Crash year 5 winter 28 after waking up

[flint smelt]

After waking up this morning game crashes and cannot be continued 😭 My avatar gets up, is sometimes able to do 3 Steps but not able to leave the house. The game freezes then it shows a crash screen and sends a report to Sony
I am very upset cause i updated my house to maximum and got all stuff i am able to get at this point

[fiery mural]

Hello @flint smelt. I'm really sorry about the crash you've experienced, and thank you for reporting it to us 🙇‍♀️

Can you share a video of the issue? 😮

[flint smelt]

Hi @fiery mural Hope this works. Game freezes when video ends. Had the issue of a rough start earlier in the game but it worked always fluently after I left my house in the morning

[fiery mural]

Thank you for sending us the video! 🙂

May I ask if you didn't press anything for 20secs, can you leave your house? 😮

[flint smelt]

Hey Dinda, I did as you suggested. It crashes again even I didn't press anything.

[autumn palm]

I have the same exact issue except I'm on Year 3, the screen stops working like that and it crashes no matter what I do, I don't want to load it now just incase it deletes itself like I've seen others talk about on here (I'm on Xbox series s non gamepass)

[fiery mural]

I see. Thanks for letting us know. I will inform this to the teams 🙇‍♀️

[fiery mural]

Hey @flint smelt, I've forwarded your reports to the teams, and they're now fixing it! Hopefully, it can be fixed soon! 😊