Kickstarter Steam Key | Stairway Games | Page 1

languid quartz Jul 28, 2024, 7:07 PM

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I backed this on kickstarter awhile back and never got my key, i've emailed and waited for responses but nothing. what do I do??

whole viper Jul 28, 2024, 7:10 PM

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All you can do is email. Did you email the correct address? Also, did you back for steam or switch? The switch keys have not gone out yet.

languid quartz Jul 28, 2024, 7:30 PM

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I've emailed 3 times and commented on the kickstarter page but I've gotten zero response. I'm on Steam, and also I only use 1 email account and have searched every nook and cranny of it.

whole viper Jul 28, 2024, 7:33 PM

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You are sending emails to contact@stairwaygames.com

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What does it show in your backerkit?

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That's where your keys would be

languid quartz Jul 28, 2024, 7:47 PM

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I'm sending to the correct email yes, also. On backerkit it isn't even appearing on there. I've sent an email to myself to recover my survey but it never gets delivered.

whole viper Jul 28, 2024, 7:47 PM

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When did you email?

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If it's not showing on your backerkit at all, are you sure you backed? It would show there, and you should have gotten a conformation email as well

languid quartz Jul 28, 2024, 7:56 PM

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This was the email I recieved back when my pledge was collected

whole viper Jul 28, 2024, 7:58 PM

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hmmmmmm
You're going here? https://coral-island.backerkit.com/

BackerKit

Coral Island — reimagining the farm sim game on BackerKit

A re-imagined farm sim game inspired by classics. Grow crops, nurture animals, and befriend the islanders.

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and check your spam folder or blocked emails, the kickstarter messages come from no-reply@kickstarter.com

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and no-reply@s.backerkit.com is the email that backerkit link sends from, in case that's blocked or spam

languid quartz Jul 28, 2024, 8:00 PM

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Yes, I have no key or code at all through my email.

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Checked everything a few minutes ago, nothing is blocked because i've recieved backerkit emails/kickstarter emails for other games i've pledged

whole viper Jul 28, 2024, 8:02 PM

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Ok. the devs are crazy slammed with the whole Humble thing right now, so I'd imagine they have a lot of emails to sort through currently (and it's the weekend)
I would recommend tagging one when they come in on monday here on discord and asking them to check for you

rocky willow Jul 28, 2024, 8:14 PM

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(who to tag would be any of the @ Community Managers) Butter_Saranghae_Emoji

clear pecan Jul 28, 2024, 8:30 PM

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Just an aside while you're waiting - you may want to check for your confirmation email from Kickstarter as well. Subject line should be "We've collected your pledge for Coral Island — reimagining the farm sim game". It's the email that confirms your payment went through, and lists your pledge & backer number. Ideally they should only need your email to look up your info, but that should help them in case there's been an issue

#Kickstarter Steam Key