#lost save file Xbox

1 messages · Page 1 of 1 (latest)

restive bay
#

Just got to town rank B, almost 100 hours in the game. I’m playing on the newest update on series s. My game crashed at the end of a day instead of saving and I lost my save file completely. The constant crashing was bad enough but now I’m not sure i’ll be playing again.

jolly granite
#

They still didn’t fix it that huh omg that’s ridiculous it’s been a known problem for over 4

#

Months

restive bay
#

Yup, still not fixed. I’m sure I’ll get the copy and paste response everyone else gets that says they’re looking into it.

zinc zinc
#

Coding is far more complex lol. Some things are not just an easy fix. They are completely redoing the code from the backend, which should hopefully help by making it more efficient. However, figuring out exactly what piece of code is causing that specific crash is hard to replicate. The reason save files are getting deleted is they are being corrupted when it crashes. This could be caused by any number of issues but my guess is that it has something to do with it lining up with the exact moment that the save tries to copy to the Xbox Cloud system thus corrupting the whole thing.

As someone who lost a 180+ hr save file, I understand not wanting to play it anymore and feeling defeated. But insinuating it’s an easy fix and that the team is just copying and pasting a response without trying is a bit harsh. Trust me, I wasn’t happy when I lost mine. There’s still evidence in the coral general chat from a few months ago of me being disgruntled. But I also am pursuing a bachelors in game programming and so maybe I’m a little more understanding/lenient when it comes to fixes being “quick”. Code contains logic, but it is not logical. Hopefully the team is getting closer to a fix.

If it helps, take a break from the game. I had to before coming back.

sour root
#

I had the same thing however the file still existed but wasn’t registering so I forced shut down the game and once I reloaded the game it registered my file again and I was able to get it back

restive bay
#

Never said it was an easy fix. Said it was still happening, I wasn’t expecting a response besides “we’re looking into it” and that I may not play again because I’m frustrated. Had I known about this issue before I started playing I honestly probably wouldn’t have bothered starting the game. I am allowed to express my disappointment.

zinc zinc
#

I was not implying you weren’t allowed to express your disappointment. Trust me, I expressed plenty and told plenty of people about it 4 months ago when I lost my 180 hr save. My response was to both you and the other person that had responded.

raven pulsar
oblique granite
#

Yeh, I've been a software engineer for 14 years, at one point working for a large company but the dev team was just 3 of us.

If we'd released something this buggy, with a literal game breaking bug, it would be all hands on deck to fix the problem instead of adding new functionality.

#

I'm personally of the opinion that if they want to focus on content then they should remove the console release, focus on content for Steam/PC, get that right and then move back onto console.

wicked wedge
#

Hi @restive bay. The teams are looking into it right now. I'm really sorry about this and thanks for the report! 🙇‍♀️

jolly granite
lyric quest
raven pulsar
#

@wicked wedge Can we get a real update rather than “devs are looking into this” that you’ve been giving for the past 5 months? I’d love to play the game again. How close are the devs to figuring this out? Any progress since November?