Game crashes at launch - unreal process has crashed | Stairway Games | Page 1

keen anvil Nov 14, 2023, 7:15 PM

#

Hi,
I play on pc, windows 10, and i bought the game on steam when it was in early-access.
My game crashes everytime at launch. It started this back in early access (after a period of time during which i could play without any problem) but i thought it would be fixed by the official launch, unfortunately the problem continues.
There's a message saying "An Unreal process has crashed: UE4-Project coral". I can't even make it to the main menu before the message pops up.
I've tried several times uninstalling and reinstalling the game with no luck. I've also tried deleting previous saves, still nothing.
I've attached the unreal procces crash message.
Thank you for your work

Processor is: Intel(R) Xeon(R) CPU W3550 @ 3.07GHz 3.06 GHz
RAM: 12 GB
Graphic Card: AMD Radeon HD 5700 Series

📎 UnrealProcessCrash.txt

cloud matrix Nov 15, 2023, 1:26 AM

#

Hello! Can you check if your graphic card driver is up to date?

keen anvil Nov 15, 2023, 9:24 AM

#

Hi! Yes it is, it tells me the latest driver is installed and up to date

cloud matrix Nov 16, 2023, 12:33 AM

#

keen anvil Hi! Yes it is, it tells me the latest driver is installed and up to date

Hi ! Based on the crash log you received, there seems to be a compatibility problem with your device's graphics card. you can try updating your graphic card before you run the game. Lowering the game's graphic setting will also help reduce the crashes from happening!

Coral Island requires a dedicated graphic card to play. When you were using dedicated graphics before and the problem occurs now, it's because we need more power with every update.

Thank you for understanding.

keen anvil Nov 16, 2023, 9:35 AM

#

I see. Well, that's a shame. Thank you anyway for helping me!

inner mountain Nov 16, 2023, 1:49 PM

#

I'm getting this error on startup of the game with everything updated:
LoginId:6b116f954dc6abad042d958ab8f4070b
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/DENNY-UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:118]
ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView_RenderThread() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:126]
ProjectCoral_Win64_Shipping!FTextureRenderTarget2DResource::InitDynamicRHI() [d:\denny-ue4\engine\source\runtime\engine\private\texturerendertarget2d.cpp:531]
ProjectCoral_Win64_Shipping!FRenderResource::InitResource() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderresource.cpp:112]
ProjectCoral_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<BeginInitResource'::2'::InitCommandName,<lambda_00a924f392ed3b0cb3c33ccca205d49f> > >::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:901]
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:601]
ProjectCoral_Win64_Shipping!RenderingThreadMain() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:373]
ProjectCoral_Win64_Shipping!FRenderingThread::Run() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:509]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

inner mountain Nov 18, 2023, 12:58 AM

#

@keen anvil
I'm so sorry. I can't seem to figure out how to make my own crash report. When I try the post button never highlights and stays dark and the search bar doesn't show up for me.

#

I get the game to open and often it shows two copies of it open and it just keeps seeming to crash right after the epilepsy warning.
I'm getting this error on startup of the game with everything updated:

LoginId:6b116f954dc6abad042d958ab8f4070b
EpicAccountId: steam sanzaru

LowLevelFatalError [File:Unknown] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/DENNY-UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:118]
ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView_RenderThread() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:126]
ProjectCoral_Win64_Shipping!FTextureRenderTarget2DResource::InitDynamicRHI() [d:\denny-ue4\engine\source\runtime\engine\private\texturerendertarget2d.cpp:531]
ProjectCoral_Win64_Shipping!FRenderResource::InitResource() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderresource.cpp:112]
ProjectCoral_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<BeginInitResource'::2'::InitCommandName,<lambda_00a924f392ed3b0cb3c33ccca205d49f> > >::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:901]
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:601]
ProjectCoral_Win64_Shipping!RenderingThreadMain() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:373]
ProjectCoral_Win64_Shipping!FRenderingThread::Run() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:509]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

cloud matrix Nov 20, 2023, 12:48 AM

#

inner mountain I'm getting this error on startup of the game with everything updated: LoginId:6...

Hello! Can you check if your graphic card driver is up to date?
Can you also give us your PC specifications , graphic card details and if you're using HDD or SSD?

inner mountain Nov 20, 2023, 12:53 AM

#

My graphic card is up to date. It is a NVIDIA GEFORCE 940MX

My PC specs are":
Device name LAPTOP-2G0OG0LL
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz
Installed RAM 8.00 GB (7.87 GB usable)
Device ID ADC447D3-DD5C-4AD4-9768-D4CD35158EE4
Product ID 00325-96006-27762-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

I am using an HDD

inner mountain Nov 20, 2023, 12:58 AM

#

cloud matrix Hello! Can you check if your graphic card driver is up to date? Can you also gi...

And Windows 10 since that wasn't in those spes.

cloud matrix Nov 20, 2023, 12:59 AM

#

inner mountain And Windows 10 since that wasn't in those spes.

Hi! Have you tried to lower your quality preset to low in the game setting to see if the issue persist?

inner mountain Nov 20, 2023, 1:01 AM

#

cloud matrix Hi! Have you tried to lower your quality preset to low in the game setting to se...

I switched Launch options to -dx10 But it actually crashed even earlier in the opening cycle.
It was crashing just after the Epilepsy warning and after changing that it started crashing on the second logo screen.
I have Verified Files and removed the folder to force it to redownload as well

#Game crashes at launch - unreal process has crashed