I included the crash repot and have sent the report via the dialogue option when it crashes as well. Please help I really want to play the new update.
#Crash when trying to open game after new update
errant thorn
restive prism
Hi Chiarra! I'm sorry for the crash issue you've encountered and for the late reply.
May I ask if the crash issue still occurs now when you open the game?
If so, to help us determine the problem, could you let us know the specs of your device (CPU, GPU, RAM, HDD/SSD, etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/. Thank you!
errant thorn
Yes the crash still happens. Give me just a sec and I'll give you all that info
amd Ryzen 3 1200 Quad core processor, nvidia geforce gtx 1050 Ti, 8 gb ram, ssd. I have uninstalled even removing registry keys with a specialized uninstaller, reinstalled, verified steam files, updated my graphics card drivers. Restarted computer.
Here is the error message:
LoginId:46bd6c4d4dab8fb1d47d3abbc8d1d965
EpicAccountId:3a530e853ecb4cd0a2655e9042b5d972
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00007ffb9739a150
openxr_loader
openxr_loader
openxr_loader
ntdll
openxr_loader
ProjectCoral_Win64_Shipping!FOpenXRHMDPlugin::InitInstance()
ProjectCoral_Win64_Shipping!FOpenXRHMDPlugin::InitInstanceAndSystem()
ProjectCoral_Win64_Shipping!FOpenXRHMDPlugin::IsStandaloneStereoOnlyDevice()
ProjectCoral_Win64_Shipping!FSlateRHIRenderer::FSlateRHIRenderer()
ProjectCoral_Win64_Shipping!FSlateRHIRendererModule::CreateSlateRHIRenderer()
ProjectCoral_Win64_Shipping!FEngineLoop::PreInitPreStartupScreen()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll
restive prism
Hello Chiarra! Thank you for sharing the details.
Could you let us know the last time you played Coral Island before experiencing this crash?
Also, have you checked to see if your system meets the minimum requirements to play the game?
errant thorn
I last played a couple months before the update and I’ll check the requirements when my internet comes back on. On cellular data for now. Did the requirements go up? I was able to play just fine before this
stable badger
I'm having the same issue. Starting the game causes blue screen
errant thorn
Yes I still meet the requirements for the game.
errant thorn
I FIXED IT!!!!!!!! For anyone else struggling, this is the video that helped me. The step that worked was running the program in compatability mode for windows 7, checking the boxes for run as administrator and disable full screen optimizations. Follw this video step by step, checking after each step.