Online Shop Issues (PS5) | Stairway Games | Page 1

hardy trail Jul 16, 2024, 8:57 PM

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I cant move the cursor around in the shopping cart. I can only go back to the catalog or buy everything at once. I dont want to have to remove everything from my cart to get rid of one item!

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worn escarp Jul 17, 2024, 3:22 AM

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Hi! @hardy trail thanks for sharing! So your controller can't go up to the catalog section right? Have you tried it when you shopping cart is not full? Thanks a lot! goatlove2

hardy trail Jul 17, 2024, 8:15 AM

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worn escarp Hi! <@762445973786984448> thanks for sharing! So your controller can't go up to ...

I can go to the catalog section, i cant move the cursor in the shopping cart. It stays on the first item and doesnt move around. I would have to clear out the entire cart to remove just one item I dont want instead of being able to select it in the cart.

hardy trail Jul 20, 2024, 5:36 PM

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Its still not working

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The cursor which is the pointing arrow doesn’t move. I cant remove items from my cart if I cant select it! I have to keep emptying the entire cart

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I can only move the pointer to the catalog, shopping cart and buy button. I cannot move it within the shopping cart to remove items that I dont want

worn escarp Jul 22, 2024, 5:14 AM

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Thanks for providing more details! I've forwarded it to the team and they're on their way to check it.

gritty pewter Jul 22, 2024, 5:50 PM

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I've experienced this on PC (Gamepass) and I believe PC Steam as well. I can verify (and get footage) tonight for the Steam version.
I can navigate through Sam's catalogue just fine, peruse the seeds to my leisure, but the cart cursor when using controller will not budge from the first slot. If I use the mouse, I can eliminate anything else from my cart, it's just when using the controller.
If someone has a spare Keyboard/Mouse they can hook up to their console, it might be worth trying to see if they can use KB/M to navigate their cart. If so, then we'll have confirmation that it's a controller issue rather than a platform issue.

worn escarp Jul 23, 2024, 7:29 AM

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gritty pewter I've experienced this on PC (Gamepass) and I believe PC Steam as well. I can ver...

Hi! @gritty pewter do you happen to have a video showing the issue you describe above? It will help the team to better understand this issue.

hardy trail Jul 23, 2024, 8:19 AM

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It works now!! @worn escarp

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But the remove item icon isnt listed in the shopping portal? I figured it out by pressing the square button on my ps5 controller. The function works fine but the icon isnt listed with the others.

#Online Shop Issues (PS5)