My wife is playing on Xbox Series S. The game was crashing from time to time since she started playing but now she got on a day that is crashing 100% of the times during the save.
She is on the 28th fall year 6.
Game version: v1.1-1198
#Crash 100% of the time
ancient flicker
frosty dome
Hi @ancient flicker. We deeply apologize for the inconvenience you’ve experienced due to the crashes in our game and thank you for reporting the issue to us 🙇♀️
Can you please provide us with some information below to help us investigate this cause?
- How long you've been playing in a day (real-life) before this crash happened?
- Have you successfully completed one in-game day before the crash happened?
- What game speed setting did you choose when playing the game? You can check it on the setting.
- What is your current in-game season and year?
- How many auto chests do you have?
- Have you healed the Coral tree and become a merfolk?
- How many donations have you made to the museum?
- Can you share a screenshot of your town rank progression in the journal, and your farm layout?
deep sapphire
Hi <@253223079017316357>. We deeply apologize for the inconvenience you’ve exper...
I'm having the same problem on Series S so maybe I can piggy back on this with my specifics rather than starting a new post:
- How long you've been playing in a day (real-life) before this crash happened? Currently it happens after 30-40 minutes of gameplay IRL
- Have you successfully completed one in-game day before the crash happened?: At this point no
- What game speed setting did you choose when playing the game? Game speed is at 50%
- **What is your current in-game season and year? **Year 2, Fall 19
- How many auto chests do you have? 10 operational
- Have you healed the Coral tree and become a merfolk?: Yes
- How many donations have you made to the museum? 328
- Can you share a screenshot of your town rank progression in the journal, and your farm layout? See attached
frosty dome
I'm having the same problem on Series S so maybe I can piggy back on this with m...
Hi! Thank you for sending this info to us. I'll relay this to our teams 🙇♀️
oblique moat
Hey, I’m the wife ☺️
- About 25 minutes (generally the time to finish the day)
- Many days. I’m on year 7 already. This started to happen recently.
- If you are talking about game time speed, it’s the default value 100%
- Fall Year 7
- 14 in total (some of them are merged)
- Yes
- 358
- I’m working on the screenshots, I’ll send them here
frosty dome
Hey, I’m the wife ☺️
- About 25 minutes (generally the time to finish the day)
...
Hey! Thank you for sharing your information too. It's really helpful for the teams as they continue to investigate this issue further! 🙂
Hopefully, this issue can be fixed soon so you can enjoy smooth gameplay. Thank you for being so understanding guys! 🙇♀️