random freeze and crash | Stairway Games | Page 1

sterile knoll Dec 12, 2023, 5:24 AM

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I've had my game completely freeze 3 times now, back to back when I tried to play. I was able to complete one in day game between the first and second crash, but the third was only a few minutes into the day I had to repeat. It completely freezes my laptop, I've had to force shut it down each time.

glad canyon Dec 12, 2023, 6:28 AM

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Hi @sterile knoll. Thank you for the report. May I ask which platform you’re currently playing (Steam PC/Xbox PC)? 🙂

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May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/ 🙂

Tech Guided

How to Check Your PC Specs in Windows

In this easy-to-follow guide, we'll walk you step-by-step through how to quickly check your computer's specs so that you can get the information you need. We'll show you how to check what CPU, GPU, motherboard, and RAM you have in your computer.

sterile knoll Dec 12, 2023, 6:29 AM

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I'm on PC. Gpu 3070 cpu is an i9. It's an msi katana 15, brand new

glad canyon Dec 12, 2023, 6:58 AM

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Are you using HDD or SSD? 🙂

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May I also ask what is your quality preset in the game? You can check it on the setting 🙂

sterile knoll Dec 12, 2023, 6:49 PM

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Its a 4TB SSD. And apologies, my cpu is an Intel core i7 not an i9. Quality preset is on ultra

glad canyon Dec 13, 2023, 1:54 AM

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I see. If you lower your quality preset to low/medium, does the freeze still persist? 🙂

#random freeze and crash