#Mines crash

1 messages · Page 1 of 1 (latest)

eager swallow
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Hello! I play the PC version of the game, and my game had been crashing regularly in the mines. The crash had happened twice now, both on or around floor 13 in the earth mines. First time, it happened as I dashed forward on floor 13 on spring 5. I had talked to quite a few villagers, checked trash cans, harvested my first crops, foraged and caught bugs across the whole map, and finally went into the mines after about 6pm.

Second time happened about the same as the first, I played through spring 5 again the same way minus going to the mines. I descended into the mines again on spring 7 after doing basically the same thing as spring 5/6 (it might have been spring 6, I haven't opened my game since), entering the mines at 6pm again. This time, as my character went down the ladder from floor 12 to floor 13, my game crashed.

The game did not close like a crash normally would, instead my screen froze on a screen from earlier in the day (the second time it was my open inventory from around 10am that morning). The first time, I clicked and clicked and clicked and tried to close the game, but it wasn't accepting inputs or letting me view my desktop. Eventually it crashed from me trying to close the game via the taskbar. The second time I waited for about half an hour for the game to close on its own but it never did. I eventually just restarted my pc, since it wasn't closing.

Hope this gets fixed soon, I feel like I can't really enjoy the game right now if my progress just gets reset on a daily basis.

ivory magnet
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Hi @eager swallow. Thank you for the report. May I ask which platform you’re currently playing (Steam PC/Xbox PC)? 🙂

eager swallow
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I'm playing steam PC!

tough flame
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Had the same crash on PC Game Pass, in the magma mines trying to go down a floor.
Black screen, not crashed but can't do anything but force close.

bleak glacier
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mine had the same crash in mines last night and lost 3 in game days of progress.

ivory magnet
# eager swallow I'm playing steam PC!

Hi. We apologize for the delayed response and any inconvenience it may have caused 🙇‍♀️

Do you received any crash log after it happened? Can you please send it here? You can access the crash log under this file path: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

If you happen to be able to replicate this issue again, can you please send us some video? It will be really helpful! Thank you 🙂

ivory magnet
ivory magnet
tough flame
bleak glacier
eager swallow
silent hinge
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Just wanted to add here that mine has now crashed twice. Fire mine, winter day 1 year 1.
Black screen when going down a level, had to force close it and lost the whole day.
I'd planted my seeds, fed and milked the cows. I think that was it!

ivory magnet
#

Hi @eager swallow. We apologize for the delay in getting back to you 🙇‍♀️

Can you send us your save file so our team can take a closer look? You can access it under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames and send it here 🙂

ivory magnet
ivory magnet