game crash

[sweet schooner]

My game just crashed after sleeping ( saving ) then i woke up and did somethings in my ranch, then my game just froze and crashed ( Xbox series S )

[sweet schooner]

game crashing is still there

[bitter walrus]

Hello @sweet schooner. We apologize for the crash that happened in your game and thank you for sending a report to us 🙇‍♀️

Can you please provide us with some information below to help us determine the problem?

• How long you've been playing in a day (real-life) before this crash happened?
• Have you successfully completed one in-game day before the crash happened?
• What game speed setting did you choose when playing the game? You can check it on the setting.
• What is your current in-game season and year?
• How many auto chests do you have?
• Have you healed the Coral tree and become a merfolk?
• Can you share a screenshot of your town rank progression in the journal, and your farm layout?

Your cooperation is greatly appreciated 🙇‍♀️

[sweet schooner]

i've been playing for like 72hrs ( game time )
also i completed a lot of full days and nothing happened before,
game speed is normal ( like every setting i didn't change anything )
year like 3, season i don't remember maybe summer i guess,
0 auto chests
i healed the coral tree, but didn't become merfolk yet
i can't do the last one, cuz im not home to play

im in vacation now maybe later, im playing on Xbox series s

i did crashed like 2 times after first report

[bitter walrus]

Thank you for your answer! 🙂

It's okay! Please do let us know the rest when you get home. Have a safe trip!

[sweet schooner]

Will do, thank you for your help

[sweet schooner]

I got more information for you, year 3, winter 25

Not much tbh

[bitter walrus]

Thank you for providing the remaining data! It's really helpful @sweet schooner

Also, sorry for not getting back to you sooner!

When the crash happened, did you successfully finish one in-game day (or more) before it crashed on the second day, or did it crash instantly when you loaded the game and played until your character went to sleep? 😮

[bitter walrus]

You also mentioned it crashed 2 times after this report, does the crash never happen before? 😮

[sweet schooner]

well, first i got a crash, then redo the day, then after couple of days i got 2 crashs after the big update

[bitter walrus]

I see! Does the 3 crashes that you got is from the single game session? 😮

Single game session means you played the game without exiting the game/on the same real-time day 🙂

[sweet schooner]

no no not in same session

it happen in certian days