#Crash when trying to start the game - Help needed

1 messages · Page 1 of 1 (latest)

errant orchid
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Hi! Back when the Early Access started, I was able to play the game on my Lenovo T460 Laptop. Since the spring update, it crashed every time I tried to start the game, right when the stairway games logo came up.

Do I need to upgrade my Laptop? What can I do?

LowLevelFatalError [File:Unknown] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/DENNY-UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:118]
ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView_RenderThread() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:126]
ProjectCoral_Win64_Shipping!FTextureRenderTarget2DResource::InitDynamicRHI() [d:\denny-ue4\engine\source\runtime\engine\private\texturerendertarget2d.cpp:531]
ProjectCoral_Win64_Shipping!FRenderResource::InitResource() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderresource.cpp:112]
ProjectCoral_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<BeginInitResource'::2'::InitCommandName,<lambda_00a924f392ed3b0cb3c33ccca205d49f> > >::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:901]
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:601]
ProjectCoral_Win64_Shipping!RenderingThreadMain() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:373]
ProjectCoral_Win64_Shipping!FRenderingThread::Run() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:509]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

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Forgot to add that I installed the most recent version of the game via Steam.

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Specifics of my laptop: Lenovo Think Pad T460, Intel i5 CPU, 8GB RAM, 64-bit processor, Windows 10, SSD 250 GB, Intel (R) HD Graphics 520

CPU went up to 96% when the game crashed and Coral Island had 3 Tabs open according to my task manager

robust quail
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Hi. I had recently upgraded from early access to 1.0 and the game started crashing consistently and not launching. We were able to get it working by verifying the integrity of the installation. To do that, right click coral island in your list of games > click Properties… > a menu will pop up and there will be a tab on the left that says Installed Files. Click that. > Then click the button that says verify the integrity of game files.

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It’s not 100% but if any files were missed or corrupted during the upgrade, it should set it straight. I hope this help you.

errant orchid
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Thank you so much! Unfortunately it didn‘t help :c

oak glade
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Hello! Can you check if your graphic card driver is up to date? Thank you for understanding

errant orchid
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Hello 🙂 Yes, it is!

errant orchid
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Update: I upgraded my RAM to 16 GB and now it even crashes before the stairway games logo.

solemn cliff
solemn cliff
# errant orchid Forgot to add that I installed the most recent version of the game via Steam.

MINIMUM:
Requires a 64-bit processor and operating system
OS: Windows 10 64 bit
Processor: Intel i3 Processor
Memory: 6 GB RAM
Graphics: Nvidia GeForce GTX 660 2GB
DirectX: Version 10
Storage: 8 GB available space
RECOMMENDED:
Requires a 64-bit processor and operating system
OS: Windows 10 64 bit
Processor: Intel i7 Processor/Ryzen 1700+
Memory: 16 GB RAM
Graphics: Nvidia GeForce GTX960+
DirectX: Version 10
Storage: 8 GB available space

solemn cliff
errant orchid
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I seem to have all those things (correct me if I‘m wrong, I wrote them down further up this thread)

solemn cliff
errant orchid
solemn cliff
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but thats mainly if you have an paid anti virus...if your using defult one it wouldnt efftect your game

errant orchid
solemn cliff
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if you dont mind me asking are you using DirectX: Version 10?

oak glade
# errant orchid Update: I upgraded my RAM to 16 GB and now it even crashes before the stairway g...

Hi ! Based on the crash log you received, there seems to be a compatibility problem with your device's graphics card. you can try updating your graphic card before you run the game. Lowering the game's graphic setting will also help reduce the crashes from happening!

Coral Island requires a dedicated graphic card to play. When you were using dedicated graphics before and the problem occurs now, it's because we need more power with every update.

Thank you for understanding.

errant orchid
errant orchid
solemn cliff
errant orchid
errant orchid
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@oak glade @cloud zephyr I tried different starting options in steam:
-safe
-windowed
-dxlevel80
-autokonfig
-windowed -dxlevel80
-windowed -autokonfig
-dx10
-dx11
-windowed -dx10
-dx11 -32bit
-dx11 -32bit -windowed
-w 640 -h 480

and with everything I tried it crashed at the second logo.
now my question - 480p is not a lot, so it should work, why doesn’t it? seems like it might not have anything to do with my laptops power

solemn cliff
errant orchid
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ah okay! how could I reverse it? yes, it’s on my hard drive

solemn cliff
errant orchid
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ah okay.. yes, I have

solemn cliff
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Hmm I am puzzled not sure what else you can do then

errant orchid
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🥺 thanks so much though for your help!

oak glade
solemn cliff
# errant orchid 🥺 thanks so much though for your help!

Hey it's me again, I just looked into it, you will have to upgrade your laptop/ and or graphics card. As Coral Island doesn't support Integrated Graphic cards (which is what u have atm) and needs Dedicated Graphic cards to play. And updating your laptop to Windows 11 as well!

errant orchid
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thank you:/