Unreal crash opening the game | Stairway Games | Page 1

cyan fractal Jan 25, 2024, 4:08 PM

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I was missing my farm, and decided to play cause I don't play since before Christmas, and the game crashes opening :/

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`LoginId:a8739847401993ddd1d921b126e72dbf
EpicAccountId:2aad971b3f8b4964927f602ba2130fbc

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

ProjectCoral_Win64_Shipping!TSet<FString,DefaultKeyFuncs<FString,0>,FDefaultSetAllocator>::FindId()
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::RestoreSaveList() [D:\BuildAgent\work\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:703]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::Initialize() [D:\BuildAgent\work\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:73]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::AddAndInitializeSubsystem()
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::Initialize()
ProjectCoral_Win64_Shipping!UC_GameInstance::Init() [D:\BuildAgent\work\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameInstance.cpp:31]
ProjectCoral_Win64_Shipping!UGameEngine::Init()
ProjectCoral_Win64_Shipping!FEngineLoop::Init()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll`

primal shore Jan 26, 2024, 12:18 AM

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Hello @cyan fractal. Thank you for reaching out to us about the crash. Have you tried to verify integrity of game files? You can do that by clicking properties on the Steam library and then clicking Installed Files 🙂

cyan fractal Jan 26, 2024, 3:42 PM

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Hi, Dinda, I verified and it's okay

cyan fractal Jan 29, 2024, 3:41 PM

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I uninstalled and installed again and the same thing appears 😦

primal shore Feb 1, 2024, 10:20 AM

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Hello @cyan fractal. I'm sorry for the late reply 🙇‍♀️

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Can you send us your save file so our team can take a closer look? You can access it under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames and send it here 🙂

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Save file is the one with "DailySave_(number).sav" you can send it all to us 🙂

cyan fractal Feb 1, 2024, 7:17 PM

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Okay

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📎 DailySave_0_pre111.sav

primal shore Feb 6, 2024, 11:22 AM

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Thank you! We will inform our teams about this 😊

cyan fractal Feb 21, 2024, 10:05 PM

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`Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

ProjectCoral_Win64_Shipping!TSet<FString,DefaultKeyFuncs<FString,0>,FDefaultSetAllocator>::FindId() [d:\denny-ue4\engine\source\runtime\core\public\containers\set.h:780]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::RestoreSaveList() [E:\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:715]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::Initialize() [E:\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:79]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::AddAndInitializeSubsystem() [d:\denny-ue4\engine\source\runtime\engine\private\subsystems\subsystemcollection.cpp:210]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::Initialize() [d:\denny-ue4\engine\source\runtime\engine\private\subsystems\subsystemcollection.cpp:132]
ProjectCoral_Win64_Shipping!UC_GameInstance::Init() [E:\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameInstance.cpp:31]
ProjectCoral_Win64_Shipping!UGameEngine::Init() [d:\denny-ue4\engine\source\runtime\engine\private\gameengine.cpp:1100]
ProjectCoral_Win64_Shipping!FEngineLoop::Init() [d:\denny-ue4\engine\source\runtime\launch\private\launchengineloop.cpp:4020]
ProjectCoral_Win64_Shipping!GuardedMain() [d:\denny-ue4\engine\source\runtime\launch\private\launch.cpp:160]
ProjectCoral_Win64_Shipping!GuardedMainWrapper() [d:\denny-ue4\engine\source\runtime\launch\private\windows\launchwindows.cpp:137]
ProjectCoral_Win64_Shipping!LaunchWindowsStartup() [d:\denny-ue4\engine\source\runtime\launch\private\windows\launchwindows.cpp:273]
ProjectCoral_Win64_Shipping!WinMain() [d:\denny-ue4\engine\source\runtime\launch\private\windows\launchwindows.cpp:320]
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll`

cyan fractal Feb 21, 2024, 11:18 PM

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The errors continue, unfortunately. But I guess are other ones.

primal shore Mar 1, 2024, 4:39 AM

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Hi @cyan fractal. May I ask you to zip all of your SavedGames folder and send it to us? This will help the teams solve the issue. Thanks in advance! 😊

primal shore Mar 1, 2024, 7:11 AM

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Hi @cyan fractal. Hi everyone. After analyzing the issue, there's a possibility that your save file is corrupted. But don't worry! The game will scan your backups so you don't lose your save file forever. Every time you open the game, it will scan 1 of your save file/backup, so you have to keep opening the game until it can find the file that's not corrupted. I'm really sorry about this issue and please let us know again 🙇‍♀️

cyan fractal Mar 4, 2024, 3:00 AM

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primal shore Hi <@413887981972357121>. May I ask you to zip all of your SavedGames folder and...

Here, Dinda, hope it helps ❤️

📎 SaveGames.zip

cyan fractal Mar 5, 2024, 3:46 AM

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Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

0x00007ff7bca454ca ProjectCoral-Win64-Shipping.exe!TSet<FString,DefaultKeyFuncs<FString,0>,FDefaultSetAllocator>::FindId() []
0x00007ff7bd644b76 ProjectCoral-Win64-Shipping.exe!UC_SaveSubsystem::RestoreSaveList() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:715]
0x00007ff7bd630efe ProjectCoral-Win64-Shipping.exe!UC_SaveSubsystem::Initialize() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:79]
0x00007ff7bfa98c2e ProjectCoral-Win64-Shipping.exe!FSubsystemCollectionBase::AddAndInitializeSubsystem() []
0x00007ff7bfaa29d0 ProjectCoral-Win64-Shipping.exe!FSubsystemCollectionBase::Initialize() []
0x00007ff7bd15440c ProjectCoral-Win64-Shipping.exe!UC_GameInstance::Init() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameInstance.cpp:31]
0x00007ff7bf6c3bc3 ProjectCoral-Win64-Shipping.exe!UGameEngine::Init() []
0x00007ff7bc7eb78c ProjectCoral-Win64-Shipping.exe!FEngineLoop::Init() []
0x00007ff7bc7f2e4d ProjectCoral-Win64-Shipping.exe!GuardedMain() []
0x00007ff7bc7f2f8a ProjectCoral-Win64-Shipping.exe!GuardedMainWrapper() []
0x00007ff7bc7f46d4 ProjectCoral-Win64-Shipping.exe!LaunchWindowsStartup() []
0x00007ff7bc7fd314 ProjectCoral-Win64-Shipping.exe!WinMain() []
0x00007ff7c05f65ee ProjectCoral-Win64-Shipping.exe!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
0x00007ffabdcf7344 KERNEL32.DLL!UnknownFunction []
0x00007ffabf4226b1 ntdll.dll!UnknownFunction []

#

LoginId:a8739847401993ddd1d921b126e72dbf
EpicAccountId:2aad971b3f8b4964927f602ba2130fbc

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

ProjectCoral_Win64_Shipping!TSet<FString,DefaultKeyFuncs<FString,0>,FDefaultSetAllocator>::FindId()
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::RestoreSaveList() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:715]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::Initialize() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:79]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::AddAndInitializeSubsystem()
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::Initialize()
ProjectCoral_Win64_Shipping!UC_GameInstance::Init() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameInstance.cpp:31]
ProjectCoral_Win64_Shipping!UGameEngine::Init()
ProjectCoral_Win64_Shipping!FEngineLoop::Init()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

primal shore Mar 6, 2024, 1:06 PM

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cyan fractal Here, Dinda, hope it helps ❤️

Thank you for sending it to us! 😊

primal shore Mar 6, 2024, 1:07 PM

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primal shore Hi <@413887981972357121>. Hi everyone. After analyzing the issue, there's a poss...

Also, can you try to reopen the game over and over again until the game can load the backups successfully? @cyan fractal 🙂

cyan fractal Mar 6, 2024, 2:55 PM

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I'm trying

cyan fractal Mar 7, 2024, 3:10 AM

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Dinda, I guess it's impossible cause all the times, it happens almost the same thing... The game load until that epilepsy (?) warning then it's black and crashes. Sometimes doesn't even load until that warning... 😦

primal shore Mar 7, 2024, 5:02 AM

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cyan fractal Dinda, I guess it's impossible cause all the times, it happens almost the same t...

Can you tell me how many times have you tried opening the game? 😮

cyan fractal Mar 7, 2024, 5:11 AM

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More than 30

primal shore Mar 7, 2024, 9:41 AM

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I see. I will inform this back to the teams 🙇‍♀️

primal shore Mar 7, 2024, 10:08 AM

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Hi @cyan fractal. Good news! Our teams have found another way for you to open the game 🙂

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First you need to turn off your SteamCloud, then go to the SaveGames folder and delete this file 🙂

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And then try open the game, if you can open the game successfully, close the game again then turn on the SteamCloud 🙂

cyan fractal Mar 8, 2024, 9:32 PM

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I'll try, Dinda Butter_Saranghae_Emoji

cyan fractal Mar 9, 2024, 1:23 PM

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Dinda, the game opened when I turned off the SteamCloud, but when I turned on again, it crashed 😦

primal shore Mar 14, 2024, 8:21 AM

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cyan fractal Dinda, the game opened when I turned off the SteamCloud, but when I turned on ag...

Hi! Can you go back to the folder to see if the CorruptedSaveList.sav is still there? 😮

cyan fractal Mar 15, 2024, 3:34 AM

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The file was recreated after the crash, Dinda...

primal shore Mar 15, 2024, 3:44 AM

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When you open the game and the Steam Cloud is turned off, have to tried opening your save file too then closed it again and turning on the Steam Cloud again? 😮

cyan fractal Mar 15, 2024, 3:03 PM

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I didn't, I'll try later, Dinda

cyan fractal Mar 17, 2024, 1:08 AM

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LoginId:a8739847401993ddd1d921b126e72dbf
EpicAccountId:2aad971b3f8b4964927f602ba2130fbc

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000114

ProjectCoral_Win64_Shipping!TMulticastDelegateBase<FDefaultDelegateUserPolicy>::CompactInvocationList()
ProjectCoral_Win64_Shipping!AC_OfferingBaseActor::BeginPlay() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\World\Actors\Placeables\C_OfferingBaseActor.cpp:19]
ProjectCoral_Win64_Shipping!AActor::DispatchBeginPlay()
ProjectCoral_Win64_Shipping!ULevel::RouteActorInitialize()
ProjectCoral_Win64_Shipping!UWorld::AddToWorld()
ProjectCoral_Win64_Shipping!ULevelStreaming::UpdateStreamingState()
ProjectCoral_Win64_Shipping!UWorld::UpdateLevelStreaming()
ProjectCoral_Win64_Shipping!UWorld::FlushLevelStreaming()
ProjectCoral_Win64_Shipping!UGameEngine::PreExit()
ProjectCoral_Win64_Shipping!FEngineLoop::Exit()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

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Dinda, this ocurred after I played a bit without the cloud save

cyan fractal Mar 17, 2024, 1:58 AM

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And the errors continue, Dinda. Even doing what you said 😦

primal shore Mar 19, 2024, 6:55 AM

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cyan fractal And the errors continue, Dinda. Even doing what you said 😦

Oh no.. I'm so sorry about this! I will relay this info back to the teams 🙇‍♀️

primal shore Mar 19, 2024, 6:56 AM

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cyan fractal LoginId:a8739847401993ddd1d921b126e72dbf EpicAccountId:2aad971b3f8b4964927f602ba...

Can you tell me is the crash log appears right after you're successfully load the file, or before? 😮

cyan fractal Mar 19, 2024, 3:07 PM

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After, cloud off

primal shore Mar 20, 2024, 5:29 AM

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I see. I will notify the teams about this right away Duck_Saluting_Emoji

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Hi @cyan fractal. Can you try turning off your Steam Cloud again and play for one day full, then turning it on the cloud again? When you turn on the cloud, there will be an option to download or upload. You can choose the "upload" option.

There's a possibility it hasn't successfully synced between your folder and Steam Cloud; that's why the CorruptedSaveList.sav is still there whenever you turn on your cloud 🙂

cyan fractal Mar 20, 2024, 3:56 PM

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Right, Dinda, I'll try again

cyan fractal Mar 20, 2024, 4:11 PM

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LoginId:a8739847401993ddd1d921b126e72dbf
EpicAccountId:2aad971b3f8b4964927f602ba2130fbc

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

ProjectCoral_Win64_Shipping!TSet<FString,DefaultKeyFuncs<FString,0>,FDefaultSetAllocator>::FindId()
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::RestoreSaveList() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:715]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::Initialize() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:79]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::AddAndInitializeSubsystem()
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::Initialize()
ProjectCoral_Win64_Shipping!UC_GameInstance::Init() [E:\TC\98e29a195cc56ee7\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameInstance.cpp:31]
ProjectCoral_Win64_Shipping!UGameEngine::Init()
ProjectCoral_Win64_Shipping!FEngineLoop::Init()
ProjectCoral_Win64_Shipping!GuardedMain()
ProjectCoral_Win64_Shipping!GuardedMainWrapper()
ProjectCoral_Win64_Shipping!LaunchWindowsStartup()
ProjectCoral_Win64_Shipping!WinMain()
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

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Dinda, I turned off the Steam Cloud to play and occurred this

primal shore Mar 20, 2024, 9:38 PM

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Alright. Thanks for trying! It seems the crash is still persistent 🙁

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Do you mind sharing a video recording of you deleting the CorruptedSaveList.sav and opening the game until you get the crash again? 🙇‍♀️

cyan fractal Mar 21, 2024, 9:20 PM

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primal shore Hi <@413887981972357121>. Can you try turning off your Steam Cloud again and pla...

That option doesn't appear to me, Dinda 😦

cyan fractal Mar 22, 2024, 9:31 PM

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primal shore Do you mind sharing a video recording of you deleting the CorruptedSaveList.sav ...

I don't know how to record, Dinda

primal shore Mar 26, 2024, 1:46 AM

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cyan fractal I don't know how to record, Dinda

Hi! I’m sorry for not getting back to you sooner. You can try manually recording with your phone or using an app called "Bandicam" or quicki.com 🙂

cyan fractal Mar 26, 2024, 12:05 PM

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I'll do it ASAP, Dinda, thank you

cyan fractal Mar 28, 2024, 2:46 PM

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Dinda, I just downloaded Bandicam, to record what you said and the game opened?! : Llama_Lmao_Emoji

hollow oxide Mar 29, 2024, 5:15 PM

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hello, i recently wiped my pc and when trying to play coral island it crashes before getting to main option screen

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LoginId:98c645214a5081d6c4da378974f7de87
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHIReadSurfaceFloatData()
ProjectCoral_Win64_Shipping!FDynamicRHI::RHIReadSurfaceFloatData_RenderThread()
ProjectCoral_Win64_Shipping!ComputeSingleAverageBrightnessFromCubemap()
ProjectCoral_Win64_Shipping!ComputeAverageBrightness()
ProjectCoral_Win64_Shipping!FScene::DisableSkyLight()
ProjectCoral_Win64_Shipping!TRDGLambdaPass<FGenerateSkyLightVisibilityRaysCS::FParameters,<lambda_670478a2d7b6d4eb6d567893b1706c05> >::ExecuteImpl()
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit()
ProjectCoral_Win64_Shipping!RenderingThreadMain()
ProjectCoral_Win64_Shipping!FRenderingThread::Run()
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run()

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here is the crash report from it

hollow oxide Mar 29, 2024, 6:06 PM

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im on the steam version of the game

cyan fractal Apr 4, 2024, 1:28 AM

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Hi, Obsidian, I guess it's good to you to create your report to let it easier to Dinda and other mods to answer you

primal shore Apr 26, 2024, 3:37 AM

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cyan fractal Dinda, I just downloaded Bandicam, to record what you said and the game opened?!...

Hi! I'm really sorry for the late response 🙇‍♀️ so is the game magically working again now? 😂

primal shore Apr 26, 2024, 3:38 AM

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hollow oxide LoginId:98c645214a5081d6c4da378974f7de87 EpicAccountId: LowLevelFatalError [Fil...

Hi! May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD, etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/ 🙂

Tech Guided

How to Check Your PC Specs in Windows

Follow this step-by-step guide to quickly check your computer's specs in Windows. Find out what CPU, GPU, motherboard, & RAM your PC has.

cyan fractal Apr 26, 2024, 7:34 AM

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primal shore Hi! I'm really sorry for the late response 🙇‍♀️ so is the game *magically* wor...

Yes, Dinda! And thank you for everything Llama_Saranghae_Emoji Butter_Saranghae_Emoji

hollow oxide Apr 27, 2024, 8:58 PM

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primal shore Hi! May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD, ...

sorry, i learned the issue was a hardware one and have since fixed it using a de-clocking software

#Unreal crash opening the game