going to bed deleted my game?! | Stairway Games | Page 1

brisk thistle Dec 28, 2023, 6:17 AM

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Year 2 fall not sure the day. I went to bed after doing a boat load of things and it crashed. As it has in the past. But this time it deleted my GAME! MY SAVE IS GONE! THE WHOLE SAVE! This is xbox series s. Help!

analog egret Dec 28, 2023, 8:52 AM

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Hi! We genuinely understand and acknowledge your frustration. The devs has been informed about the issue and we're still investigating this issue. When we get back to the office, we will be working on it more. Thank you 🙇‍♀️ 🙇‍♀️ 🙇‍♀️

analog egret Jan 15, 2024, 8:36 AM

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Hi @brisk thistle. We've released a new hotfix for the Xbox Series a few days ago. You should get a prompt to load your backup save file if you experience missing save file previously. Please note as the file is from your backup, you may lose a few days when opening it. Feel free to poke me if you have questions about this. Thank you for your patience! 🙇‍♀️

brisk thistle Jan 15, 2024, 10:23 PM

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analog egret Hi <@275712575864569856>. We've released a new hotfix for the Xbox Series a few ...

I see no prompt but in my files on xbox I see 12.5 mb of saved data. How do I launch that?

analog egret Jan 22, 2024, 3:37 AM

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Hello @brisk thistle. I'm sorry for the delay in responding to your latest chat. Would you mind take a screenshot of it? 😮

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Also may I ask, are you playing exclusively on Xbox Series S or cross-platform (on Xbox Series S and PC), using the same save file?

brisk thistle Jan 22, 2024, 5:02 AM

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Just xbox s.

#going to bed deleted my game?!