#Game crashes when trying to run

1 messages · Page 1 of 1 (latest)

tight stream
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when i click on the game, either in steam or on the desktop. The game gets up to the flashing light warning/advisory screen before turning black and crashing. Making it impossible to actually play the game. I am on the steam version of the game, out of the 5 attempts to play the game all 5 failed and gave the same unreal engine crash report

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LoginId:98c645214a5081d6c4da378974f7de87
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHIReadSurfaceFloatData()
ProjectCoral_Win64_Shipping!FDynamicRHI::RHIReadSurfaceFloatData_RenderThread()
ProjectCoral_Win64_Shipping!ComputeSingleAverageBrightnessFromCubemap()
ProjectCoral_Win64_Shipping!ComputeAverageBrightness()
ProjectCoral_Win64_Shipping!FScene::DisableSkyLight()
ProjectCoral_Win64_Shipping!TRDGLambdaPass<FGenerateSkyLightVisibilityRaysCS::FParameters,<lambda_670478a2d7b6d4eb6d567893b1706c05> >::ExecuteImpl()
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit()
ProjectCoral_Win64_Shipping!RenderingThreadMain()
ProjectCoral_Win64_Shipping!FRenderingThread::Run()
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run()

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validating my game files did not help

tight stream
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after looking at it further, i realized that it is more of a hardware issue. 🥲