crash while opening

[tall willow]

I play on PC. Steam platform. I opened the game and it crashed every time I try to open it. I try to restart my computer but it still crashes. So today I can’t play it. 😭 It’s just happened today. Yesterday I can play it normally.

[rotund prism]

Hello @tall willow. Thank you for reporting the issue. I'm here to help you solve this so you can play again!

Have you tried to verify integrity of game files? You can do that by clicking properties on the Steam library and then clicking Installed Files 🙂

I noticed you've got a crash log after the crash occurred. Can you please copy-paste and send it here? You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

Also, can you share your device’s specifications details (CPU, GPU, RAM, HDD/SSD, etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/ 🙂

Thanks!

[tall willow]

I tried to do it and it become like this.

[tall willow]

You mean this one right?

[rotund prism]

If you try to verify the second time, are all the files successfully validated? 😮

Can you tell me if you are installing any new programs that may interfere with Steam? 😮

[tall willow]

I tried it for fourth time and it still failed.

[tall willow]

No

[rotund prism]

Hello @tall willow. I'm sorry for the late response 🙇‍♀️
I will be checking on this with our teams and get back to you again! 👍

[tall willow]

Okay. Thank you!