Game wont open/load and no crash message | Stairway Games | Page 1

tulip junco Oct 12, 2023, 3:24 AM

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Reproduction steps:
Whenever I attempt to open the game (Desktop shortcut/exe in game folder/play button in steam)

Repro Rate:
100%

Crash log :
No crash log

Additional Image/Video :
https://imgur.com/a/pu7Vg5G

Include Game Version:
Unsure since title screen never comes up

Put your PC and GPU specs details:
Images should be attached

Additional info:
I have uninstalled and reinstalled with no resolution, but due to the reinstall game should be on newest version as of the date of this posting.

Last time I was able to play would have been between July 30th and August 10th

Imgur

Untitled Album

▶ Play video

latent rose Oct 12, 2023, 4:18 AM

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Hi @tulip junco. Thank you for the report. It may be possible one of the reasons is your old save file is blocking the launching of the game. Can you please try to remove your save file to see if the issue is solve? 🙂

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You can access the save file under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames 🙂

tulip junco Oct 12, 2023, 4:23 AM

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Hello Dinda! Went and removed all files in that area and sadly no luck. Saw it repopulated the saves on the attempt so unchecked cloud options in steam, re-deleted, and sadly no progress in getting game to launch.

latent rose Oct 12, 2023, 4:24 AM

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I see. Alright, I will check this issue with the teams and get back to you again 😉

tulip junco Oct 12, 2023, 4:24 AM

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Thank you!

latent rose Oct 12, 2023, 4:31 AM

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Hi! Have you tried verify integrity of the game? 🙂

tulip junco Oct 12, 2023, 4:36 AM

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I've tried it before the uninstall and reinstall but just tried it again and sadly no change

latent rose Oct 12, 2023, 4:40 AM

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Can you go to this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved and zip all the folder inside it then send it here? 🙂

tulip junco Oct 12, 2023, 4:42 AM

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Here you go, rather empty after I wiped everything with a clean re-install and then clearing of cloud items

📎 Saved.zip

latent rose Oct 12, 2023, 4:45 AM

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Thank you! No worries, I will forward this data to our team for checking 😉

tulip junco Oct 12, 2023, 4:45 AM

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I appreciate all your help, thank you!

latent rose Oct 12, 2023, 4:54 AM

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You're welcome 🙂

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Can you please click browse in here

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And zip all the folder inside ProjectCoral 🙂

tulip junco Oct 12, 2023, 6:05 AM

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Doing so now but the upload to google drive says it will take some time. Once that's done I'll send it your way 🙂

latent rose Oct 12, 2023, 7:02 AM

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tulip junco Doing so now but the upload to google drive says it will take some time. Once th...

No problem! Feel free to take your time. Whenever you get the chance, just give us the update 🙂

tulip junco Oct 13, 2023, 2:59 AM

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latent rose No problem! Feel free to take your time. Whenever you get the chance, just give ...

Here's the link for the google drive zip file https://drive.google.com/file/d/10qcIsak8NlUbqNYoqJbxcqG58IPW2NTl/view?usp=sharing

Google Docs

Coral Island.zip

tulip junco Oct 13, 2023, 3:20 AM

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latent rose No problem! Feel free to take your time. Whenever you get the chance, just give ...

Hey Dinda, some good news which makes me feel a little embarrassed after trying everything that I did. So I had an update for my os that required a restart. And guess what's working now? I usually leave my pc on constantly and rarely think to restart it and now that I'm thinking about it, maybe a restart was needed for something old to clear from the system and let the game launch. So it's working now, yay! Sorry to have bothered you so much but thank you, you were truly a pleasure and very helpful throughout!

#Game wont open/load and no crash message