Xbox S crash | Stairway Games | Page 1

river vine Dec 19, 2023, 11:37 PM

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Game is constantly crashing on the Xbox losing so much progress including saved games when is it going to get fixed.

sleek jay Dec 20, 2023, 12:34 AM

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Hi @river vine. We apologize for the inconvenience and thank you for the report 🙇‍♀️
Can you please elaborate in the problem you're having? 🙂

river vine Dec 20, 2023, 12:39 AM

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My game constantly crashes 30 mins into the game and I have to always start over.

buoyant urchin Dec 20, 2023, 12:49 AM

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Mine too it’ll be random crashes out of no where would it be possible to get an auto/quick save soon?

sleek jay Dec 20, 2023, 12:53 AM

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Can you please describe what you were doing in-game just before the crash occurred? 🙂

tough zodiac Dec 20, 2023, 6:01 AM

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@sleek jay it seems to happen when you go into inventory/relationship menu (the split second between button press and menu open, it locks and crashes). Cutscenes will cause a crash. End of day, game will state saving game then crash and close out, leaving you with an incomplete save and having to redo the day. Festival days have a chance to crash on mini game or event completion.

I do have a soft work around that kinda works but I don't count on it. But simply at the beginning of each day (if the game actually saves) I quit to menu and reload. I've noticed I can get I reasonable day in without crashing, provided I'm not doing too much of anything and finish my day by 6 or 7pm. Seems like the bigger the day, the more likely it'll crash at save. Festival days are the worst. I've found if I want to make it through a Festival day, I can't do anything (farm/ranch) pre or post Festival, also while having to sacrifice by doing only a portion of the mini games at the festival, sometimes not even completing the festival.

Memory leak somewhere?

buoyant urchin Dec 21, 2023, 10:29 PM

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@sleek jay for me it’s when I’m cleaning the ocean I made it to the kingdom when it crashed also donating but other times it’ll just be when I’m running around doing the daily tasks

quaint geyser Dec 21, 2023, 10:55 PM

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For me it's when I've played for more than 2-3 days, it has a high chance to crash on a cutscene, going into the museum, opening the map, stay too long underwater, etc.

sleek jay Dec 22, 2023, 12:17 AM

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Hi everyone. I’m pleased to inform you that our teams has fixed the constant crash issue on Xbox S. Please check out the new hotfix for updates and improvements: #📋coral-changelist message

Thank you for your understanding and patience! 😊

buoyant urchin Dec 22, 2023, 12:20 AM

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Thanks @sleek jay

#Xbox S crash