Crash during Save

[tall marlin]

My game crashed at roughly 3AM. It’s crashed frequently, so I just went about my day and went and made some food. And when I came back my saved game was gone? I have OVER 45 HOURS in that one save, and I had JUST completed the ocean. It crashed while it was doing the “Saving” animation while I was sleeping. I’m on Xbox Series S, and I’ve handled crash after crash, and just kept playing. But after this I honestly do not know if I want to start all the way over. It’s not in the cloud, it’s not on my Xbox. I’m DEVASTATED.

[radiant siren]

Hi @tall marlin. We apologize for the inconvenience and thank you for the report 🙇‍♀️

Does your save file still exist but your game date rolled back to your previous day, or does your save file completely disappear from the game?

[tall marlin]

My save file is completely gone! Even from the cloud.

[radiant siren]

Do you remember what activities you were doing before the crash happens? 🙂

[tall marlin]

I had just finished healing the tree in the merfolk kingdom. I went up to the diving spot, fast traveled back to the farm, and was laying down to sleep. As the saving icon came up the game crashed and the save disappeared.

[radiant siren]

Thank you for the info. I will check this issue with the teams 😉

[radiant siren]

Hi @tall marlin. We need additional details in resolving this matter. Could we ask you a few questions about the issue you encountered? It will be really helpful for us to determine the problem! 🙂

• Can you please describe your in-game day activities in details before the crash occurred?
• Can you tell us your game speed setting?
• How long have you played the game before this issue occurred (minutes/hours)?
• Can you tell us your in-game day, season, and year when this issue occurred?

Thank you 😊

[tall marlin]

I had just healed the tree in merkingdom.

Game speed was set to 100%. (Didn't know there WAS a lower setting at the time.)

I had almost 50-60 hours in that one save.

I don't remember the day, but it was winter and year 1. I was at 9 hearts with Mark. I had the Giants quest done! I was only at town level D.

[radiant siren]

Thank you for the information. For the third question, I mean how long have you played on that day before the crash happens? Apologize if there's any miss-typing from us 🙇‍♀️

[tall marlin]

AH! It was a full day! I started at 6:00 and I was laying down right at the threshold for passing out at 1 I believe!

[radiant siren]

I see thank you, may I also ask how many hours have you spent real time playing the game before it crashed? 🙂

[tall marlin]

I think it was about 2 hours? Maybe 3 for that day? I can't remember.

[radiant siren]

No problem, thank you so much for trying to remember 😉

[tall marlin]

You're welcome! Thank you for your time!

[radiant siren]

🙇‍♀️

[torn spear]

The same thing happened to me, the problem is that it's been the 4th of summer for 3 days now and I can't play anymore! my crops don't grow and I'm not making any progress, I've tried to go through the day without doing ND, I've tried uninstalling and installing the game, I've tried everything I've seen here and in some forums it's so frustrating! 😦 I recorded it with my cell phone because the Xbox cuts the video when it goes to the home screen.

[tall marlin]

What are you doing that day? Anyway you can just wake up, and immediately go back to bed to try and skip it?

[torn spear]

I tried to do this and the game closes the same way, on the day in question I had gone to the caves to get some bronze stones, the other time I just spoke to the NPC and went to sleep and again the game closed. I managed to skip a day by putting the option "I'm stuck" Now I'm on day 7 for the 3rd time, I just collected some crops, milk, wool and eggs, when I was going to the chest to put the items to sell the game closed again x.x

[tall marlin]

What console are you on?

[torn spear]

X box series S

[tall marlin]

I didn't really have any issues during summer.

[torn spear]

what's worse is that these errors extend back to the winter of year 1! I just ignored it because it wasn't something that bothered me that much. Now in the summer it's gotten more intense, I've given up playing for now. Another error that is driving me crazy is Mark's 10 hearts event, it's not activating at all

[tall marlin]

I'm on gamepass for PC and it's not triggering for me either! They just released an update for it. And it was supposed to fix it.

[torn spear]

It seems that with each update a new bug appears that is worse than the previous one! kkkkkkkkk

[tall marlin]

That's entirely true!

[torn spear]

[radiant siren]

Hi everyone. We've released a new hotfix for the Xbox Series a few days ago. You should get a prompt to load your backup save file if you experience missing save file previously. Please note as the file is from your backup, you may lose a few days when opening it. Feel free to poke me if you have questions about this. Thank you for your patience! 🙇‍♀️

[radiant siren]

Hi everyone. May I ask, are you playing exclusively on Xbox Series S or cross-platform (on Xbox Series S and PC), using the same save file? 🙂

[tall marlin]

I never got the other save back, but with my 2 new saves (perfectly fine so far) I cross played!

[radiant siren]

Thank you for the info. The teams are still investigating the missing save file for the people who didn't get the prompt. I will update you when we have news from the teams. Thanks 🙇‍♀️