crashing on launch | Stairway Games | Page 1

hoary hemlock Apr 23, 2024, 8:34 PM

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Launch the game.
The game launches to the point of loading into the world for the first time. Then it crashes. I can create a character and all of that but as soon as it tries to enter the game, it crashes.

LoginId:50004e81447e08fc5fe95ca078f4bdac
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 4075] Retry was NOT sucessful.

ProjectCoral_Win64_Shipping!TGraphTask<FAsyncIOCPUWorkTask>::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:891]
ProjectCoral_Win64_Shipping!FTaskThreadAnyThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:888]
ProjectCoral_Win64_Shipping!FTaskThreadBase::Run() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:542]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

N/A
v1.0-947
Steam
a. Intel i9-14900K
b. Asus Maximus Z790 Dark Hero
c. Corsair Dominator Titanium DDR5 7200 2x16GBs (32GBs total)
d. Gigabyte Nvidia RTX 4090
e. 2 x 2TBs Samsung 990 Pro SSD configured in Raid 0.
f. Thermaltake Toughpower PF3 1200W 80+ Platinum

Steps performed to try and troubleshoot:

Reinstalled all drivers. Not just Nvidia, but chipset, audio, LAN, etc.
Updated Mobo BIOS to latest ASUS has.
Installed Windows 11 fresh from scratch and installed Steam and downloaded Coral Island fresh.
Reinstalled Windows 10 and installed Steam and downloaded Coral Island fresh.
Ran Coral Island as adminstrator
Tried running the game under both -dx11 & -dx12
Added ProjectCoral.exe to my AV exclusion lists.
Increased virtual memory
Tried running the game with XMP both on and off in the motherboard BIOS. The game crashes about 10% less when XMP is off, but still pretty close to every time the game is launched.

I performed other troubleshooting steps but my post is out of space to list them all.

coral vector Apr 23, 2024, 11:54 PM

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Hello @hoary hemlock. Thanks for stopping by with the details!
Can you tell me if this is your first time playing Coral Island or if you've played before on your PC but are trying to make a new save file? 😮

hoary hemlock Apr 24, 2024, 12:56 AM

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This is my first time playing. I started a new save file from scratch. I was able to get into the game and play some with crashes here and there and just re-doing days I lost over again. Now, I can't even get the game to launch. I deleted all of my save files and started over from scratch on Day 1 and made it to Day 5 before the game crashed again right after the Money Made List, before saving that day.

coral vector Apr 24, 2024, 1:00 PM

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hoary hemlock This is my first time playing. I started a new save file from scratch. I was a...

Oh no! I'm sorry this happened to you 😢 can you share your newest crash log with us?

hoary hemlock Apr 24, 2024, 1:03 PM

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I submitted the log through the Unreal Engine reporter. Is that what you mean? Or do you want me to upload it here?

fading vigil Apr 24, 2024, 1:07 PM

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hoary hemlock I submitted the log through the Unreal Engine reporter. Is that what you mean? ...

Easier to upload it here for the devs to look at

hoary hemlock Apr 24, 2024, 1:08 PM

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Where can I find that log at after closing the UE crash reporter?

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As a side note, I am trying to rule out a hardware issue. I ran an hour long CPU stress test last night. Just finished an hour long GPU stress test and about to reboot and start an hour RAM stress test. All of this hardware is less than 90 days old so I am hoping something hasn't failed already.

coral vector Apr 24, 2024, 1:11 PM

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hoary hemlock Where can I find that log at after closing the UE crash reporter?

You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

coral vector Apr 24, 2024, 1:11 PM

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hoary hemlock As a side note, I am trying to rule out a hardware issue. I ran an hour long CP...

Thanks for letting us know about this! Peanut_ImOkay_Emoji

hoary hemlock Apr 24, 2024, 1:20 PM

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📎 UE4CC-Windows-F1BAD8AB433DDB3A836EEB8050B8FF74_0000.zip

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There were 26 files. I zipped them and included them all

coral vector Apr 24, 2024, 1:22 PM

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Thank you! Would you be able to share a video of the issue as it occurs? 😮

hoary hemlock Apr 24, 2024, 1:23 PM

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Is there a particular recording software that you all recommend to make the video? I have not recorded something from my PC before.

coral vector Apr 24, 2024, 1:24 PM

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You can use an app called bandicam or with quicki.com 🙂

hoary hemlock Apr 24, 2024, 1:31 PM

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I am going to go ahead and reboot and start that memory test. I'll be back on Discord in an hour or two if there is anything else that you all would like me to send.

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Thanks for your time and help in this.

hoary hemlock Apr 24, 2024, 2:13 PM

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Ok. Memory test completed with no errors detected. So in theory, my CPU, GPU and RAM have all passed "stress tests". That doesn't mean 100% for sure it isn't my hardware, but on the surface, it doesn't appear to be my hardware.

coral vector Apr 24, 2024, 11:54 PM

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Thank you for sending the video! After I checked it, I noticed there was a corrupted save file pop-up. If you choose the "Yes, try loading from backup" option, does the crash persist? 😮

hoary hemlock Apr 24, 2024, 11:57 PM

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Just took this video. It did not prompt to load a backup save this time. Crashed still.

coral vector Apr 25, 2024, 12:03 AM

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I see 😮 can you go to this file path (C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames) to see if there's any CorruptedSave file? 😮

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This file 🙂

hoary hemlock Apr 25, 2024, 12:06 AM

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Does not appear to have any corrupted saves that I can see.

coral vector Apr 25, 2024, 12:08 AM

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Got it. Can you send us your "DailySave_0.sav" file? We'll be checking on it also 🙂

hoary hemlock Apr 25, 2024, 12:08 AM

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📎 DailySave_0.sav

coral vector Apr 25, 2024, 12:09 AM

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Thanks for providing the necessary data! I will relay this to the teams and get back to you again Peanut_ImOkay_Emoji

hoary hemlock Apr 25, 2024, 12:09 AM

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Thank you. I am going out of town for a few days so if I do not respond right away, it's because of that. I will be back Sunday.

coral vector Apr 25, 2024, 12:40 AM

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hoary hemlock Thank you. I am going out of town for a few days so if I do not respond right a...

No worries! We will reach out again as soon as we hear news from the teams. Have a safe trip! approve2

coral vector Apr 25, 2024, 3:23 AM

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Hi @hoary hemlock. If you try to turn off the raid configuration and then play the game, does the issue still persist? 😮

hoary hemlock Apr 28, 2024, 1:02 AM

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I can't turn off the RAID configuration. If I did, the PC wouldn't boot. It's RAID 0, not RAID 1. Does something in the logs say that the RAID is causing the issue?

hoary hemlock Apr 30, 2024, 4:35 AM

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I wiped and reloaded my PC again, fresh from scratch with no RAID 0. Just a standard C:\ drive. First time trying to run the game after doing that, it crashed with this error:

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📎 CoralIslandCrash.txt

coral vector May 1, 2024, 9:47 AM

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Hi @hoary hemlock. I'm really sorry for the delayed in getting back to you, but don't worry I've reported this issue to the teams! 🙂

The log doesn't provide specific details about RAID configuration, but our teams have a similar hardware setup to yours and can run without issues. The only difference is the RAID configuration, which we believe could be a potential factor.

From the log you provided, there are 25x crashes with the same log FAsyncIOCPUWorkTask which is an unreal internal error, and it's possibly caused by an asynchronous Input-Output CPU work task. In other words, this happens when the CPU tries to do input, output, or read-write operations asynchronously. That's why we suspect the RAID configuration might be causing this.

Another log you provided also mentions FAsyncArchive::Serialize which happened during loading files from the disk, so we suspect it's a related issue.

Unfortunately, since this is an internal unreal engine error, we can't do much to fix it other than pointing out what might be wrong. We deeply apologize for this 🙇‍♀️ 🙇‍♀️ 🙇‍♀️

hoary hemlock May 1, 2024, 11:36 AM

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I appreciate the feedback. But I've now removed the RAID out of the equation and the game is still crashing.

coral vector May 1, 2024, 12:38 PM

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hoary hemlock I appreciate the feedback. But I've now removed the RAID out of the equation an...

Does it still have the same crash log? Can you send us the latest crash log you've got? 😮

hoary hemlock May 1, 2024, 12:39 PM

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I posted it above

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the attached TXT file

coral vector May 7, 2024, 7:48 AM

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Hi @hoary hemlock. I'm sorry for a late reply 🙇‍♀️
I have another suggestion for this issue. Can you try to verify the integrity of game files to see if the crash is resolved? 😮
You can do that by right-clicking the game on Steam library, click Installed Files, and click Verify Integrity of Game Files 🙂

hoary hemlock May 7, 2024, 7:45 PM

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Sure. This is a completely fresh install of Windows, a fresh install of Steam, a fresh install of Coral Island. But I will be more than happy to do a file integrity check.

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LoginId:be3118a94a0c0669795c418fda594184
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 4075] Retry was NOT sucessful.

ProjectCoral_Win64_Shipping!TGraphTask<FAsyncIOCPUWorkTask>::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:891]
ProjectCoral_Win64_Shipping!FTaskThreadAnyThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:888]
ProjectCoral_Win64_Shipping!FTaskThreadBase::Run() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:542]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

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Crashed on loading game after verifying files.

hybrid bridge May 9, 2024, 1:34 PM

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Hey, I have a similar system to yours, and it seems there's an issue with the CPU (i9-14900k). What works for me is to downclock the P-Core from x57 down to x54. I'm not sure if Coral Island also uses DirectX 12; perhaps the Stairway Games staff can answer this. You might want to look into this thread for further information: https://community.intel.com/t5/Processors/i9-14900k-dx12-games-crashing/m-p/1556841.

hoary hemlock May 9, 2024, 7:11 PM

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Thank you. I will. I appreciate it.

hoary hemlock May 11, 2024, 10:17 PM

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@hybrid bridge This fixed it!!! Thank you so much. Following that thread you posted above led me down the following trail:

I found multiple forums and YT videos where people were talking about the fact that ASUS' default "Auto" settings for both AMD and Intel processors are completely over-tuned and have people's PC's running unstable and too far overclocked.
I found that the power settings are also completely off from what they should be.

I made the following changes to my build, all in the BIOS.

a. Changed the Performance Core Ratio to "Sync All Cores"
b. Changed the ALL-Core Ratio Limit down from the Auto setting of 57 to 54.
c. Under "Internal CPU Power Management", I changed "CPU Core/Cache Current Limit Max from "Auto" to "400".
d. Under "Internal CPU Power Management", I changed "Long Duration Package Power Limit" from "Auto" to "253".
e. Under "Internal CPU Power Management", I changed "Short Duration Package Power Limit" from "Auto" to "253".

After making those 5 changes and restarting the PC, it is running completely 100% smooth with no crashes at all. PC is running cooler and it is actually benchmarking slightly higher than it was before. I assume because the system is running over all, more stable.

Again, Thank you so much for taking the time to read this post and offer that help. Fixed it all for me!!

Thank you as well for all of your help @coral vector

#crashing on launch