Stuck on the offering reward (PS5)

[cursive mason]

When I walked to receive my reward for completing one bundle I got stuck.

[plush pilot]

Welp! I'm sorry you got stuck there.
May I ask if this is the first time you experienced this issue? Have you tried to dash to see if it's fixed?

[cursive mason]

Yes It was the first time and I couldn't dash because u can't get off the horse there

I'm reporting so you guys can know that this can happen