Game crash when start to play

[undone tree]

my game crashed for long time cant open and play the game even after updating, i've been trying to send report every time but never resolve, please help 😩

[crude cargo]

Hi @undone tree. Thank you for the report. I noticed you've got a crash log after the crash occurred. Can you please copy-paste and send it here? 🙂

You can access the crash log under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

And may I ask, have you tried uninstall then intalling the game? 🙂

[undone tree]

yes, i've been uninstall game for several times too

LoginId:98de14f447e13f0511132288643bc166
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/DENNY-UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:118]
ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView_RenderThread() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:126]
ProjectCoral_Win64_Shipping!FTextureRenderTarget2DResource::InitDynamicRHI() [d:\denny-ue4\engine\source\runtime\engine\private\texturerendertarget2d.cpp:531]
ProjectCoral_Win64_Shipping!FRenderResource::InitResource() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderresource.cpp:112]
ProjectCoral_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<BeginInitResource'::2'::InitCommandName,<lambda_00a924f392ed3b0cb3c33ccca205d49f> > >::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:901]
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:601]
ProjectCoral_Win64_Shipping!RenderingThreadMain() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:373]
ProjectCoral_Win64_Shipping!FRenderingThread::Run() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:509]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

[crude cargo]

Thank you for sending us the crash log. May I ask when was the last time you played Coral Island? 🙂

[undone tree]

i think last time i play on january 2023.

[crude cargo]

I see. It may be possible one of the causes is your old save file blocking the start of the game, can you try to remove your old save file to see if the issue solve? 🙂

You can access the save file under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames 🙂

[undone tree]

should i remove entire files in SavedGames?

or specific files?

[crude cargo]

Yes, you can try to remove entire files inside the SavedGames 🙂

[undone tree]

still crashed

[crude cargo]

I see. Alright. I will forward this report to our teams 😉

May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD etc.)? 🙂

[echo wave]

I have case same like this

My spec
i5 4590
8gb Ram
HD 7570 1gb ddr 5

My spec too low?

[undone tree]

this is my pc spec

[crude cargo]

Thank you for sending us your PC specs. May I ask is the game crash upon loading the save file/starting new game? Or is the game can't be opened at all? 🙂

[undone tree]

the game can't be opened at all, after i click the apps then crash happem after stairway logo appear

[crude cargo]

I see. Can you please click the game on the Steam Library, then click on the browse, and send the entire logs folder in here? You can zip it first 🙂

[undone tree]

Sorry, i can't find Saved folder there

[undone tree]

i dont know is this the right one, but there is the saved and logs (and nothing inthere too)

[crude cargo]

Alright, thank you for sending us the file. I will check this out with the teams 🙂

Hi @undone tree. I just check with the teams, and based on the crash log you sent, it may have to do with your VGA. Can you please update your VGA driver to see if it's persist? 🙂

[crude cargo]

Hi! Do you received any crash log after it happened? Can you please copy-paste and send it here? 🙂

[undone tree]

i tried to update it and still not working

[crude cargo]

Hi! Thank you for the info. After reviewing your device's specs, you have 1GB VRAM and to play our game you need at least 2GB VRAM. So unfortunately, the game is not supported in your device 😦

[sweet nexus]

Mine still keeps crashing but I don't know the problem but the PC isn't

[undone tree]

@crude cargo i see, maybe i should move to play on my laptop then 😩, thank you for your advice 🙇‍♀️

[crude cargo]

You're welcome. If you run into any more problems or have questions, feel free to reach out again 🙂

[crude cargo]

Hi! Do you received any crash log after it happened? Can you please copy-paste and send it here? 🙂

[sweet nexus]

I can't play but I enter the game, it crashed before, I had an error log, now it doesn't even appear anymore, I reinstalled the game and I really didn't want to play

[crude cargo]

Thank you for sending us the crash log, can you tell me which part of the game that caused crash? Are you able to open the game to the menu before the crash happens? 🙂

[sweet nexus]

Yes, I can, it opens normally and I can enter the game after about 2 minutes, it freezes, I already skipped the day to see if it solves it but the same thing happens