CONTSTANT CRASHING!

[west onyx]

All day today (Game Pass PC) my game has been crashing at different times, doing different activities! I checked my task manager whilst my screen was frozen for the 10th time and saw that for some reason it was running my memory insanely high!!!

[west onyx]

I have updated all drivers, cleaned out the computer. I have also dropped all my display settings within game to see if this changes anything and it just seems to get worse!

It is now Fall day 1 second year and i cant even walk towards Sams without it crashing 😦

[west onyx]

i thought that i was going well for the day as i loaded up got half way through the in game day and nope crashed again!!!

[peak turret]

Hi @west onyx. We apologize for the inconvenience and thank you for the report. May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/ 🙂

[humble jasper]

You guys need to call someone in to fix all these issues. Working on it internally doesn't seem to be cutting it. Gotta be somebody you guys can work with that can help

[lament leaf]

I have the same problem. The game seems to eat all my RAM as well.

[urban meteor]

It's August 2024 and this RAM-eating issue is still present.
The game runs smoothly on my setup (Intel i9 13900kf, 32 GB RAM, NVIDIA RTX 4090 - guess my specs are not a problem), till it crashes while using ~ 30GB RAM.
I've got close to 200 h in this game, but it's been present since "day one" (a few patches ago).
I like Coral Island, but the game constantly crashing makes me wanna uninstall tbh...

[peak turret]

Hi! Are you playing on Xbox Game Pass too or Steam PC? 😮

[urban meteor]

I'm playing on Steam on both of my PCs (crashes happen on both of them, specs are:

• as listed above
• Ryzon 5900, NVIDIA RTX 3080 ti

Both are playing on the Steam version.

Ps: My wife plays on PS5, works like a charm!

Pps: We still think it's a great game! Keep up the good work😊

Edit: Using auto-harvesters on PS5 now causes the game to stutter, lag very aggressively and sometimes crash, too.

[peak turret]

Thank you for the answer and your kind words 😊 when you had the crash, did the crash log window pop up after that? 😮

If it did, can you share the logs with us? You can access the crash log by copy-paste this file path into your Windows Explorer: %localappdata%\ProjectCoral\Saved\Crashes then filter the date to the recent one, and send the .xml file here 🙂

[urban meteor]

I've experienced different kinds (if you can say so, I'm no IT-expert ).

1. Game stutters and freezes a few sec after. Blocks out my main monitor (even win+D or a windows mover-prompt via Stream Deck can't get me back to desktop, only ALT+F4 -mashing till it dies helps.
2. Game stutters and closes (usually with a little freeze beforhand), followed by a failure pop-up like "DirectX failed to operate" (or something like this. I'll screenshot it, when it happens again). This one will usually let me access desktop, but will f***-up my Steam client (restarting Steam solves the mess).
3. Game freezes instantly, only to be closed by a windows shutdown and reboot. On rare occasions task manager let's me kill the process without rebooting windows, but it's just ~10% chance.

I've got 3 logs on this PC. I'll send them to you

[dire dagger]

I experienced the same thing. Now it happens with any activity. I also verify the integrity of the file as you recommended here. the game just freezes after a while, then a black screen and it either says unreal engine has stopped working or i have to hard shutdown my computer because nothing works.

Reproduction Steps Launching the Game, playing for a while
**Repro Rate **Every time
Game Platform Steam
Game Version v1.1-1226
Input Mode Keyboard and Mouse
PC and GPU specs 12th Gen Intel(R) Core(TM) i5-12450HX 2.40 GHz, 16GB ram

[peak turret]

Hi hi! I'm sorry for my late reply. But thank you so much for sharing this info. I'll check the logs that you sent to me! 🙇‍♀️

[peak turret]

Hello! So sorry for not replying to you sooner. But can you tell me if the issue still happens in your game? 😮

[dire dagger]

Hello, not so much these days, I already solved it in this report 😊 https://discord.com/channels/623097219628662784/1282671391639994378

[peak turret]

Ah, thanks for letting me know. I'm so glad one of our team has helped you with this issue! please don't hesitate to contact us if you encounter any more problems!

[mossy olive]

@peak turret This crashing happens even on game pass xbox one. I haven't been able to play for months. I believe it is the cloud gaming. It always says it can't save because cloud gaming got disconnected.

[peak turret]

Hi hi! Coral Island is only available officially on Xbox Series X|S, so our support may be limited in addressing specific issues related to the platform you were using. However, we will do our best to investigate similar crash reports and hopefully find a solution soon. Thank you for your understanding! 🙇‍♀️

[quiet owl]

Hello, I encountered this problem and don't know what I should do.

[peak turret]

Can you tell me what you were doing before? Can you also share the crash log with us? 😮

You can access the crash log by copy-paste this file path into your Windows Explorer: %localappdata%\ProjectCoral\Saved\Crashes then filter the date to the recent one, and send the .xml file here!

[quiet owl]

There are many actions that can cause this to happen, such as using the warp or entering an event. of the game, whether it is a special event for each character or monthly event Or when saving the game, it can happen as well.

[quiet owl]

If it happens again I will send it to you first.

I forgot to mention that each time the notification page pops up the details are not the same each time.

[mossy olive]

I keep getting the same. I can't play at all and I just bought the game because I can't play on xbox. 🙄

[peak turret]

Do you remember what you were doing just before the crash happened? 😮

[peak turret]

Alright! Please do let us know by then

[peak turret]

Hi! Did you change your platform? 😮

[quiet owl]

Should this happen, I was entering a teleport from an undersea city. Come back to my farm.

[quiet owl]

You mean this file?

[peak turret]

Yes, this is the file. Thank you and I'll check on it

[quiet owl]

Please I replayed it so many times.

[peak turret]

If you try doing this again, does the issue persist? 😮

[quiet owl]

I just use teleport. I was able to fall off.

[peak turret]

Can you share a video showcasing the issue so we can recreate it on our end? 😮

[quiet owl]

I'll record the screen and try warping.

[quiet owl]

fOR THIS TIME T^T

[quiet owl]

It happened again This time I just cut the grass in front of my house.

[peak turret]

Really appreciate you for sending the video and crash log with us!

Can you also attach your save file here so we can take a look? @quiet owl

You can copy-paste this file path into your Windows Explorer: %localappdata%\ProjectCoral\Saved\SaveGames. It's the DailySave.sav file

[mossy olive]

yeah. got it on steam. getting that popup when I try to start the game. It will go through the main stuff, but won't get to the title page.

[peak turret]

I'm so sorry you won't be able to open the game! 🙇‍♀️
Can you share some of the data to help us identify the issue:

• Can you share your device’s specifications details (CPU, GPU, RAM, HDD/SSD, etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/
• Can you share the crash log with us? You can access the crash log by copy-paste this file path into your Windows Explorer: %localappdata%\ProjectCoral\Saved\Crashes then filter the date to the recent one, and send the .xml file here!

[peak turret]

Thanks for sending the file. Our teams will be checking on this!

[mossy olive]

Sorry for the late reply.

The Unreal Engine thing is the one that pops up. It is always after the photosensitivity warning

[peak turret]

I see. Thanks for sending these! Can you also let me know your GPU specs? 😮

[mossy olive]

Not sure how to do that.

[peak turret]

It's on the link I sent you above. Here's the screenshot of how to do it! 😉

[mossy olive]

I will get it to you tomorrow.

[peak turret]

All good, please take your time!

[mossy olive]

Here it is