Game crashes and does not launch

[lime star]

1. Reproduction steps: Launches game, a few screens load but then it goes black after the seizure warning and before the main menu is reached and crashes

(See screenshot in comment below)

2. Input Mode: 2017 MAC Laptop (yes I know this is old but I don’t have any other computer) using Windows 11 via Parallels to launch game via Steam. Game was purchased and installed fine with no errors.

3. Reproduction rate: Tried 5 times, 100% of the time

4. Game Version: most recent just installed it today (28 Sep)

5. Put your PC and GPU specs details:
   GPU: Parallels Display Adapter (WDDM)
   Processor: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz
   Installed RAM: 4.00GB

Please help!!

This is the full error message as it cut off in the image below:

LoginId:a0d4e04a4a29a58a8752f0b824ff9028
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/DENNY-UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:118]
ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView_RenderThread() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:126]
ProjectCoral_Win64_Shipping!FTextureRenderTarget2DResource::InitDynamicRHI() [d:\denny-ue4\engine\source\runtime\engine\private\texturerendertarget2d.cpp:531]
ProjectCoral_Win64_Shipping!FRenderResource::InitResource() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderresource.cpp:112]
ProjectCoral_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<BeginInitResource'::2'::InitCommandName,<lambda_00a924f392ed3b0cb3c33ccca205d49f> > >::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:901]
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:601]
ProjectCoral_Win64_Shipping!RenderingThreadMain() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:373]
ProjectCoral_Win64_Shipping!FRenderingThread::Run() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:509]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

[eternal grotto]

Hi ! Based on the crash log you received, there seems to be a compatibility problem with your device's graphics card. you can try updating your graphic card before you run the game. Lowering the game's graphic setting will also help reduce the crashes from happening!

Coral Island requires a dedicated graphic card to play. When you were using dedicated graphics before and the problem occurs now, it's because we need more power with every update.

We will have optimization near the full release later, but we can't promise that the minimum requirements will be like the beginning. We are currently running minimum requirement tests, we will announce the results when we have them.

[lime star]

Hi Ardian, thanks for getting back to me. How can I update the graphics card or lower the graphics settings? Is this possible with a MAC laptop? I think maybe my Mac doesn’t have a dedicated graphics card so does that mean it won’t be possible for me to play the game?