#always crashing when trying to enter the museum

1 messages · Page 1 of 1 (latest)

silent horizon
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I keep easily crashing when I'm trying to enter the museum, it's after the pickstarter thing. Even during early access this would happen, the game wouldn't load for a long time and it would suddenly crash. Kinda annoying since this has been happening since early access so I hope this would be fixed, but I kinda get it since the museum is quite big with a lot of stuff so it needs time to load n it crashes easily. It will 100% crash if I have more than 1 other window open as I play, but other than that It'll just take forever to load. Hope y'all fix this soon 🙏

quartz ruin
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Hi. Thank you for the report. May I ask which platform you’re currently playing (Steam PC/Deck, Xbox PC/S/X, PlayStation 5)? 🙂

If you're playing on Xbox S, I’m happy to share that we have fixed the museum crash and will be included in our future releases! The timing may vary depending on the platform, stay tuned for the update. Thank you! 😉

silent horizon
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Hi, I'm on Steam PC

quartz ruin
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Do you received any crash log after it happened? Can you please send it here? 🙂

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You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

silent horizon
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hi yes i did recieve a crash log and i screenshoted it, im so sorry but i dont know how to access the crash log 😭

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hi i think i found it

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is it this ?? im not sure sorry for the inconvenience

silent horizon
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Hihi, I just wanted to let you know that I crashed again, and this time I didn't have any other windows open as I played so I'm kinda confused on why I crashed

quartz ruin
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Hi @silent horizon. I'm really sorry but unfortunately that is not a crash log 😦

Can you zip this folder and send it here? 🙂

silent horizon
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im so sorry idk if i did it right 😭

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Is it this ? 😭

quartz ruin
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No it's ok, you did great! Thank you so much Llama_Saranghae_Emoji

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We will check this out with the teams 😉