Merfolk Chaperone Part 2 Cutscene Crash | Stairway Games | Page 1

blissful gale Aug 1, 2024, 11:43 AM

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Summary: During Merfolk Chaperone Part 2 Quest, 22nd of Fall at 08:00 AM, the game will crash at third cutscene during the series of cutscenes (right after cutscene with giants)

Reproduction Steps: Go towards Raja's Coffee/Tavern and trigger quest Merfolk Chaperone Part 2. Watch or skip first two parts of the series of cutscenes and it crashes.

Repro Rate: Every single time. Can't continue playing.

Game Platform: Steam

Game Version: v1.1-1220

Input Mode: Keyboard and Mouse

PC and GPU specs details:
GPU: NVIDIA GeForce RTX 4070
CPU: 13th Gen Intel(R) Core(TM) i5-13600K 3.50GHz
RAM: 32GB (31.8 GB usable)
System: 64-bit Windows 10
Installed on Samsung SSD 870 QVO 1TB drive.

I'm putting the save file as attachement and posting the crash log as comment cause it's too long for the post.

📎 DailySave_1.sav

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LoginId:6847f6f54f48a2f7baa4bfa35d14569d
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000000000c8

ProjectCoral_Win64_Shipping!UC_HeadAccessoriesComponent::EvaluateAndSetMesh() [D:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\CharacterCustomizerSystem\CharCuzGraphicController\C_HeadAccessoriesComponent.cpp:107]
ProjectCoral_Win64_Shipping!UC_PlayerCutsceneOutfitController::ChangeOutfit() [D:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CutsceneSubsystem\Components\C_PlayerCutsceneOutfitController.cpp:69]
ProjectCoral_Win64_Shipping!FActorComponentTickFunction::ExecuteTick()
ProjectCoral_Win64_Shipping!TGraphTask<FTickFunctionTask>::ExecuteTask()
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit()
ProjectCoral_Win64_Shipping!FTaskGraphImplementation::WaitUntilTasksComplete()
ProjectCoral_Win64_Shipping!FTickTaskSequencer::ReleaseTickGroup()
ProjectCoral_Win64_Shipping!FTickTaskManager::RunTickGroup()
ProjectCoral_Win64_Shipping!UWorld::Tick()
ProjectCoral_Win64_Shipping!UGameEngine::Tick()
ProjectCoral_Win64_Shipping!FEngineLoop::Tick()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

main jetty Aug 1, 2024, 1:20 PM

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blissful gale **Summary**: During Merfolk Chaperone Part 2 Quest, 22nd of Fall at 08:00 AM, th...

Hi, just adding my own save here since I have the very same problem.

📎 DailySave_0.sav

main jetty Aug 1, 2024, 1:57 PM

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📎 CrashContext.runtime-xml 📎 CrashContext.runtime-xml 📎 CrashContext.runtime-xml

marble flume Aug 1, 2024, 2:46 PM

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Same

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Game version v1.1-1221

graceful canyon Aug 1, 2024, 3:35 PM

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bumping this, same issue

naive nymph Aug 1, 2024, 3:45 PM

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Same issue for me. Seems like there is an issue with Semeru and the Hot Spring, because you can't hangout with him at the Hot Spring without crashing the game

graceful canyon Aug 1, 2024, 4:09 PM

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EpicAccountId:9c350169c9114450847003d78eb308dd

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000000000c8

ProjectCoral_Win64_Shipping!UC_HeadAccessoriesComponent::EvaluateAndSetMesh() [D:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\CharacterCustomizerSystem\CharCuzGraphicController\C_HeadAccessoriesComponent.cpp:107]
ProjectCoral_Win64_Shipping!UC_PlayerCutsceneOutfitController::ChangeOutfit() [D:\TC\a1bf577e1817e987\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CutsceneSubsystem\Components\C_PlayerCutsceneOutfitController.cpp:69]
ProjectCoral_Win64_Shipping!FActorComponentTickFunction::ExecuteTick()
ProjectCoral_Win64_Shipping!TGraphTask<FTickFunctionTask>::ExecuteTask()
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit()
ProjectCoral_Win64_Shipping!FTaskGraphImplementation::WaitUntilTasksComplete()
ProjectCoral_Win64_Shipping!FTickTaskSequencer::ReleaseTickGroup()
ProjectCoral_Win64_Shipping!FTickTaskManager::RunTickGroup()
ProjectCoral_Win64_Shipping!UWorld::Tick()
ProjectCoral_Win64_Shipping!UGameEngine::Tick()
ProjectCoral_Win64_Shipping!FEngineLoop::Tick()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll```

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Here are all the files for my case. On PC

📎 CrashReportClient.ini 📎 UE4Minidump.dmp 📎 CrashContext.runtime-xml 📎 DailySave_0.sav

barren halo Aug 1, 2024, 5:48 PM

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Also having this issue. It crashes after the part of the cutscene where you all visit the giants and then go to head to the hotsprings. Tried it twice on two different days.

austere quiver Aug 1, 2024, 6:07 PM

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Same issue here. Crashed 8 times and gave up.

twin vector Aug 1, 2024, 6:07 PM

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Same here, crashed twice at the same moment

turbid shale Aug 1, 2024, 6:13 PM

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same probleme 😦

tall hill Aug 1, 2024, 6:24 PM

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Same, just crashed in the same cutscene lol

📎 crashreport.txt

dusty scarab Aug 1, 2024, 7:23 PM

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bumping this, me too!
try skip the scene altogether, still crash

rain nova Aug 1, 2024, 9:29 PM

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Thank you for sharing this info! Will let the teams try and replicate this. If we need more info, I'll reach out to you again

dusty scaffold Aug 1, 2024, 10:24 PM

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Im having the same issue. I tried different days and pressing F to skip but didnt work, always crash.

grim maple Aug 1, 2024, 10:34 PM

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dusty scaffold Im having the same issue. I tried different days and pressing F to skip but didn...

same here

verbal sail Aug 1, 2024, 11:03 PM

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Definitely having the same issue 😕 hopefully it gets fixed

candid bramble Aug 1, 2024, 11:06 PM

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Bumping this issue, same for me, can't progress or play until it's fixed </3

jovial saffron Aug 1, 2024, 11:25 PM

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same here. 100% crash 😥 Also can i just say to you the OP of this post @blissful gale , your report is absolutely fabulous! As someone who works in game dev as a QA engineer myself, i would be so happy to see a crash report like yours! 😄

twin bough Aug 2, 2024, 12:01 AM

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Same issue for me as well, but in Spring.

atomic fable Aug 2, 2024, 12:43 AM

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I’m having the same issue

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But mine is happening in winter

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Hopefully it gets fixed soon cause I don’t want to continue the day until It’s fixed

safe bridge Aug 2, 2024, 12:55 AM

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barren halo Also having this issue. It crashes after the part of the cutscene where you all ...

Crashing in the same spot here aswell, in Summer.

dusty scarab Aug 2, 2024, 2:20 AM

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rain nova Thank you for sharing this info! Will let the teams try and replicate this. If w...

If it got fixed, will you be updating us in this thread?

prime birch Aug 2, 2024, 2:26 AM

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I also got the same crash and I made a crash report: https://discord.com/channels/623097219628662784/1268652499209031812

vital horizon Aug 2, 2024, 2:48 AM

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Same here. Always when we're about to leave the Giant's village to go to the hotsprings. Season: summer

steep zinc Aug 2, 2024, 3:15 AM

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Just got the the Giants scene with the Merfolk. Game crashes even when I skip the cutscene. I am in Fall season, and hoping it gets fixed soon

copper adder Aug 2, 2024, 3:55 AM

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Same here. It crashed in Winter for me, so I skipped to the next day thinking that would help. Ended up not doing it because of the weather. Fast forward to Spring and it crashed in the same scene.

inland kayak Aug 2, 2024, 4:28 AM

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exact same issue keeps happening for me in Fall 22, attached my save file as well

📎 DailySave_3.sav

twilit mica Aug 2, 2024, 5:41 AM

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same here! thought it was an issue with my game, thankfully I'm not the only one Pig_Sad_Emoji

forest coral Aug 2, 2024, 10:01 AM

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Same here to, tried it 3 times in Spring 8th ,9th and 10th

past cape Aug 2, 2024, 10:16 AM

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I am experiencing the same issue

barren halo Aug 2, 2024, 10:26 AM

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I was just told by my friend that his game crashed when he tried asking Theo to the hot springs too, so maybe it’s just not Semeru but hanging out with anyone at the hot springs

cinder storm Aug 2, 2024, 10:36 AM

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+1

valid trail Aug 2, 2024, 11:26 AM

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Mine also crashes no matter what dialoge I choose or wether I skip it or not... I really want to keep playing but I don't want to miss this event : (

naive nymph Aug 2, 2024, 11:27 AM

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valid trail Mine also crashes no matter what dialoge I choose or wether I skip it or not... ...

Saaaame... So i've stopped playing until the Hotfix comes out ;-;

valid trail Aug 2, 2024, 11:27 AM

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I think I will be doing the same

astral badge Aug 2, 2024, 11:51 AM

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Yep, same thing happened to me, Summer 23 right after giant's cut scene, game crashes every time

serene bane Aug 2, 2024, 12:19 PM

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Yes same issue for me but spring

lost coral Aug 2, 2024, 12:35 PM

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just got it too, 22 fall, after the giants scene, once without skipping and once with

naive nymph Aug 2, 2024, 12:50 PM

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For the people in this conversation: A Hotfix has been pushed resolving the issue !!!! HAPPY PLAY EVERYOOOOONE ❤️

astral badge Aug 2, 2024, 12:52 PM

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it works! Cutscene played and no crash approve2 thank yoooou

stuck cobalt Aug 2, 2024, 12:58 PM

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where's the hotfix ? i just crashed at this cutscene Scott_Crying_Emoji

naive nymph Aug 2, 2024, 12:59 PM

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stuck cobalt where's the hotfix ? i just crashed at this cutscene <:Scott_Crying_Emoji:116871...

It's this one, make sure yourgame is on the right version

stuck cobalt Aug 2, 2024, 12:59 PM

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oh my, steam was late

blissful gale Aug 2, 2024, 1:21 PM

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Downloaded the new hotfix and can confirm that it works perfectly now! That was really fast, thank you Stairway you're all doing good job! 😭 🙏 Butter_Saranghae_Emoji

twin bough Aug 2, 2024, 2:41 PM

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Omgg yay . ty ty off i go

keen inlet Aug 2, 2024, 9:53 PM

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My game has crashed as well right after meeting the giants… I am unable to do anything past this point. I am playing in steam deck with controller.

valid trail Aug 3, 2024, 1:24 AM

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blissful gale Downloaded the new hotfix and can confirm that it works perfectly now! That was ...

How do you download it?

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Just via steam?

tranquil depot Aug 3, 2024, 4:15 AM

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Same, crash happens after Giant Village visit

#Merfolk Chaperone Part 2 Cutscene Crash