Crashing Over and Over Again | Stairway Games | Page 1

outer epoch Oct 13, 2023, 3:38 PM

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Hi, my game keep crashing over and over again randomly with no specific time nor specific activity on the game, pls help me 😦

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📎 CrashContext.runtime-xml 📎 CrashReportClient.ini 📎 UE4Minidump.dmp

sonic turret Oct 16, 2023, 5:43 AM

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Hi @outer epoch. Thank you for the report. May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD etc.)? 🙂

outer epoch Oct 16, 2023, 6:41 AM

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i use asus zephyrus m16 gu603zm with spesifications details as Intel® Core™ i9-12900H, NVIDIA® GeForce RTX™ 3060, RAM 16GB, SSD

sonic turret Oct 16, 2023, 7:15 AM

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May I ask what is your quality preset in the game? You can check it on the setting 🙂

outer epoch Oct 17, 2023, 6:53 AM

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i tried the low preset and the max quality preset but still crahing

sonic turret Oct 24, 2023, 1:53 AM

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I see. Thanks for the info. I will check this with the teams 😉

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May I ask for additional information, do you open any other apps while playing Coral Island? @outer epoch 🙂

outer epoch Oct 24, 2023, 3:36 AM

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yes, i open discord but i already tried to play it without opening any other apps and it's still crashing

sonic turret Oct 24, 2023, 4:48 AM

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Hi @outer epoch. Please follow this instruction to see if the issue resolves 🙂
https://www.intel.com/content/www/us/en/support/articles/000087403/intel-nuc.html

Intel

Steps to switch from Intel® Graphics to NVIDIA* Graphics on Intel® NUC 11 Enthusiast Kit - NUC11PHKi7C.

#Crashing Over and Over Again