crash while opening pc unreal exception

[neat flower]

As of tnis morning after 1400 hours of play, I'm getting an UnReal Error

[flint garden]

Hello @neat flower. Thanks for reporting the issue. We're sorry about the crash you've experienced 🙇‍♀️

Can you share your save file with us? You can access it under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames and send it here 🙂

[flint garden]

Thank you for sending it to us! We will inform our teams about this

[woeful prairie]

hello i got same problem here..please help

[sterile kayak]

Also having this issue!

[slate surge]

i have the same issue today! how to solve?

[inland flint]

Had the same issue yesterday when I alt tabbed while it was loading. Trying it again while in focus had no issues.

[slate surge]

how i put in focus?

[inland flint]

Focus is what computers call programs you're actively looking at. Just load and wait.

[flint garden]

Hi everyone! The teams are currently fixing this issue. Can you please drop your save file and crash log too? Thanks! 🙂

You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file), and for the save file is on the Saved folders too but inside the "SaveGames". Thanks!

[slate surge]

I can once i get to the desktop

[slate surge]

here

[flint garden]

Thank you for sending it to us! Can you share your device's specs? 😮

[slate surge]

I can but im away from it rn

Will there a way for me to play?

[dense fractal]

hi, i just bought this game and only played less than 20 hours but i have this issue many times, can please help me ?

[dense vessel]

I also just got this crash! First crash ever for the game and I've been playing since Alpha release 😮 I was very surprised!

[woeful prairie]

i play the early access it got no problem with the game but after i install the new update, it only show the first credit and unreal engine crash report pop out

[flint garden]

Hi @neat flower. May I ask you to zip all of your SavedGames folder and send it to us? This will help the teams solve the issue. Thanks in advance! 😊

[flint garden]

Hi! I'm sorry for late response. We need to check your device’s specifications details (CPU, GPU, RAM, HDD/SSD, etc.) to be able to determine the cause first. Thanks 🙂

[flint garden]

Hi! The teams are fixing this issue now. Thanks 😊

Hi @woeful prairie @sterile kayak @dense fractal. Can you please send us the crash log you’ve encountered? You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here. Thanks! 🙇‍♀️

[neat flower]

Hey @flint garden so, I got past the error by deleting my saves. Not ideal but I was desperate. Thanks for your help.

[flint garden]

I see. Thanks for letting us know. If you reencounter any problems in the future, please reach out to us anytime 😊

[flint garden]

Hi @woeful prairie @sterile kayak @dense fractal. Hi everyone. After analyzing the issue, there's a possibility that your save file is corrupted. But don't worry! The game will scan your backups so you don't lose your save file forever. Every time you open the game, it will scan 1 of your save file/backup, so you have to keep opening the game until it can find the file that's not corrupted. I'm really sorry about this issue and please let us know again 🙇‍♀️

[dense fractal]

wdym? so whats the solution? what should i do?

[flint garden]

You can keep opening the game until the game can find the file that's not corrupted 🙇‍♀️

[dense fractal]

but i've opened the game multiple time and its always close, i cant even play the game more than 20 minutes bcs always crash

[flint garden]

Ah, I'm sorry. Can you share your crash log first? You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file). Thanks!

[dense fractal]

here's the crash log