#Unreal Engine 4 crash when launching the game

1 messages · Page 1 of 1 (latest)

sick hollow
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Been playing Coral Island for month with no issue, today is the first day I face this crash where I can't even launch the game.

  • PC Steam, verified file multiple time with no issue found.
  • No new program or hardware change at all, hardware and software condition is exactly the same as before.
  • Not a spec issue since my spec is superior to recommended spec (i5 13600K, 1080ti, Ram16GB, 1TB M.2 SSD, Win 11)

My hardware is much better than the recommended spec, I have tried to launch other high-end game without any issue. Please help

  • Crash Log per below:

LoginId:7b5562004f91639aafc6c7af4d7dd3b0
EpicAccountId:9af8cd97129c40bba8025d58a321ffdf

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

ProjectCoral_Win64_Shipping!TSet<FString,DefaultKeyFuncs<FString,0>,FDefaultSetAllocator>::FindId()
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::RestoreSaveList() [D:\BuildAgent\work\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:703]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::Initialize() [D:\BuildAgent\work\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:73]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::AddAndInitializeSubsystem()
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::Initialize()
ProjectCoral_Win64_Shipping!UC_GameInstance::Init() [D:\BuildAgent\work\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameInstance.cpp:31]
ProjectCoral_Win64_Shipping!UGameEngine::Init()
ProjectCoral_Win64_Shipping!FEngineLoop::Init()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

sick hollow
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up <@&909661844698972160>

sick hollow
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@tawny schooner Please help reporting this

sick hollow
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<@&909661844698972160> <@&623110459301560330> <@&855393972159643658> No one looking into this issue.

minor coral
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Please tag moderators for server related issues only. Moderators are not developers and cannot assist with fixing bugs and crashes. Additionally the team does not work on weekends, so we appreciate your patience on the issue.

torpid venture
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Have you tried uninstalling it and reinstalling it?

sick hollow
tawny schooner
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Hello @sick hollow. I'm here, I'm here! wavestatic thank you for reaching out to us!

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I will be checking on this with our teams and get back to you again. Please hang on for a moment 🙇‍♀️

tawny schooner
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Hi @sick hollow. We need some additional info. When you open the game, can it load to the menu but instantly crash, or it can't load at all? Can you share a video of you opening the game so we can determine which part that causing it? 🙂

ancient sapphire
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I had this happen to me as well today; last played 2 days ago and have almost 40 hours no issues. I am on steam as well. In regards to the questions you are asking the original poster, for me it loads the menu, I can click on my save game but it crashes when loading the save. When it tried to load a back up it crashed again. I haven't tried again since.

sick hollow
tawny schooner
tawny schooner
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Hello @sick hollow. Can you send us your save file so our team can take a closer look? You can access it under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames and send it here 🙂

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Save file is the one with "DailySave_(number).sav" you can send it all to us 🙂

sick hollow
tawny schooner
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Thank you so much! I will forward this to our devs Peanut_ImOkay_Emoji

oak summit
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Hello, I'm also experiencing a crash but specifically when loading the game and even more specifically when there's another app (like windows explorer or chrome) on top of it. It happens 100% of the time. It is not that annoying as I don't lose any progress but this extra info might help other crash at launch/load debugging. Here's a video, you have to wait a bit to see the crash while file explorer is showing (sorry for the shaking):

tawny schooner
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Thank you for sending it to us! I will forward this to our teams for checking! 🙌

jade marsh
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Been playing since early access, not having problem until yesterday, the game stuck when loading Humble games logo, and then crash, it happen after Hotfix v1.0 - 338, even after Hotfix v1.0 - 945, it still stuck

Screenshot_2024-02-22_131755.png Screenshot_2024-02-22_131945.png
hybrid bolt
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It's unbelievable the amount of crashes and issues in this game!!!! For God's sake! Since January they haven't fixed the crash of the autumn event in the Game Pass version. While they fixed it in the others. Tired of waiting, I followed the step-by-step from Reddit to proceed. And now when I start the game it's giving a fatal error!!!!!

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@tawny schooner

tawny schooner
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Hi @sick hollow @oak summit. May I ask you to zip all of your SavedGames folder and send it to us? This will help the teams solve the issue. Thanks in advance! 😊

tawny schooner
# jade marsh Been playing since early access, not having problem until yesterday, the game st...

Hi! Can you please send us the crash log you’ve encountered along with your save file?

You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here.
As for the save file, you can access it on the Saved folder too, but in the SavedGames. You can zip all of it and send it to us here.

Thanks! 🙂

tawny schooner