Crash on Clearing Heal the Ocean Mission Xbox

[solemn nest]

I want to report some crash on xbox series s agin...

It happen lastnight while im streaming on tiktok platform. When i finish the mission of heal the ocean and getting the achievement on xbox it suddenly crash, the exact moment is when the cut scene is played and almost done and it suddenly crash. It happens on Summer Year 2. Please help us to fix this crash on xbox. It so sad that i have to lost all progression on that day, i got so many treasure and many valuable items but it suddenly lost because of this crash, or maybe if uou cant fix the crash on xbox, we are realy hope you can add manual save to this game so when we want to do something that valuable like event or mission we can save it first and when crash happen we can directly load to the last manual save without loaded to the last day saved.

[solemn nest]

Here is the video when im doing live stream on tiktok

[neon igloo]

Hello @solemn nest. I'm really sorry for the crash you've experienced, and I know it's sucks to experience that while streaming 🙇‍♀️

Do you remember what year, season, and time when the issue happened? 😮

[solemn nest]

I have write the year and season info, please read it first before asking 🙏🏼

[solemn nest]

As an indonesian, i realy realy hope this game could be a very good game, its been almost 6 month after the game released but still have so much gliches, crash and others that need to be fixed. I realy feel sad, thats not my first crash experienced but it happen many times, hope you can consider about my suggestion, either to fix the crash, or maybe add some manual save, so we can easily save when we want to start an event or finish last moment on Mission, if crash happen we can easily reload to the last manual save, so that we will not lost all progress in one day on the game, we can join the event again or mission again, maybe you can add that as a small alternative

[neon igloo]

Can you tell me how long you've been playing before the crash occurs? Can you also include your full day activities on the day of the crash? 😮

We're really sorry about the crashing issue, the teams are still investigating this random crashing that happens on Xbox Series S. Hopefully, it can be fixed soon 🙇‍♀️

[solemn nest]

I play for 2 hours, before stream on tiktok i also play the game for 2-3 hours, during that play i also get random crash and i stop to take a break for 4 hours and after break i start my stream

[solemn nest]

I realy hope it can be great game and also can promote javanese and balinese culture in indonesia

[solemn nest]

Pleaseeee fix this... Too much random crashh, cant even enjoy the game,after 2 hours play it crashh

[solemn nest]

I do realy want to play this game, game feature was unique and very good, but this crash... 🤦🏼‍♂️

[neon igloo]

Thanks for the info. I will relay this to the teams

The teams are still investigating the random crashing that happens on Xbox Series S. Hopefully, it can be fixed in no time. Your patience is greatly appreciated! 🙇‍♀️

If we need any additional information, we will reach out to you again!