xbox series s can't load game

[fast locust]

hello I was in the middle of playing on my xbox series s the game just closed its self off and took me back to my xbox home screen. iv turned my xbox off leave it for a few minutes and turned the xbox back on and reload my game but the only problem is it will not load up every time I try it starts to load get past all the loading screens then it just closes off this is so frustrating cause I can't play the game anymore because I can't get on I was really enjoying playing and have come a long way with the game its such a shame that this is happening us console players need a fix as soon as possible. it feels like we have been abandoned 😞 with no sign of a fix or even an update on when a fix might be possible no one is answering/replying to us console players and this isn't fair I would have thought there would have been something in place so us console players could still get updates and fix with out humble games

[digital jungle]

Hello there! I apologize for the inconvenience and for the late reply. 🥹
Thank you for sharing the problem you've encountered here.

Could you please check out the video on this post to see if the issue that you're having is similar: https://discord.com/channels/623097219628662784/1275952048080420884?
If so, kindly add your detailed information there to help us track this issue in one thread. Any video of the issue would be also helpful for our team to determine the problem. We'll investigate this. Thank you for your understanding! 🙇‍♀️

[fast locust]

yes I was having the same issues that is being reported in that post but that issues I have managed to sort out because I was able to go back to a previous save day and it would but then everytime I tried going a day forward it wouldn't allow it so I went back a day again and removed everything of my farm (decorations is what i removed ) all I have on my farm now is my crop area, my shed my Mills, my animal barn and coop and my pond thing and fish thing i was then able to save and move to the next day but now the issue I am having are when I try putting my character to bed so it saves it will say saving and before it gets to game saved it will kick me off and or I will be in the middle of a in game day and it will just kick me off completely. I'm not being able to do much in that day at all before I have to take my character to bed for it to try and save but that's getting to the point where just doing a little bit on an in day game does not help with the crashes. it's getting to the point where I can't play the game cause of the crashes and cause I'm having to redone day over and over again and it's getting very disappointing that it's getting to where I can really play it

[digital jungle]

Thank you for your confirmation, and I'm sorry again that this issue happened to you. Our team is actively working on investigating this.

Can you please provide us with some information below to help us determine the problem?

• How long you've been playing in a day (real-life) before this crash happened?
• What game speed setting did you choose when playing the game? You can check it on the in-game Setting.
• What is your current in-game season and year?
• How many Auto Chests do you have on your Farm?
• Have you healed the Coral tree and become a Merfolk?
• How many donations have you made to the Museum?
• Can you share a screenshot of your Town Rank progression in the journal, and your farm layout?

Thank you!

[fast locust]

• How long you've been playing in a day (real-life) before this crash happened?
  about an 1 hour if that some times it's less some days is worse than others

• What game speed setting did you choose when playing the game? You can check it on the in-game Setting.
  50% game speed

• What is your current in-game season and year?
  summer 3rd year 11

• How many Auto Chests do you have on your Farm?
  don't have any

• Have you healed the Coral tree and become a Merfolk?
  yes

• How many donations have you made to the Museum?
  all museum is full

• Can you share a screenshot of your Town Rank progression in the journal, and your farm layout? please find attached screen shots and also please find a attached a video of one of the issues

[fast locust]

since the hotfix update the crashes have gotten worse alot worse. I'm putting my character to bed and its saying saving and before it gets to say game saved it's crashed and taken me to my xbox dashboard and the other crash I'm in the middle of playing and it will just dashboard me. I went on today which is 1st September I loaded my game up and petted my 3 indoor animals then when out and petted my mythical pet. then went and let my barn animals out then my coop animals went and harvest my crops which was only a fee then went to bed to save and it crashed iv loaded it back up done less and its done it again. I havnt been able to play the game at all today I went on about half 10am bst and its now half 1pm bst all iv done is spent my time repeating the day and it's getting frustrating now so I have given up. I'm sorry but the hotfix is ment to fix things but all it's done is made things worse. painting/ pictures on walls are all blurry and not clear