not able to claim reward at harvest festival | Stairway Games | Page 1

karmic leaf Apr 9, 2024, 8:21 PM

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I received the moon cake reward but the button to claim was inaccessible

Playing at Xbox series s

cosmic crest Apr 9, 2024, 8:24 PM

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karmic leaf I received the moon cake reward but the button to claim was inaccessible Playin...

Is your inventory full?

idle cradle Apr 10, 2024, 1:01 AM

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Same happened to me a few days ago. Inventory was not full. Item did not appear in mailbox either.
Game platform: Xbox S|X
Game version: V1.0-947 (it was before the update a few days ago, not sure if that was a different version number)

karmic leaf Apr 10, 2024, 7:44 PM

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cosmic crest Is your inventory full?

No

raw cave Apr 15, 2024, 1:42 AM

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Hello @karmic leaf @idle cradle. Oh no... I'm so sorry you didn't get the reward! Llama_Sad_Emoji
I will inform our teams about this issue. Thanks for the report Peanut_ImOkay_Emoji

idle cradle Apr 15, 2024, 1:44 AM

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Thanks, no worries. I filled my inventory with Harvest options then realized I couldn't even shop. Lol now I know better!

raw cave Apr 15, 2024, 1:48 AM

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idle cradle Thanks, no worries. I filled my inventory with Harvest options then realized I c...

Well, they do say experience is the best teacher! 🤭

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May I ask if this is your first year entering the harvest festival? If this isn't your first year, have you received the mooncake last year, perhaps? 😮 @karmic leaf @idle cradle

idle cradle Apr 15, 2024, 2:55 AM

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Yeah sometimes it's good to be able to go back. It was my first year. I started the day over so I could do over. On the second day, I left room in the inventory and got my prizes from minigame.

For this post, I just wanted to point out that my full inventory caused a crash during that minigame. As opposed to one time I had full inventory during the curling game and, instead of crashing, a message came up that the item was sent to my mailbox.🤗 I guess I'm a hoarder cuz I'm always filling up my bag. 😂

raw cave Apr 16, 2024, 3:12 AM

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idle cradle Yeah sometimes it's good to be able to go back. It was my first year. I started ...

Alright! Thanks for the info. I will relay this to the teams 😉

karmic leaf Apr 23, 2024, 4:55 AM

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raw cave May I ask if this is your first year entering the harvest festival? If this isn'...

Not my first year, but I don’t remember how was the first one.

raw cave Apr 23, 2024, 6:42 AM

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karmic leaf Not my first year, but I don’t remember how was the first one.

I see. If this isn't your first year, and you've claimed the rewards last year, then this is not a bug 🙂

karmic leaf Apr 24, 2024, 4:11 PM

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So even if I had an entire selection of items and it’s another year I can’t get the price? I thought it was a anual competition and not a once-in-life achievement…

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It’s the same for winning the competition? We only can win once-in-life?

#not able to claim reward at harvest festival