constant crashes entering museum/major cutscenes | Stairway Games | Page 1

cobalt siren Dec 7, 2023, 4:18 AM

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Any time I enter the museum or come into contact with a major cutscene (i.e. when karen first appears) my game completely crashes. (Crash rate is 100%. I can’t get past this, I have tried 4 times.)

All my specs are higher than the recommended specs for Coral island so unlikely that it’s the problem.

Playing on PC through Steam

Game version is v1 - 184

granite compass Dec 11, 2023, 1:11 AM

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Hi @cobalt siren. We apologize for the inconvenience and thank you for the report 🙇‍♀️

May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/ 🙂

Tech Guided

How to Check Your PC Specs in Windows

In this easy-to-follow guide, we'll walk you step-by-step through how to quickly check your computer's specs so that you can get the information you need. We'll show you how to check what CPU, GPU, motherboard, and RAM you have in your computer.

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May I also ask what is your quality preset in the game? You can check it on the setting 🙂

cobalt siren Dec 11, 2023, 1:12 AM

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Sure thing! Just give me a bit to pull it up!

cobalt siren Dec 11, 2023, 2:19 AM

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granite compass Dec 11, 2023, 7:33 AM

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Thank you for sending us the specs. May I also ask what is your quality preset in the game? You can check it on the setting 🙂

cobalt siren Dec 12, 2023, 1:26 AM

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Oh yes! I just had it on ultra, then high, then I changed it to normal and it still did yhe crashes :(

granite compass Dec 12, 2023, 7:22 AM

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I see. Do you received any crash log after it happened? Can you please send it here? 🙂

#constant crashes entering museum/major cutscenes