#how long it will take to fix the issues

1 messages · Page 1 of 1 (latest)

thorn nimbus
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I have the same problem as everybody but I can't wait to play so I was wondering how long will it take to fix it? Week? Or days?

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I play on the Xbox s btw!

meager basin
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We’re in uncharted territories right now

During EA when it was only PC to worry about, there was very quick turn around with patches after major updates

But now with release & having consoles in the mix, we don’t really know how the patches are gonna go / if it’ll still be same turn around or not

abstract sage
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Consoles require an extra layer of certification that can take days, or even weeks depending on the developer and game. Like Bee said, on PC this wasn't much of an issue as the turnaround was quick, but now that consoles are in the mix, it could take a bit. Hopefully the issues we are all seeing, the devs seen too prior to 1.0 launch and are still working on those resolutions.

proper briar
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Bummer. Looks like, assuming it takes this long, the game will remain unplayable for us for a while. Shame. Was looking forward to playing. :/

abstract sage
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Times can vary as there's a lot of unknowns when it comes to it for consoles as you have to consider the OS of the respective console, which is one of the reasons the extra layer of certification. It's also one of the reasons not a lot of games are on OSX (Mac) due to OS coding and structure. I'm hoping that they are aware of the issues and we see something in a week at least, it's only day 2, and these games typically do not have a "day 1 patch" like AAA titles. We need to just give a bit of leeway to indie developers as it's not easy to catch all the issues during Q&A.

violet falcon
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Actually I was wondering is stairway even doing the porting to console or is it humble?

abstract sage
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That's a really good question and not one that I know the answer. But even if it's Humble they still would have to work with Stairway on things.

meager basin
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Afaik humble is only doing translations, everything else is Stairway (but ofc this could be wrong & console ports humble might be facilitating)

proper briar
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I personally don't mind the wait, I just wish there was a bit more clarity from the developers or community managers about what bugs are known and being targeted for upcoming patches.

The bugs and crash reports seem to be very hit or miss in terms of which they label. Some commonly reported issues seem to go ignored and others marked as known. It's a little bizarre.

From my point of view, I have less than 3 hours in the game and am unable to continue playing due to inventory soft-locks, crashes, audio issues, controller issues and so fourth. I've seen many of these mentioned and frequently discussed/up voted on reddit to but no mention of acknowledging the issues here?

Again, personally don't mind the wait. Patched and tweaks take time. Just better communication of known issues and issues being worked on would be awesome.

Perhaps that's unreasonable? Not sure.

abstract sage
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The way I look at it, sure there could be more communication... but again it's only day 2 of official release. The devs deserve a small break to celebrate their achievement, and begin the next phase of bug fixing, updates, patches, content etc. Everyone wants more communication when it comes to issues, but when you look at it that today is technically day 2, I don't expect verbal or social media updates on day 2, I typically just expect some kind of info at least within the first week.

None of us who are gamers will ever get "instant" communication / gratification when it comes to the issues we see, however their lack of silence doesn't mean they aren't monitoring the Discord, Twitter, Reddit etc.

proper briar
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I suppose I see it differently. Typically when games release with issues the drop off in player interest is significant, especially when there isn't any news from the developers about upcoming patches or acknowledgement of issues. This happens with pretty much every game that releases with bugs if not addressed quickly.

It would be a shame if the game had a drop off in its playerbase due to this given its quite a niche genre with a small playerbase as is.

abstract sage
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You're in the AAA mindset, and this is not a knock on Stairway, but this is an indie game that was a Kickstarter project. You need to treat it as such. It's literally Day 2. I have rarely seen a AAA game dev on Day 2 of a game share communication that they are aware of issues. It just doesn't happen, there's things BTS that none of us are aware of, what you're asking for is a bit unreasonable and disrespectful to the developers.

Also, while I'd love this game to be the #1 Twitch game of all time, and super high massive concurrent streams; it's just not that kind of game, and there will still be interest in it due to those that backed it and supported it from day 1.

If all you want is for a Mod or a Dev to say "we are looking into issues" then you need to ask yourself - why do you need that verbal statement? Do you think they just ignore the channels and threads, and posts out there? Do you think their social media managers and everyone involved just decided to ignore all of their backers on Day 2? Do you not just "believe" that they deserve a day or two to just enjoy this? Do they need to stop everything they working on just to make a blanket statement along the lines of "we know there's issues, we're working on it.". Let them communicate to us when there is legitimately something worth communication.

It also seems you're in the mindset that it's not Day 2 because the game was in Early Access for a bit over a year, that's a different scenario and we are in a different ballgame here. This is "the start", the official start. What happened in Early Access was just that, don't look at it as one giant "length of time", look at it as the next phase. You say you don't mind the wait, but your posts seem to indicate that you're impatient due to lack of communication on the 2nd day of a launch game.

thorn nimbus
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My time at sandrock had a day one Patch

abstract sage
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most likely due to the game being delayed a few weeks which was communicated out. Not every developer does that, should that be the case... sure, but it's not.

thorn nimbus
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I think that if u want to celebrate u should at least publish a complete game.. The fact that is unplayable should not make u celebrate but instead fix it right away to do it... Bc you lose faith in your players that way haha nobody wants to wait two or more week, the interest go away..

proper briar
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While there is the reality that since it launched on multiple platforms, updates might not be unformal - which I completely understand. But I'll be frank, the communication of this project has not been great and comes off as tone deaf when you see tweets from the devs showcasing elements of the game and celebrating, when there are a number of backers who yet to receive their code and others who have the game and having issues - and none of our concerns have been addressed.

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I understand the argument for the developers potentially wanting to celebrate and so fourth, but considering for many, especially console users, the game is unplayable, crashing, stuttering and I'm sure much more, it largely feels like the wrong response.

Any developer can publish a game that doesn't function correctly. Just because a game made it into the publics hand isn't enough to justify celebration. Games shouldn't release buggy and broken. The general argument for them being indie or that it's the norm for the industry now is excusing inexcusable business practices that no other industry could get away with, yet for gaming its OK because games are hard, as if to say everything else is easy.

Many developers be it indie, AA or AAA, even some solo developers have proven its possible, its just easier to release something broken and fix it later.
That isn't something to be applauded.

violet falcon
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Sandrock is also the second game for that publisher and people will tell you it wasn’t as smooth the first time round. Also unplayable is a bit of a stretch not everyone is facing the same issues. I’m fortunate to have no issues outside of the bug bug. I think they’ll be fine there’s enough people out there willing to wait or have experienced the bugs of previous games to know the fixes come when they come be disappointed about it sure, but it’s certainly not going to make the fix come any faster.

Also is emailing backer keys not kick starters job? Isn’t that already out of stairways hands

thorn nimbus
proper briar
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Backers are only asking for transparency and honesty. Tell us that "hey, things are not launching as smoothly as we had hoped. We hope to get a patch out this weekend to solve some of the issues console and pc players are experiencing and for PS5 backers, we are working with Sony to get more codes out to you before the patch comes outs. Our aim is to have it by Friday and we will provide you more updates as soon as possible"

hollow socket
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Yeah I’m not sure that “everyone isn’t experiencing the same issues” is really a fair assessment. If even just 10 people are playing a release they paid for & they’re unable to progress then surely that isn’t cause for celebration?

The games bugging out to the point of breaking and people just want basic levels of communication and acknowledgement. I’d say that’s fair play and not disrespectful whatsoever.

abstract sage
# thorn nimbus Probably bc ur playing on pc, I'm talking as a console user

I'm playing on PC, Xbox and PS5 and outside of me not being able to decorate my home I've had 0 issues on both the Series X and PS5, some lag issues on my wife's Series S, but a hard shutdown resolved most of that.

Not everyone is going to experience the same issues, not saying that's a good thing but I for one have had a rather smooth experience, This is the exception not the rule, just like all my other posts.

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In the end, I give up on this thread. Agree to Disagree.

thorn nimbus
proper briar
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Agree to disagree, but it's undeniable that a significant portion of supporters are experiencing significant issues enough to voice them on reddit, steam, discord, twitter and so fourth. Addressing those concerns should be priority.

abstract sage
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On PC I have more issues than console. I have contstant frame drops, stutters, and lagging. And my gaming rig is more powerful than the Series X or PS5. It's a mixed bag, and it sucks, but I'm also an old gamer, I've seen some games work perfectly across the board, and others not so much. Its something I'm used to by now and just wait for when a patch comes out (if any; some games still waiting on a patch).

proper briar
abstract sage
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That is a horrible analogy to make 🤣

hollow socket
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Nah I agree with that analogy. It’s a dangerous industry practice to encourage, indie title or not.

This 1.0 should not have seen the light of day for console in the state it’s in.

proper briar
abstract sage
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While I do not support that this is the "norm" these days, do you know that almost every game this year has released in that state. Don't even bother listing the exceptions, as they are not the rule.

All I'm saying is have patience. If you want to prove me wrong, go create a perfect game that's bug free w/o issues for day 1 release. There's been issues on games since video games were a thing. There's still localaztion issues on SNES games I played when I was a teenager. It happens, the % of games that release with little to no issues is so small compared to the rest of the industry.

I get it, it's not how it should be. But It is how it is, and unless any of you are going to get into game developing to "fix things", we'll still see this being a thing 10, 20, 30 years from now. I'm in software devlopment, and it's not an easy thing at all, and I can't imagine everything that goes into video game dev work. I just prefer to show developers a bit of grace and patience. But again what do I know, I'm just a deaf, disabled old guy who's been playing video games for more than 40 years.

hollow socket
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I find it weird to call back to SNES issues when we’re talking about bugs in a modern release for next generation consoles.

Nobody is complaining that bugs exist, we’re not pre-schoolers and understand plenty that games will release with bugs and things that need fixed.

The problem is that the game has released in a state that doesn’t reflect QA testing being done whatsoever and it’s severely impacting peoples ability to play. Add in the fact that backers are missing their codes and there’s been little to no communication at all and I think people are well within their rights to voice their upset at such a bizarrely handled situation.

Games shouldn’t release broken, period. Accepting it as par for the course is exactly what feeds the culture and keeps it repeating in a cycle. Start holding devs accountable for releasing hugely broken games, whether it pleases you or not, and accept that holding them accountable for a broken release can be done in a way that doesn’t compromise treating them like human beings and affording them grace and understanding.

Why do I need to become a game developer and release a perfect game for you to accept that me being frustrated doesn’t equal me being disrespectful to the dev team? That’s a weird thing to say.

proper briar
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Personally the stance of 'it's just how it is so deal with it' is one I don't think I'll ever understand. I don't doubt making video games is difficult, in fact I know, I have a degree in it and I hated it, but just because it is this way currently doesn't mean it'll always be this way.

Prior to online patches, whilst games were perfect, they were significantly better performing than ones released today. They had to be. You released a disc and that was that. Today, there any plenty of games, developers and publishers releasing games in working states. Nintendo is a prime example.

A few years ago loot boxes plagued games. Most people didn't like them but they seemed to be sticking around. Enough people complained that governments got involved and they're now banned in some countries as a form of gambling, and since then they've largely fizzled out. Sure, microtransactions replaced them, but at least you know what you're getting with those.

Point is. Just because it is how it is now doesn't mean we should accept it. Publishers and developers will squeeze consumers as much as they can to milk profits and its only until there is enough resistance that they'll back off. There was reports made this week about the CEO of take two allergedly wanting to start charging games for the value they provide per hour, with rumours of GTA 6 costing £100-150. Whether its true and whether or not it happens is irrelevant, but any change like that is a test for how far consumers are willing to be squeezed. I cant imagine it going well, but then again, microtransactions are everywhere and people pay for 3 days early access so what do I know.

Point is. I don't think accepting it for what it is is a good stance. I personally think it's a lazy stance that encourages bad practices and its the type of thinking that has slowly encouraging publishers into the frankly unacceptable industry standards we have now.

Either way. Agree to disagree. Way off topic.

violet falcon
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I don’t want to continue this debate but just to note a lot more ire needs to be directed at publishers rather than developers who would probably if they could release a bug free came if they were given the time and resources to do so. I know devs has turned into a catch all for companies, but the code monkey is not the one deciding when to publish. This doesn’t apply to Stairway, but if you have the means and time please consider supporting unionization for the average dev employee when you see it! Have a good day y’all!

mint dragon
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Not interested in arguing, but just wanted to say that I really hope there is some kind of communication around the state of console release. I was so excited for the game and it's a lot of money for me, even though I had fun, the sound and animation bugs certainly take me out of the immersion of the game, then there's the controller stuff. Just here to back up the original point of this post, I hope they communicate everything soon