Crash on loading save

[sage socket]

Reproduction steps:
Load CI from Steam. Click on Play. Choose save file and click. Looks like load is saving and crashes instead. Reload and click load from back up. Looks like it's loading then it crashes again.

Repro Rate:
100%. Tried 3 times and crashed every time.

Crash log :
See attached .txt file.

Game Version:
1.0-338

Game Platform:
Steam

PC and GPU specs details:
Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz 3.30 GHz
RAM 8.00 GB
GTX 970

(Yes, I know my specs are on the lower side. I've put in 625 hours so far with no crashes).

THis is the save I'm trying to open.

[winter shoal]

Same. I can't even get to the crash report because it's locking up my entire steam deck. No input is even working for the entire steam system. The game started but won't load the save file.

[young ravine]

Thank you! Checking this now

[eager stirrup]

Same here

[slim nimbus]

Hi @winter shoal and @eager stirrup! Can you please share your save file here too so we can check them? 😮

[winter shoal]

Yes! I'll send it asap! 😊👍

[slim nimbus]

Thank you!!!🫶

[earnest topaz]

i’m having the same issue on my steam deck but i don’t know how to access my save file on there

[winter shoal]

This is my save file on my PC which I haven't attempted to load per trying to save it from getting corrupted. However, this is the exact file that was downloaded from Steam's cloud save that wouldn't load on the steam deck. I hope this helps in fixing this issue, and thank you all for working hard to figure this out!

[split pecan]

Same here. And I had everything finished

[winter shoal]

I'm right there with ya.

[slim nimbus]

Thank you guys!🫂

[split pecan]

forgot to mention it is only my one save file that is acting up my two year one saves will load just fine

[slim nimbus]

Btw sorry for the tag! I need to ask something, do you guys remember if you put any torch in your farm as decoration?👀

@eager stirrup @split pecan @sage socket @earnest topaz @winter shoal

[split pecan]

yes but i believe i took them down with a pick axe i am 90% sure they are no longer down anymore

will it be possible to save my rayann save file i made so much money and finally got my farm to look right

[slim nimbus]

we're currently investigating the cause of the crash to fix it so you'll be able to open the game again!

[winter shoal]

I didn't have any torches that i can remember, but I had done extensive design work on my farm before hand. Some of the furniture I used were neoclassical fence, baroque fence, grass tiles, the large white potted plant furnishing neoclassical, the black/ iron street lamp light, amongst others I can't remember

[sage socket]

Yep. I have one outside my house.

I also have a couple of the tiki torches.

[slim nimbus]

Hi Durpsy! Can you share your save file here?👀

[split pecan]

i think this is the right one

[slim nimbus]

Thank youu!

[sinful harness]

I'm experiencing the same type of crash after the hotfix. I definitely have 1 torch down as decoration, possibly 2.

Here's my save file if it helps at all

[earnest topaz]

yeah i have a bunch of torches

[vast kelp]

I am having this problem too!

I have a ss if you need it

[vast kelp]

I did

[velvet mountain]

I have same problem too ;-;;; , and I have 2 torches on my farm

[hollow light]

Same here. Never had a crash. Updated just now and cannot load my save. I have placed torches as well!

[true sleet]

tried opening mine just now and I cant open any of my saved files. Steam PC

[slim nimbus]

Thank you so much for the information everyone! The team is currently working on the fix!🙌 ✨

[true sleet]

i have dozens of torches in my farm too 😩

[red glen]

yeah, torches

[stoic cedar]

Mine too and also many of players in Thai community. Can't open saved files after the update.

[velvet mountain]

Sorry but I will get my previous save back right… ;-;

[sage socket]

That’s what they are aiming for yes.

[velvet mountain]

Thank you

[sage socket]

I started a new save and it’s been pretty fun so far. But I had an old file I did an ng+ on so have a lot of cash 🤭

[velvet mountain]

T^T this is my second save...I I can't. so tired lol

[void glade]

I am also going to post my crash here. I hope its correct. I originally posted in BUGS - truly frustrating.. bcs I can't play this particular game file (which is my main game file) however I can load other game files... strange?

I'm on Steam / PC
latest update 338

I'm unsure how to include the crash report other than to click send report and close game.

This is the file I am trying to load

[sinful harness]

Yay my save is loading! You guys are amazing!

[winter shoal]

Thank you all so much!! My save is loaded!

[velvet mountain]

Oh god! Thank you all guys. You guys save the day 🙂 luv

[true sleet]

I can open my save. Thank youuuuuu

[red glen]

were backkk

[void glade]

YAY!! whatever magic you guys did worked! I am able to launch my game save, it's a couple of days off, but that's a small price to pay! Thanks so much!!!

[earnest topaz]

thank you team!! i’ve been able to load my game again

[slim nimbus]

Hi hi everyoneeee!! Yes the hotfix for this issue is out! We're glad to hear you're able to access your save agaaaain!!! 🎉

I will mark this thread as fixed!

Thank you so much for your patience and all the information you provided! We truly appreciate your help, you guys are the best! 🫂

[earnest topaz]

i’m not sure if this is the place to mention this or if i should start a new thread, but when i went back into my game the torches looked different, which was fine, but when i tried to pickaxe them to move them, they wouldn’t budge. i went into the architect’s desk to move them and it crashed my game when i tried to pick one up

[slim nimbus]

Oh a new thread would be good! We will investigate the torches and the new crash log separately 😄 Thank you for notifying this!

[earnest topaz]

cheers, i’ll make a new thread, thanks!

[slim nimbus]

Cool! Thank you thank you!