank you!

[candid coyote]

Well it usually happens whenever i've gone to the Savannah mines, usually start out by letting out the farm animals, harvest things that can be harvested, and then i'd go gift semeru any type of beer, and travel to the savannah and then use the fast travel craft one can make the sesejan warp or something sometimes, but if i dont then i just the regular fast travel, and then i place things in my chests and i've gone back to bed in the game, when it then tries to save it crashes.. But yea :S

[dreamy tide]

Got it! According to the crash logs, it seems the issue might be related to Savannah. Could you please walk us through the specific steps of your activity there, Ashmadia?

[candid coyote]

Well it usually happens whenever i went down there, often and i think i've gotten as far as 173 in the mines at some point, idk if it has anything to do with the crash but i noticed that before first time i entered the savannah mines i couldn't activate gorts memories (dont know if i remember his name correct) and when i then attempted after reaching 173 to activate those memories, it worked and then i remember it crashed that was one of the first time it crashed

[dreamy tide]

Ahh, I see. Yes, it's the Gort's memories. So you've reached level 173, returned to the entrance, and activated the Gort's memories?
Do you remember which levels you activated Gort's memories in?

[candid coyote]

i crashed first time where i activated them randomly, so i thought that could have been a reason, but after it crashed and i replayed the day and i did it in order it still crashed
and i activted them the level they came in second time so when i reached for example 125 i activated the last memories that needed to be unlocked

[dreamy tide]

Alright! I'll add that to the notes and bring this to the team for checking. If you happen to have a video of your activities in the Savannah mines, kindly let us know too. Thank you, Ashmadia!

[candid coyote]

i only have these 2 from the mines can't remember the date of them though

[dreamy tide]

Thank you, Ashmadia. Oh one more thing, do you still remember the in-game date when you finished the Final Giant quest and the crash issue happened?

[candid coyote]

Sadly i do not :/

[dreamy tide]

It's okay! May I ask if you can save and move to the next day after finishing the Savannah Quest now?

[candid coyote]

So far i have no issues and haven't experienced more crashes so crossing my fingers !

[candid coyote]

And i was wrong it crashed yet again after spending most of the day in the Savannah mines soo

i believe this should be the crash report for this time.

[dreamy tide]

Ohh, that's unfortunate. Could you tell us the in-game date when this issue happened? Did the crash issue happen after you save that day?

Can you please let us know the details of your activities in Savannah mines from entering it until go to bed, Ashmadia? If you have any videos of your detailed activities, sending them here will be very helpful. Thank you!

[candid coyote]

Heyy i opened the game up, since i haven't played it sinec it crashed last time and as far as i can tell it says Spring, Mon 1, and as usual i went on my day went to the lab, went to the blacksmith, but as soon as i've been into the mines in Savannah it crashes, i played several days without crash until i went to Savannah which i kind of had to due to the Mural quest which i now cannot continue which is a bit bothersome
and no i don't have any videos of this time sorry

and yes it happened when i went to save that day

But yea, im kind of stuck in my game since it keeps crashing everytime i even visits the Savannah or does anything in Savannah, can't even talk to one of the mural guardians because of it :/

[dreamy tide]

I see, can you send us the save file on Spring 1? You can send the SavaGames folder in a compressed file again here.

Also, as we need to replicate your steps to be able to find the problem, could you please describe your detailed activities in Savannah? Could you share the Mural Quest screenshot that appears in your journal? Thank you!

[candid coyote]

I dont remember every single thing i did, i know i went around trying to process geodes, and open chests, then i went mining in the savannah mines, may also have used that uhm thing in the savannah where you use crops to get prizes, and besides that i just harvested but i'll locate the save file for spring 1
but i tried opening it again and so far i've played for at least 2-3 hours and it has not crashed yet, BUT i haven't been to savannah at all so

but since i have already played im not sure i still have that save file from spring 1

[dreamy tide]

It's okay! The little details that you've shared about your activities matter.
Oh, the backup file is usually saved for about 10 in-game days. If you're not playing more than 10 in-game days, you can send the SaveGames folder and we will try to find the correct file. Thank you!

[candid coyote]

sure i'll try then !

[dreamy tide]

Got it! Can you also share your Backup folder in a compressed file here?

Also, after we opened your save file, you've collected 1 Guardian Mural. Did the issue previously happen after you completed 4/4 of the Guardian Mural?

[candid coyote]

no i never had that issue before in the beta, its only after and sure i'll find the backup folder

i think this is the one i needed to send, if not i'll try again

[dreamy tide]

Thank you! We will check the Backup files too.
Oh for the question, I mean when the crash issue happened on Spring 1, did you completed 4/4 of the Guardian Mural Quest on the screenshot here?

[candid coyote]

no i completed one of the guardians murials this night

and the crash happened during spring mon 1 when i went to bed to save and had to go to mon 2

[dreamy tide]

Alright! I'll add the details to the team and we will get back to you if we need any other info. Thank you!

[candid coyote]

thanks

[candid coyote]

Is it possible to get an updates on when the fix eventually will drop? Because i cannot continue my game so far :S its story related quest after all

[candid coyote]

I was wondering if there's been any fix to it, because i've now reached the point where i have to go to Savannah to get "fosils" for the holograms :/ And i really don't want to break my game, or loose any progress because of the savannah causing it to crash :I

[dreamy tide]

Hello Ashmadia! Our team has tried to replicate your steps but the issue didn't occur on our end.
If you happen to be able to replicate the issue, could you please share with us a video of your detailed in-game activities?

Also, may I ask if you have tried to verify the game to see if the issue is resolved?
You can do that by right-clicking the game on the Steam library, clicking Installed Files, and clicking Verify Integrity of Game Files. Thank you!

[candid coyote]

So far i tried doing some tests, i went to the Savannah without entering the caverns there, nothing, it did not crash, then i tried next day to go the caverns IN savannah and somehow there was NO issue, i even have a video of what i did before and after i saved in case of a crash but nothing seems to happen, i do not know if it has resolved itself or if its a random issue but hard to say

[dreamy tide]

I see. Thank you for keeping us updated. Were there any activities you did differently on the day you went to Savannah and experienced the crash compared to the previous day?

[candid coyote]

Well there might be ONE thing i can think of, i usually use those uhm things you need crops for in Savannah, where you can "win" mushroom decor

but this time i didn't use any of them, don't know if its any help but yea

[candid coyote]

Also just recalled i didn't use the flower teleporter the last 2-3 times i've played i don't know if its any help though but yea

[dreamy tide]

I see. I'll add those details to the note. Also, may I ask if you happened to re-enter the Savannah Cave on the day when it crashed? Like you've entered it, then exit to the Farm and back to the Cave of Memories again?

[candid coyote]

Well i started by testing one day just by going into savannah and then ending the day, nothing happened there, as well as when i tried testing going into the savannah caverns and nothing happend there either, the other 2 things i haven't done besides what i usually do is using the flower of teleportation, or those prices one can get in savannah for crops :)

[dreamy tide]

Thank you for your confirmation, Ashmadia! We will investigate this issue with the team. Kindly let us know if the issue happens again as well. Thank you.

[dreamy tide]

Hi Ashmadia! May I ask if the crash didn't happen again when you just walked to the Savannah and Cave of Memories? 😮

[candid coyote]

So far no crash, i also tested to see if the flower of teleportation, nothing happened yet, So my only option left to test almost is to see if its the prices in Savannah that could be the reason

[dreamy tide]

I see! Can you share with us the screenshot of the prices in Savannah that you refer to? 😮

[candid coyote]

I mean those uhm prices with mushroom decor, i don't remember the exact name, but you use crops and there's small balls coming out of the machine

[dreamy tide]

Ohh, if you can provide the screenshot it will be really helpful for us to know the exact thing that you refer to. Not in a rush too, you can send it whenever you can. Thank you!

[candid coyote]

I believe they're called Treasure Bubbles

tried to google it since i for the life of me do not remember what they're called in english

[candid coyote]

and now it has managed to crash again

I have no idea why, except for maybe me using the treasure bubbles, and i got alot of mushroom decor which i then proceeded to sell in the big box on the farm

before going to bed,

[candid coyote]

But the only thing all those crashes have in common is either savannah or the decor that im selling, because i've gone to savannah and the caverns there several times without it crashing, wasn't until i used the treasure bubbles and sold the decor

[candid coyote]

and again

[dreamy tide]

Hi Ashmadia! Thank you for keeping us updated and I'm truly sorry for the crash issues that happen again. We're still investigating this issue and need more information to replicate it.

Can you let us know the in-game date when both crash issues happen? Did you go to Savannah Mines first, do the Treasure Bubble, and then sell the decor item from them?

[candid coyote]

I usually do the treasure bubbles first then i either go back via teleportation flower, or walk to get rid of the stuff i have then i tend to place it in a chest, to then return to savannah go to the mines in savannah, mine till its around 10-11 in the evening to then return take what ia got from the treasure bubbles that i dont wish to keep and then sell it, and when i then continue to go to bed it crashes

[dreamy tide]

Alright, could you please also share the updated save and backup file when the issue happens? Oh, and what in-game date when the issue happens? Thank you!

[candid coyote]

wasn't sure which one you needed

so i got them all from that day of the backup as well as the newest save

and here's two screenshots from one of the times i crashed

[dreamy tide]

Thank you so much for your cooperation, Ashmadia! I'll bring the updated details to the team for checking. Sorry again for the crash! 🙇‍♀️

[candid coyote]

yes yes
i just hope it stops soon, makes it hard to enjoy the game, which i really really love and adore :)

[dreamy tide]

Truly appreciate your support, Ashmadia! The team is actively working on resolving this issue, and we hope to have it fixed soon. Thank you!

[candid coyote]

Np! Looking forward so i can play it again!

[candid coyote]

I was wondering if theres any update on the crashes. Because i was thinking of picking the game up again :)