Update Failure | Stairway Games | Page 1

modest olive Nov 15, 2023, 7:30 PM

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I got up to 3.15mil in gold and was ready for the release yesterday. Even got a new computer to play it on but it needs a graphics card to run it well. that’s besides the point though. Every single time I try to play the game after the update it crashes. I can’t get past the loading screen anymore. I was startling like everyone else said it’d be converting my gold, created my character, then it crashed and I haven’t been able to open the game since. It will load to about 8-10 seconds and then crash. I have not been able to play the new version. At all. I’ve followed all of the steps. I don’t know what else I can do? I thought it was the graphic card on my new computer but it won’t launch on my original computer either.

pine hill Nov 15, 2023, 10:55 PM

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This is a common issue.

After restarting my computer, I was able to get it to load.

rapid loom Nov 16, 2023, 12:29 AM

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Hi @modest olive. Thank you for the report. May I ask which platform you’re currently playing (Steam PC/Xbox Game Pass)? 🙂

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May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD etc.)? 🙂

modest olive Nov 18, 2023, 6:17 PM

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I am playing on Xbox game pass but I do own the game as well. And I’ll have all the specs for you in a minute

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I’m also having some bugs regarding planting and or using my tools.

rapid loom Nov 20, 2023, 1:16 AM

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Hi! Take your time. We’re here whenever you’re ready 🙂

modest olive Nov 20, 2023, 5:32 AM

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For the computer being used that has the download failure/opening crash.

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For the computer I’m able to play on but experiencing bugs.

rapid loom Nov 23, 2023, 3:28 AM

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Thank you for sharing this with us. We will check this out with the teams 😉

#Update Failure